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Councils could do more to help people facing language and communication barriers to access public services, according to the findings of a new report.
Local government leaders have issued guidance to help protect residents from scammers pretending to be from the council.
Mark Whitehead finds out why two London councils have defied the Government by continuing to publish their own fortnightly newspapers.
Local newspaper bosses say they are worried the Government is going to lift its clampdown on councils issuing their own publications.
Neil Merrick explains how local authorities can get the most from social media and avoid potential pitfalls.
The Government has threatened two London councils with court action, claiming they are breaking publicity rules by publishing their newspapers ‘too frequently’.
Sheffield City Council has agreed to change the start time and length of its full monthly meetings to make them more accessible to the general public.
Lambeth Council has terminated an agreement to provide ‘communication services’ to Harrow two years earlier than contracted because of staffing issues.
Local authorities have been praised for ‘vastly enhancing’ their communication about roadworks in their areas over the past three years.
Councils' communications teams have reached a 'plateau' on staff cuts, new research published today has suggested.