Communications

Grenfell inquiry: Better communication between councils and fire services needed

30/10/2019

‘Far better direct communication’ between local authorities and fire and rescue services is needed, an official inquiry has urged.

Supporting community members in vulnerable circumstances

24/10/2019

Matthew Drage outlines how councils can ensure they best identify and communicate with the most vulnerable members of their communities.

Council backs £54,000 hearing loop scheme

09/09/2019

Southampton City Council has teamed up with local organisations in an effort to make Southampton the first city in the UK to have a hearing loop system in every public building.

Council loses appeal to keep publishing fortnightly newspaper

09/08/2019

Hackney Council has lost its final legal appeal to keep publishing its fortnightly newsletter, Hackney Today.

Council to appeal 'town hall Pravdas' ruling

14/06/2019

Waltham Forest LBC will appeal after a judge backed Government attempts to stop it publishing a council newspaper every two weeks.

Survey reveals lack of confidence in council communication

25/04/2019

Communications experts have called on local authorities to embrace the advantages of digital communications with residents.

Councils accused of not doing enough to prepare for Brexit

04/02/2019

Councils are not doing enough to prepare for Brexit and need to step up their game, the concerned Ministry of Housing, Communities and Local Government (MHCLG) has told sector figures.

Brokenshire gets Brexit breakdown from chiefs

31/01/2019

Chief executives have told communities secretary James Brokenshire Whitehall needs to be more joined up between departments and in its communications with councils over Brexit.

Councils using premium rate phone lines branded 'greedy'

21/01/2019

Campaigners have accused local authorities of being ‘greedy and foolish’ for using premium rate lines for people to pay rent and parking fines.

Be the talk of the town (hall)

17/01/2019

The way we talk about councils really matters, says Dr Jonathan Carr-West – and it’s time to speak up for local government and reclaim the powerful origins of the word ‘municipal’.

Saying sorry goes a long way

04/12/2018

Mark Whitehead calls on councils to make a direct apology to the public when something goes wrong.

Welsh local councils accused of operating in 'secretive ways'

30/08/2018

Local councils in Wales have been accused of being 'secretive' and anti-democratic after research revealed not all provide electronic access to minutes and meetings.

Bouquets or Brickbats?

13/06/2018

Angie Ledgeway looks at the importance of research in delivering effective results for local initiatives.

Council leaders dismiss 'Dickensian' perception of authority

12/06/2018

The residents of an East Anglian borough see their council as 'Dickensian', according to its mayor - even though leading councillors claim it as a national success story.

Council publications: Shameless propaganda or cost-effective communication tool?

08/06/2018

With an East London council confirming it will push ahead with a judicial review over its fortnightly publication, who should decide what councils are allowed to publish? Mark Whitehead reports.

London council to take legal action over fortnightly newsletter

06/06/2018

Waltham Forest council has confirmed it will launch a legal battle over a government instruction to stop publishing its fortnightly newsletter.

Waltham Forest council defends ‘right’ to publish newsletter

01/06/2018

A London council is set to challenge the Government over its right to publish a fortnightly newsletter for residents.

Councils urged to implement effective interpretation and translation services

26/04/2018

Councils could do more to help people facing language and communication barriers to access public services, according to the findings of a new report.

Councils protect residents from 'fake news' and scammers

26/02/2018

Local government leaders have issued guidance to help protect residents from scammers pretending to be from the council.

Should councils be allowed to publish their own freesheets?

13/02/2018

Mark Whitehead finds out why two London councils have defied the Government by continuing to publish their own fortnightly newspapers.

Newspapers call for 'swift legal action' on town hall Pravdas

12/02/2018

Local newspaper bosses say they are worried the Government is going to lift its clampdown on councils issuing their own publications.

Local government guide to social media

02/02/2018

Neil Merrick explains how local authorities can get the most from social media and avoid potential pitfalls.

Two London councils accused of breaking publicity rules

07/11/2017

The Government has threatened two London councils with court action, claiming they are breaking publicity rules by publishing their newspapers ‘too frequently’.

Council to trial new meeting time to improve accessibilty

01/09/2017

Sheffield City Council has agreed to change the start time and length of its full monthly meetings to make them more accessible to the general public.

Lambeth terminates £400,000 communications contract early

16/05/2017

Lambeth Council has terminated an agreement to provide ‘communication services’ to Harrow two years earlier than contracted because of staffing issues.

Councils ‘vastly enhance’ roadworks communication

19/04/2017

Local authorities have been praised for ‘vastly enhancing’ their communication about roadworks in their areas over the past three years.

One in ten councils to cut comms teams this year

01/03/2017

Councils' communications teams have reached a 'plateau' on staff cuts, new research published today has suggested.

Essex council hits out over 'unacceptable' letter to residents

27/02/2017

Party leaders at an Essex council have joined forces to express outrage at Highways England 'again' writing to residents without informing the council.

Welsh councils urged to cut 'propaganda spend'

12/01/2017

Welsh councils have been urged to cut the amount of money they are spending on ‘propaganda’ after new figures showed they spent more than £1.6m on bulletins and newsletters in the past three years.

Town hall 'pravdas' given final warning

05/12/2016

Three councils that have continued to publish regular newspapers have been given a ‘last chance’ to abide by government rules.

Who needs telephones? Rolling out Skype for Business in Ealing

04/11/2016

William Eichler finds out why Ealing Council has moved its telephony system to the cloud.

Wrexham to implement five-year Welsh language strategy

11/10/2016

The executive board of Wrexham council has approved a five-year strategy to promote, facilitate and increase the use of the Welsh language in the county borough.

Tricks of the trade

22/09/2016

Sleight of hand is not confined to the Magic Circle and local government must be aware of the wizardry going on behind devolution, warns Abdool Kara.

Council to adopt gender neutral title on forms

16/08/2016

Oxford City Council has approved plans to add the gender neutral title ‘Mx’ to official forms in order to become more inclusive.

Council spends thousands redesigning logo

05/08/2016

A council has defended its decision to spend £15,000 on a new logo as necessary for the ‘digital age’.

Council launches 24-hour chat service

19/07/2016

Calderdale Council has become the first local authority to provide a 24-hour instant messaging services for customers.

Getting on top of your emails

04/07/2016

Robin Bingeman shares his top tips for email management in local government.

Council to rebel against publicity guidelines

17/06/2016

Wirral Council could be set to defy Government guidelines by launching a new monthly publication.

Councils 'failing' legal duty to use Welsh language in sport centres

06/06/2016

Most councils in Wales are breaking the law by failing to offer Welsh language swimming lessons at their leisure centres, according to campaigners.

BBC deal 'must address democratic deficit'

13/05/2016

Council press officers have warned that the BBC’s initiative to support local journalism should come with a proper education of how local government operates.

Councils high on worst practice list for debt collection

09/05/2016

Local government one of the worst sectors in the UK when it comes to collecting debt, report finds.

Speaking the same language

04/05/2016

Michael White explains what unified comms can do for councils

Council hits out at funding cut for Cornish language

22/04/2016

Cornwall Council has condemned the government's decision to cut all its funding to support the Cornish language.

Councils call for power to protect children from junk food advertising

17/03/2016

Councils have called for new powers to ban junk food advertising near schools, nurseries and children's centres in a bid to tackle child obesity.

Practise what you preach: Instilling good governance within local government

04/02/2016

The growing number of local government meetings are a significant and seemingly unavoidable budget consideration in themselves. But, that's not to say they can't be run more cost-effectively with a more efficient meeting management process, argues Alister Esam.

A day in the life of local government

18/11/2015

Councils have thrown themselves into the national #OurDay tweetathon today to spread the word about work done by local authorities.

Council approves new Cornish language plan

05/11/2015

A new plan to help protect and promote the Cornish language has been approved by Cornwall Council.

Haringey unveils controversial new look

21/09/2015

Haringey council in north London today launched its new look following controversy over a £86,000 rebranding exercise.

£86,000 for a new image: money well spent?

17/09/2015

We live in image-conscious times. But we also live in cost-conscious times: this is the rub with a plan by a north London council to spend almost £86,000 on a rebranding exercise.

East Sussex row over 'victim mentality'

14/09/2015

The leader of Lewes District Council is facing calls to step down after accusing councillors in Seaford of having a ‘victim mentality

Safety zone scheme aims to aid lost children

01/09/2015

A new ‘child safe zone’ has been launched in Glasgow to protect children who get lost in the city centre.

Revealed: Top 10 daftest queries to council call centres

01/09/2015

A request for help with a crossword clue, advice on cooking instant noodles and an enquiry about a website’s opening hours have been among the 50 million queries made to council call centres in the last year.

Councils refute 'wasting' millions on media monitoring

24/08/2015

Britain's biggest local authority has hit back at claims in a national newspaper that it has 'wasted' huge sums of money checking how it is reported in the media.

Council unveils shocking posters in clean-up push

12/08/2015

A council has unveiled shocking new posters showing a man urinating in his fireplace and a dog pooing on a living-room floor in a bid to combat street mess.

Winning the fight against litter

10/08/2015

John Read argues that the only sustainable solution to Britain’s litter problem is a national behavioural change campaign

County faces ‘new scale of challenge’ in finding £90m savings

29/06/2015

Up to £90m in savings could be required at East Sussex County Council over the next three years, a report to cabinet has indicated.

Councils successfully getting high-risk people to have a free health check

15/06/2015

More people are having a free NHS health check since local authorities took over the responsibility for delivering them, new figures have revealed.

Council accused of 'social cleansing' over tenant relocation letter

06/05/2015

A London borough has been accused of ‘social cleansing’ after sending a letter offering to pay local tenants to move 129 miles away to Birmingham.

Birmingham deploys latest apps for election results

06/05/2015

Birmingham City Council is bang up to date with information technology for the General Election.

Tory manifesto contains the most ‘political clichés’ finds research

20/04/2015

The Conservatives had the most ‘political clichés’ in their manifesto compared to the other parties, according to new analysis.

Councils employ more than double the comms staff than central gov

13/04/2015

Local government employs twice as many communications officers than central government, according to new research conducted by Press Gazette.

Importance of imparting information

02/04/2015

‘Town hall Pravdas’? No. Information is the lifeblood of local government and constricting its flow will cause injury and even death, writes David Walker

Council newspaper ban to go to High Court

30/03/2015

The Government is to take Greenwich LBC to the High Court for failing to comply with an order to stop publishing its weekly newspaper.

Research shows councils providing poor telephone service

23/03/2015

Councils are failing to provide a good customer service over the telephone, according to the results of a new survey.

Council to challenge newspaper ban

19/03/2015

Greenwich RBC is to take legal action over the government’s decision to ban it from publishing its weekly newspaper.

Funding boost to help Cornish language thrive

13/03/2015

The Government is investing an extra £150,000 to help develop and protect the Cornish language.

Councils warned over printing fortnightly newspapers

11/03/2015

Three more councils could be banned from publishing their fortnightly newspapers, ministers have warned.

Borough banned from printing weekly newspaper

04/03/2015

Ministers have stepped in to ban a London borough from publishing its weekly council newspaper more than four times a year.

Council removes controversial ‘beggars can be choosers’ posters

17/02/2015

A city council has taken down posters stating ‘beggars can be choosers’ following a local backlash.

Harrow selects council company to transform communications services

02/02/2015

Lambeth Communications - a local authority trading company - has been chosen to provide services to Harrow Council until 2019.

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