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Mark Whitehead calls on councils to make a direct apology to the public when something goes wrong.
Local councils in Wales have been accused of being 'secretive' and anti-democratic after research revealed not all provide electronic access to minutes and meetings.
Angie Ledgeway looks at the importance of research in delivering effective results for local initiatives.
The residents of an East Anglian borough see their council as 'Dickensian', according to its mayor - even though leading councillors claim it as a national success story.
With an East London council confirming it will push ahead with a judicial review over its fortnightly publication, who should decide what councils are allowed to publish? Mark Whitehead reports.
Waltham Forest council has confirmed it will launch a legal battle over a government instruction to stop publishing its fortnightly newsletter.
A London council is set to challenge the Government over its right to publish a fortnightly newsletter for residents.
Councils could do more to help people facing language and communication barriers to access public services, according to the findings of a new report.
Local government leaders have issued guidance to help protect residents from scammers pretending to be from the council.
Mark Whitehead finds out why two London councils have defied the Government by continuing to publish their own fortnightly newspapers.