Laura Sharman 19 July 2016

Council launches 24-hour chat service

Calderdale Council has become the first local authority to provide a 24-hour instant messaging services for customers.

The council has now extended the hours of its Live Chat web messenger service so that customers can contact the council’s customer care team 24/7.

The project is being done at no cost the council as the service will be provided by existing staff already providing out of hours phone support.

Since Live Chat was launched two years ago, nearly 40,000 chats have taken place.

Calderdale Council’s cabinet member for business change and customer service, cllr Lisa Lambert, said: ‘Since the Live Chat function launched on our website it’s continued to grow in popularity, from almost 400 chats in its first month to almost 3,500 chats in June of this year.

‘The expansion of the hours of this service will no doubt see this figure continuing to rise, and it’s great that customers will now be able to get web support whatever time of day they’re online.’

SIGN UP
For your free daily news bulletin
Highways jobs

Interim Head of Fostering

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Fostering, the local authority was last inspected as “... London (Central), London (Greater)
Recuriter: Tile Hill

Interim Head of Children in Care and Care Leavers

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Children in Care and Care Leavers, the local authority... London (Central), London (Greater)
Recuriter: Tile Hill

Head of Regeneration and Economy

City of York Council
£59,593 - £68,094
York is a wonderful place to live and work and it is quite rightly famous across the globe. York, North Yorkshire / Hybrid
Recuriter: City of York Council

Clinical Lead, North Essex

Essex County Council
Negotiable
Clinical Lead, North EssexPermanent, Full TimeUp to £57,869 per annumLocation
Recuriter: Essex County Council

Assistant Director Legal,&Governance/Monitoring Officer

Rochdale BC
£70,340 - £81,589
The Assistant Director role has breadth of responsibility beyond legal services incorporating Constitutional and Democratic Services Rochdale, Greater Manchester
Recuriter: Rochdale BC

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.