Laura Sharman 19 July 2016

Council launches 24-hour chat service

Calderdale Council has become the first local authority to provide a 24-hour instant messaging services for customers.

The council has now extended the hours of its Live Chat web messenger service so that customers can contact the council’s customer care team 24/7.

The project is being done at no cost the council as the service will be provided by existing staff already providing out of hours phone support.

Since Live Chat was launched two years ago, nearly 40,000 chats have taken place.

Calderdale Council’s cabinet member for business change and customer service, cllr Lisa Lambert, said: ‘Since the Live Chat function launched on our website it’s continued to grow in popularity, from almost 400 chats in its first month to almost 3,500 chats in June of this year.

‘The expansion of the hours of this service will no doubt see this figure continuing to rise, and it’s great that customers will now be able to get web support whatever time of day they’re online.’

SIGN UP
For your free daily news bulletin
Highways jobs

Senior Project Manager (Regeneration)

West Yorkshire Combined Authority
£49,359 to £56,057 per annum (pay award pending) – Grade 9
With ambitious goals ahead, we need dedicated individuals who are ready to make a real impact as part of our expanding Housing team Leeds / Hybrid
Recuriter: West Yorkshire Combined Authority

Information Governance Officer

Essex County Council
£28349.00 - £33351.00 per annum + pension
Information Governance OfficerPermanent, Full Time£28,349 to £33,351 per annumLocation
Recuriter: Essex County Council

Information Governance Officer

Essex County Council
£28349.00 - £33351.00 per annum + pension
Information Governance OfficerFixed Term, Full Time£28,349 to £33,351 per annumLocation
Recuriter: Essex County Council

HR Advisor - Pay & Policy (Career Grade)

Wakefield Council
Grade 9 - Grade 10, Career Grade, 24 hours, Permanent
Are you ready to make a difference and shape policies that foster a high performing and inclusive workplace? Wakefield, West Yorkshire
Recuriter: Wakefield Council

Leisure Support Assistant

Wakefield Council
£12,013.50 - £12,202.00, Grade 3, 18.5 hours, Permanent
Are You Ready to Make a Difference in Your Community? Wakefield, West Yorkshire
Recuriter: Wakefield Council
Linkedin Banner