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The local government Ombudsman has urged councils to ensure they are using the correct legislation to issue parking fines at country parks.
Communities secretary James Brokenshire today announced an overhaul of what he describes as a ‘broken’ housing complaints system.
A vulnerable woman in Blackpool was left with serious burns on her leg after carers left her too close to a hot radiator, the local government Ombudsman has found.
Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.
A council has apologised for the ‘distress’ of a family who were unable to spend time with their dying baby due to social work failings.
With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.
The Government has announced new measures to support homebuyers, get more homes built, improve building safety and create a 'Commonwealth Games legacy.'
Local authorities frequently fail to explain the reasons behind planning decisions, Ombudsman says as he publishes guidance for planners.
Doncaster council has admitted to ‘failing’ the family of a disabled boy after they waited three years for the special adaptations their home required.
Nottinghamshire County Council has been criticised for ‘unfairly’ changing its school admission arrangements and forcing parents to send siblings to separate schools.