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The local government ombudsman has revealed it has upheld 70% of complaints made about the way councils support special guardians.
Councils have been told they are not allowed to set maximum budget levels when calculating the cost of people’s care by the sector’s ombudsman.
Local authorities cannot charge people for the first six weeks of intermediate care, the Local Government and Social Care Ombudsman has warned.
Bristol City Council have been criticised after a family, including children with disabilities, was forced to share a hotel room for more than three years.
Councils have been urged by the local government ombudsman to keep a ‘robust oversight’ of external contractors to ensure accountability is not lost.
The Ombudsman responsible for investigating concerns over local government services has revealed his office has upheld eight out of 10 complaints about Education and Health Care Plans (EHCPs).
A Scottish council has been ordered to apologise after a child on a school trip abroad was ‘badly sunburned’ and hospitalised.
A council has received a second warning after failing to comply with recommendations made by the local government Ombudsman.
Councils have been reminded to give families accurate information about care home fees by the ombudsman, following a complaint against Lincolnshire County Council.
Councils and care providers implemented more than 1,300 recommendations to put things right for people who complained to the local government ombudsman last year.