Ombudsman

Children are being ‘robbed of their potential’, Ombudsman warns

07/07/2022

Children are missing out on vital education because some councils are failing to provide them with schooling alternatives, according to a new report.

Council apologises after failing to support autistic girl

30/06/2022

Suffolk council apologized after an investigation revealed that the local authority had failed to provide therapy for a child with special educational needs.

Council apologises after leaving cancer patient and children in bedsit

23/06/2022

Croydon Council has apologised after a mother who was recovering from cancer was left in a bedsit with her four children throughout the pandemic.

Disabled woman left without care for 12 months, Ombudsman finds

08/06/2022

Worcestershire County Council has been criticised after it left a woman who had had a stroke without appropriate care for a year.

Housing Ombudsman finds Hackney guilty of ‘severe maladministration’

26/05/2022

An investigation has found Hackney council guilty of ‘severe maladministration’ after delays in dealing with damp, mould and leaks at a resident’s home.

Council criticised after homophobic abuse complaint

26/05/2022

Coventry City Council has been criticised for not doing enough to help a man who was subject to homophobic abuse.

Gove criticises social housing landlord after ‘severe maladministration’ finding

24/05/2022

Michael Gove has criticised England's largest social housing landlord after an investigation found the housing body was guilty of ‘severe maladministration’.

Ombudsman reminds councils of Equality Act duties

19/05/2022

It is important that disabled people are placed at the heart of local services, Ombudsman tells local authority leaders.

Ombudsman reminds councils to ensure processes are transparent

19/05/2022

Councils administering Disabled Facilities Grants need to ensure their processes are transparent and accountable, Ombudsman says.

Council apologises after family forced to live on building site

13/05/2022

Croydon Council has apologised after a family was left to live on a building site for two years after the local authority failed to pay a grant on time.

Former Haringey leader takes legal action against Ombudsman

03/05/2022

Former leader of Haringey Council Joseph Ejiofor has issued legal proceedings to challenge the local government Ombudsman’s decision to name him in a report.

Council apologises after vulnerable boy goes 14 months without education

28/04/2022

Cambridgeshire County Council has apologised after a vulnerable boy was left without education for over a year.

Council criticised after vulnerable teen misses year of education

03/03/2022

A teenager with special educational needs has missed out on a year’s education because the county council did not plan for her to move schools after Year 11.

Dealing with complaints became ‘casualty of crisis’, Ombudsman says

24/02/2022

COVID-19 ‘magnified stresses’ that councils were already faced with before the pandemic and dealing with complaints became a ‘casualty’, report says.

Council found guilty of ‘maladministration’ over leaky roof complaint

11/01/2022

The London Borough of Ealing has said it is reviewing its working practices after the Housing Ombudsman found that it was guilty of ‘severe maladministration’.

Birmingham bins not returned due to 'council squabble'

11/11/2021

The ombudsman has blamed 'bickering' bin workers for residents having to return their own heavy communal bins to the right place in Birmingham.

Call for ‘zero-tolerance’ on damp in social homes

26/10/2021

Tackling damp and mould must be a higher priority for social landlords, the Housing Ombudsman has said in a new report.

Council apologises for backlog of hundreds of noise complaints

07/10/2021

A backlog of hundreds of noise complaints has been uncovered at Calderdale Council following an investigation by the ombudsman.

Ombudsman: Care system failing to deliver

28/09/2021

Funding problems rather than individual errors explain a ‘relentless rise’ in the proportion of social care complaints upheld by the local government ombudsman, the watchdog has said.

County audit post-16 transport allocations following investigation

16/09/2021

Staffordshire County Council has agreed to audit a fifth of its post-16 transport applications after the ombudsman criticised the way it had made decisions.

Cotswold council apologises for distress caused by council tax warnings

26/08/2021

Cotswold council has apologised after being criticised for the way it handled a man’s request for help paying his council tax during the COVID-19 pandemic.

Council agrees to refund care home top-up fees

19/08/2021

Dudley Council has agreed to refund care home top-up fees for families whose relatives were not offered an affordable placement.

Review highlights 'widening cracks' in council complaints systems

28/07/2021

The ombudsman has warned about the erosion to the way complaints are being handled by local councils.

Council criticised for increasing care admin costs 200%

15/07/2021

The London Borough of Bexley has agreed to revise its social care charging policy after the administration costs for one resident’s care increased 200%.

Council pledges to improve its adoption recruitment process

08/07/2021

City of Wolverhampton Council has agreed to ensure its adoption recruitment procedure to ensure it meets statutory guidelines following an investigation by the Local Government and Social Care Ombudsman.

BCP Council agrees to check past payments to foster carers

08/06/2021

BCP Council has agreed to check whether it has paid friends and family foster carers properly over the past five years following an investigation.

Bristol City Council apologises for ‘distress’ caused by mishandling of complaints

26/05/2021

Bristol City Council has apologised after being criticised for failing to provide evidence it had completed Ombudsman recommendations in two separate complaints.

County to review its SEN services following ombudsman investigation

20/05/2021

Hampshire County Council has agreed to reviews its SEN services following an investigation by the Local Government and Social Care Ombudsman.

Council criticised for handling of COVID-19 business support

18/05/2021

A north Yorkshire district council has defended itself after criticisms that there was a lack of transparency in the way it administered the discretionary grant scheme designed to help businesses impacted by COVID-19.

Council apologises after mother and son left to live in tent during pandemic

23/04/2021

A mother and her teenager were forced to sleep in a tent for almost two months after Medway Council failed to house them during the pandemic, an investigation has found.

Housing Ombudsman launches damp and mould investigation

14/04/2021

The Housing Ombudsman has launched an investigation after a review of data revealed a high rate of maladministration on cases involving damp and mould.

Ombudsman criticises council for failing to investigate mother’s complaint

11/03/2021

Isle of Wight Council has been criticised for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget.

Council accused of neglecting man with dementia’s ‘human rights’

04/03/2021

Nottinghamshire County Council has apologised to the family of a man with dementia who was placed in a care home as a temporary measure and then left for five months.

London council to investigate possible cancer cluster

25/02/2021

Barking and Dagenham LBC has apologised for failing to investigate a woman’s concerns about a possible cancer cluster in the borough.

Cornwall to improve oversight of outsourced alternative education provision

18/02/2021

Cornwall Council will conduct an audit of all children unable to attend school to ensure they are receiving suitable education following an investigation by the ombudsman.

Councils urged to check 'free must mean free' on nursery places

28/01/2021

The ombudsman has urged councils to ensure nurseries in their areas really are providing free early years places.

Council pays mother £8,000 after failing to protect her from violent son

19/01/2021

Three young children were left without any protection from their violent older brother after Somerset County Council failed to help their family, Ombudsman finds.

Councils warned not to adopt allocations criteria that disadvantage domestic abuse victims

14/01/2021

The ombudsman has reminded councils to consider the exceptional circumstances of people fleeing domestic abuse when assessing their housing needs.

New guidance to help councils scrutinise services for children in care

10/12/2020

Councils have been urged to review their services for looked after children after a report highlighted variation in practice across the country.

Council criticised after teenager misses start of school

03/12/2020

Surrey County Council has agreed to review its services after a teenager missed the start of the school year because the local authority did not tell his mother she needed to reapply for transport.

Hampshire CC criticised for failing to meet elderly man’s needs

26/11/2020

Hampshire County Council has been criticised by the local government Ombudsman after the local authority failed to meet an elderly man’s needs when his finances ran short.

Sheffield Council to compensate family after 'catalogue of errors' in education provision

05/11/2020

Sheffield Council has been asked to pay £20,000 in compensation after it failed to provide a suitable education for a boy with special educational needs.

London council to improve Blue Badge assessments

15/10/2020

Harrow Council has been told to improve the way it assesses Blue Badge and Freedom Pass applications after an investigation found a number of faults with its processes.

Sheffield council apologises for ‘numerous problems’ with tree felling scheme

15/10/2020

Sheffield City Council has issued an apology after a report from the local government Ombudsman found ‘numerous problems’ with the way it removed trees in 2016.

Ombudsman calls for 'level playing field'

15/09/2020

‘Weak’ social care providers are avoiding public accountability, the local government ombudsman has said.

Council apologises for leaving disabled dad in ‘mouse-infested’ house

10/09/2020

A London council has apologised after leaving a disabled dad and his family in mouldy, mouse-infested temporary accommodation for three years.

Housing Ombudsman names six councils with highest number of maladministration findings

07/09/2020

A new report from the housing Ombudsman has found that maladministration in the handling of complaints by landlords is the area of ‘most consistent concern’.

London council criticised for housing man in Birmingham costing him a job

27/08/2020

Merton Council has been criticised for housing a man from London in Birmingham, forcing him to give up his second job.

Council to amend school transport appeals policy

20/08/2020

Coventry City Council has agreed to change the way it handles appeals about free school transport following an investigation by the ombudsman.

Ombudsman criticises council for lack of transport for SEN pupils

13/08/2020

Buckinghamshire County Council has been criticised for its lack of suitable school transport for children with special educational needs.

Council to review its Blue Badge process after investigation

13/08/2020

A London council has agreed to review the way it assesses applications for disabled parking permits following an investigation by the ombudsman.

Ombudsman makes 12% more service improvement recommendations

28/07/2020

Increasing systemic problems identified in residents’ complaints has led to the Local Government Ombudsman making more wider service improvement recommendations to councils than ever before.

Mistakes on homelessness are making matters worse, says Ombudsman

15/07/2020

Problems with the way councils are meeting their housing duties are making things worse for homeless people, the Ombudsman found.

County increases scrutiny of its special educational needs services

02/07/2020

Norfolk County Council has agreed to regular scrutiny of its services for children with special educational needs after the ombudsman found it 'failed' the same boy twice.

Ombudsman will re-open for complaints about councils from next week

26/06/2020

The ombudsman that investigates problems with local authorities will resume accepting new complaints from next week.

Council criticised over loss of bat habitat

25/06/2020

Warwick District Council failed to consider bat habitats when approving a new development, an ombudsman has found.

New guidance to help councils deal with complaints during crisis

05/05/2020

Councils and care providers have been reminded to keep responding to complaints during the coronavirus pandemic.

Council reviews bin collections after disabled man ‘blocked’ in house

20/03/2020

Trafford Council has agreed to review the way it monitors missed bin collections after the Ombudsman upheld half a dozen complaints.

Covid-19 forces Ombudsman to suspend services

19/03/2020

The body tasked with investigating complaints against local authorities has temporarily suspended its services due to the impact of Coronavirus.

Council ‘surprised’ by criticisms of its SEND transport policy

25/02/2020

A council has expressed surprise at a ruling by the local government Ombudsman which criticised its transport policy for adult learners with special educational needs (SEND).

Ombudsman reminds councils of care home ‘top-up fees’ duties

12/02/2020

Councils are being reminded by the local government Ombudsman of their duties to administer ‘top-up fees’ for people contributing towards relatives’ care.

Family ‘left in distress’ after council fails to investigate noise complaint

29/01/2020

A council in West Northamptonshire has been criticized by the Ombudsman for its handling of a noise complaint from residents living near an industrial estate.

Council made ‘serious unsubstantiated’ allegations about asylum seeker

23/01/2020

An investigation has found Sandwell Council made ‘serious and unsubstantiated’ allegations about a vulnerable woman seeking asylum.

Councils warned to cover foster carers’ school transport costs

17/01/2020

Councils have been reminded by the local government ombudsman that they should be providing financial support to foster parents to pay for school transport.

Medway caves after Ombudsman rap

16/01/2020

Medway Council has finally accepted the recommendations in a Local Government Ombudsman public interest report after a two-year stand-off.

Council apologises for ‘significant failings’ in SEND provision

14/01/2020

Richmond council has acknowledged that there were ‘significant failings’ in its provision of special educational needs and disability services after a critical Ombudsman report.

Housing benefit errors pushing families into homelessness, ombudsman warns

09/01/2020

Families are facing the prospect of becoming homeless due to the way some councils are handling housing benefit appeals, the ombudsman has warned today.

Council broke its own blue badge assessment policy, Ombudsman finds

24/10/2019

Sheffield CC has agreed to review its process for dealing with blue badge applications after an investigation revealed it was breaking its own policy.

Ombudsman criticises councils for how they chased historic business rate debts

17/10/2019

Two London councils have been criticised by the Local Government and Social Care Ombudsman for the way they tried to recover historic business rate debts.

Call for dedicated social care appeals

10/10/2019

Fewer than one in five councils have a dedicated appeals process for social care, according to new research.

Nine in 10 complaints about SEND provision upheld by Ombudsman

03/10/2019

The Ombudsman is receiving more complaints about education, health and care plans (EHCP) than ever before – and the vast majority are being upheld.

Council apologises after motorist denied right to challenge parking ticket

26/09/2019

Cherwell DC has apologised ‘unreservedly’ after an investigation revealed that motorists were being denied the right to challenge parking tickets.

Ombudsman upholds two thirds of care complaints

19/09/2019

But despite this complaints about care have fallen and in the vast majority of cases his recommendations are carried out, council leaders say.

Council criticised after SEN child left without education for over a year

12/09/2019

Worcestershire CC complaints policy has been criticised after a boy with special educational needs was left without appropriate education for 14 months.

Ombudsman criticises county for failing to complete agreed remedy

04/09/2019

Staffordshire County Council has come under fire from the local government ombudsman for failing to carry out remedies agreed following an investigation.

Council apologises for leaving family in ‘overcrowded conditions’ for 10 years

29/08/2019

Lancashire CC has apologised after a woman and her family were left living in what the LGO described as ‘significantly overcrowded conditions’ for 10 years.

Council apologises after anxious girl misses months of school

08/08/2019

Leeds City Council left a young girl without proper education for nine months after she started refusing to go to her primary school because of anxiety, the ombudsman has found.

Children’s services top list of complaints against councils

31/07/2019

Official complaints about children’s services and adult social care have topped an annual review of local government complaints for 2018-19.

Ombudsman reveals ‘gaps’ in the SEN redress system

25/07/2019

An investigation has revealed gaps in the Special Educational Needs redress system which prevent it from being transparent and accountable to parents.

Ombudsman tells councils to ‘be clear’ about home-schooling visits

18/07/2019

Councils must be clear with parents of home-schooled children whether home visits are routine or triggered by specific concerns, the Local Government and Social Care Ombudsman has said.

Council criticised for handling of disabled woman’s case

21/06/2019

Somerset County Council has been told to complete its assessment of a disabled woman’s needs after failing to comply with an earlier ruling by the LGO.

Ombudsman reprimands council over support for vulnerable people

13/06/2019

Councils have been reminded of their obligations to supporting vulnerable people by the Ombudsman after Suffolk CC halted assessments for a deafblind couple’s care plans because of a dispute.

Ombudsman welcomes move to streamline complaints

31/05/2019

The Local Government and Social Care Ombudsman has welcomed a decision by the trade body representing bailiffs to give up dealing with complaints from members of the public.

Council refuses to accept ruling over treatment of homeless family

30/05/2019

Oadby and Wigston Borough Council has refused to accept an official ruling over its treatment of a homeless family facing domestic violence, according to LGO.

Council criticised for ‘serious delays’ in completing SEND plans

23/05/2019

Hackney Council has been criticised by the ombudsman over serious delays when completing plans for children with Special Educational Needs.

Council pays out over £40,000 for ‘mistakes’ in respite centre closure

14/05/2019

Southampton City Council has paid thousands of pounds in compensation after an Ombudsman ruled that the authority had caused ‘avoidable distress’ when it closed a respite centre.

Ombudsman publishes guide for handling social care complaints

15/03/2019

Directors of adult social services have welcomed the publication of a good practice guide for helping adult social care providers improve complaints handling.

Councils must ensure parking fines are issued correctly, Ombudsman says

31/01/2019

The local government Ombudsman has urged councils to ensure they are using the correct legislation to issue parking fines at country parks.

Brokenshire announces ‘overhaul’ of housing complaints system

24/01/2019

Communities secretary James Brokenshire today announced an overhaul of what he describes as a ‘broken’ housing complaints system.

Carers leave vulnerable woman ‘screaming in pain'

09/01/2019

A vulnerable woman in Blackpool was left with serious burns on her leg after carers left her too close to a hot radiator, the local government Ombudsman has found.

Councils must act on care service complaints, ombudsman says

28/11/2018

Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.

Social work failings stopped parents visiting dying baby

08/11/2018

A council has apologised for the ‘distress’ of a family who were unable to spend time with their dying baby due to social work failings.

A sign of cutting corners?

09/10/2018

With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.

Partial ban on flammable cladding ‘does not go far enough’, firefighters warn

02/10/2018

The Government has announced new measures to support homebuyers, get more homes built, improve building safety and create a 'Commonwealth Games legacy.'

Councils often fail to explain planning decisions, LGO says

13/09/2018

Local authorities frequently fail to explain the reasons behind planning decisions, Ombudsman says as he publishes guidance for planners.

Council apologises for ‘failing’ disabled boy’s family

30/08/2018

Doncaster council has admitted to ‘failing’ the family of a disabled boy after they waited three years for the special adaptations their home required.

Council fined for ‘unfairly’ changing school admission arrangements

23/08/2018

Nottinghamshire County Council has been criticised for ‘unfairly’ changing its school admission arrangements and forcing parents to send siblings to separate schools.

Councils urged to provide free education transport for young people with disabilities

06/08/2018

Councils across England should ensure their education transport policies properly support young adults with disabilities, ombudsman warns.

Nearly 60% of investigations against councils upheld by Ombudsman

12/07/2018

Over half of the investigations into complaints against local authorities were upheld in 2017-18, according to new figures.

Ombudsman upholds 70% of complaints about Special Guardianship Orders

17/05/2018

The local government ombudsman has revealed it has upheld 70% of complaints made about the way councils support special guardians.

SIGN UP
For your free daily news bulletin
Highways jobs

Performance and Information Service Manager

Blaby District Council
£38,553 - £41,591
We are proud of our Council and, truly aspire to Blaby District being a great place in which to Live, Work and Visit. Blaby, Leicester
Recuriter: Blaby District Council

Team Leader - Data Management

London Borough of Richmond upon Thames and London Borough of Wandsworth
£34,131 to £41,361
We are looking for a highly motivated and enthusiastic individual to join our Pensions Shared Service. Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Group Leader Highway Development Control - NPPP

Torfaen County Borough Council
£43,570 to £49,705
The Highway Development Control Group’s work is integral to the future development of Torfaen. Torfaen (Tor-faen)
Recuriter: Torfaen County Borough Council

Law and Governance Service Manager

Blaby District Council
£46,662 - £47,665
We are proud of our Council and, truly aspire to Blaby District being a great place in which to Live, Work and Visit. Blaby, Leicester
Recuriter: Blaby District Council

Customer Service Officer

Sandwell Metropolitan Borough Council
£19,650 - £20,852
Supporting and working in partnership with the Library Supervisor. Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.