Vulnerable adults are being let down by ‘poor’ social work practice, Ombudsman reports.
The local government ombudsman has reminded councils they must offer affordable placements to families when arranging care for their relatives.
London council apologises after ombudsman finds ‘systemic’ problems with their homelessness services.
Changes to councils’ school transport policies are causing ‘upheaval’ for an increasing number of pupils, Ombudsman warns.
Social workers in Essex removed a vulnerable teen from the care of her family ‘without any warning’, ombudsman finds.
Parents of a disabled teenager were left with no support because a London council failed to put plans in place for when he turned 18, the Local Government Ombudsman has ruled.
Nigel Ellis has been announced as the new chief executive officer for the Local Government Ombudsman (LGO).
Michael King has been appointed as the new Local Government Ombudsman, pledging to help councils learn from complaints about services.
Wokingham council has been told to pay out thousands in compensation after a woman was left ‘severely malnourished’ and bored during a stay in a care home.
A joined-up approach to investigating complaints about health and social care a success, according to officials charged with overseeing the two sectors.