Ombudsman

County audit post-16 transport allocations following investigation

16/09/2021

Staffordshire County Council has agreed to audit a fifth of its post-16 transport applications after the ombudsman criticised the way it had made decisions.

Cotswold council apologises for distress caused by council tax warnings

26/08/2021

Cotswold council has apologised after being criticised for the way it handled a man’s request for help paying his council tax during the COVID-19 pandemic.

Council agrees to refund care home top-up fees

19/08/2021

Dudley Council has agreed to refund care home top-up fees for families whose relatives were not offered an affordable placement.

Review highlights 'widening cracks' in council complaints systems

28/07/2021

The ombudsman has warned about the erosion to the way complaints are being handled by local councils.

Council criticised for increasing care admin costs 200%

15/07/2021

The London Borough of Bexley has agreed to revise its social care charging policy after the administration costs for one resident’s care increased 200%.

Council pledges to improve its adoption recruitment process

08/07/2021

City of Wolverhampton Council has agreed to ensure its adoption recruitment procedure to ensure it meets statutory guidelines following an investigation by the Local Government and Social Care Ombudsman.

BCP Council agrees to check past payments to foster carers

08/06/2021

BCP Council has agreed to check whether it has paid friends and family foster carers properly over the past five years following an investigation.

Bristol City Council apologises for ‘distress’ caused by mishandling of complaints

26/05/2021

Bristol City Council has apologised after being criticised for failing to provide evidence it had completed Ombudsman recommendations in two separate complaints.

County to review its SEN services following ombudsman investigation

20/05/2021

Hampshire County Council has agreed to reviews its SEN services following an investigation by the Local Government and Social Care Ombudsman.

Council criticised for handling of COVID-19 business support

18/05/2021

A north Yorkshire district council has defended itself after criticisms that there was a lack of transparency in the way it administered the discretionary grant scheme designed to help businesses impacted by COVID-19.

Council apologises after mother and son left to live in tent during pandemic

23/04/2021

A mother and her teenager were forced to sleep in a tent for almost two months after Medway Council failed to house them during the pandemic, an investigation has found.

Housing Ombudsman launches damp and mould investigation

14/04/2021

The Housing Ombudsman has launched an investigation after a review of data revealed a high rate of maladministration on cases involving damp and mould.

Ombudsman criticises council for failing to investigate mother’s complaint

11/03/2021

Isle of Wight Council has been criticised for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget.

Council accused of neglecting man with dementia’s ‘human rights’

04/03/2021

Nottinghamshire County Council has apologised to the family of a man with dementia who was placed in a care home as a temporary measure and then left for five months.

London council to investigate possible cancer cluster

25/02/2021

Barking and Dagenham LBC has apologised for failing to investigate a woman’s concerns about a possible cancer cluster in the borough.

Cornwall to improve oversight of outsourced alternative education provision

18/02/2021

Cornwall Council will conduct an audit of all children unable to attend school to ensure they are receiving suitable education following an investigation by the ombudsman.

Councils urged to check 'free must mean free' on nursery places

28/01/2021

The ombudsman has urged councils to ensure nurseries in their areas really are providing free early years places.

Council pays mother £8,000 after failing to protect her from violent son

19/01/2021

Three young children were left without any protection from their violent older brother after Somerset County Council failed to help their family, Ombudsman finds.

Councils warned not to adopt allocations criteria that disadvantage domestic abuse victims

14/01/2021

The ombudsman has reminded councils to consider the exceptional circumstances of people fleeing domestic abuse when assessing their housing needs.

New guidance to help councils scrutinise services for children in care

10/12/2020

Councils have been urged to review their services for looked after children after a report highlighted variation in practice across the country.

Council criticised after teenager misses start of school

03/12/2020

Surrey County Council has agreed to review its services after a teenager missed the start of the school year because the local authority did not tell his mother she needed to reapply for transport.

Hampshire CC criticised for failing to meet elderly man’s needs

26/11/2020

Hampshire County Council has been criticised by the local government Ombudsman after the local authority failed to meet an elderly man’s needs when his finances ran short.

Sheffield Council to compensate family after 'catalogue of errors' in education provision

05/11/2020

Sheffield Council has been asked to pay £20,000 in compensation after it failed to provide a suitable education for a boy with special educational needs.

London council to improve Blue Badge assessments

15/10/2020

Harrow Council has been told to improve the way it assesses Blue Badge and Freedom Pass applications after an investigation found a number of faults with its processes.

Sheffield council apologises for ‘numerous problems’ with tree felling scheme

15/10/2020

Sheffield City Council has issued an apology after a report from the local government Ombudsman found ‘numerous problems’ with the way it removed trees in 2016.

Ombudsman calls for 'level playing field'

15/09/2020

‘Weak’ social care providers are avoiding public accountability, the local government ombudsman has said.

Council apologises for leaving disabled dad in ‘mouse-infested’ house

10/09/2020

A London council has apologised after leaving a disabled dad and his family in mouldy, mouse-infested temporary accommodation for three years.

Housing Ombudsman names six councils with highest number of maladministration findings

07/09/2020

A new report from the housing Ombudsman has found that maladministration in the handling of complaints by landlords is the area of ‘most consistent concern’.

London council criticised for housing man in Birmingham costing him a job

27/08/2020

Merton Council has been criticised for housing a man from London in Birmingham, forcing him to give up his second job.

Council to amend school transport appeals policy

20/08/2020

Coventry City Council has agreed to change the way it handles appeals about free school transport following an investigation by the ombudsman.

Ombudsman criticises council for lack of transport for SEN pupils

13/08/2020

Buckinghamshire County Council has been criticised for its lack of suitable school transport for children with special educational needs.

Council to review its Blue Badge process after investigation

13/08/2020

A London council has agreed to review the way it assesses applications for disabled parking permits following an investigation by the ombudsman.

Ombudsman makes 12% more service improvement recommendations

28/07/2020

Increasing systemic problems identified in residents’ complaints has led to the Local Government Ombudsman making more wider service improvement recommendations to councils than ever before.

Mistakes on homelessness are making matters worse, says Ombudsman

15/07/2020

Problems with the way councils are meeting their housing duties are making things worse for homeless people, the Ombudsman found.

County increases scrutiny of its special educational needs services

02/07/2020

Norfolk County Council has agreed to regular scrutiny of its services for children with special educational needs after the ombudsman found it 'failed' the same boy twice.

Ombudsman will re-open for complaints about councils from next week

26/06/2020

The ombudsman that investigates problems with local authorities will resume accepting new complaints from next week.

Council criticised over loss of bat habitat

25/06/2020

Warwick District Council failed to consider bat habitats when approving a new development, an ombudsman has found.

New guidance to help councils deal with complaints during crisis

05/05/2020

Councils and care providers have been reminded to keep responding to complaints during the coronavirus pandemic.

Council reviews bin collections after disabled man ‘blocked’ in house

20/03/2020

Trafford Council has agreed to review the way it monitors missed bin collections after the Ombudsman upheld half a dozen complaints.

Covid-19 forces Ombudsman to suspend services

19/03/2020

The body tasked with investigating complaints against local authorities has temporarily suspended its services due to the impact of Coronavirus.

Council ‘surprised’ by criticisms of its SEND transport policy

25/02/2020

A council has expressed surprise at a ruling by the local government Ombudsman which criticised its transport policy for adult learners with special educational needs (SEND).

Ombudsman reminds councils of care home ‘top-up fees’ duties

12/02/2020

Councils are being reminded by the local government Ombudsman of their duties to administer ‘top-up fees’ for people contributing towards relatives’ care.

Family ‘left in distress’ after council fails to investigate noise complaint

29/01/2020

A council in West Northamptonshire has been criticized by the Ombudsman for its handling of a noise complaint from residents living near an industrial estate.

Council made ‘serious unsubstantiated’ allegations about asylum seeker

23/01/2020

An investigation has found Sandwell Council made ‘serious and unsubstantiated’ allegations about a vulnerable woman seeking asylum.

Councils warned to cover foster carers’ school transport costs

17/01/2020

Councils have been reminded by the local government ombudsman that they should be providing financial support to foster parents to pay for school transport.

Medway caves after Ombudsman rap

16/01/2020

Medway Council has finally accepted the recommendations in a Local Government Ombudsman public interest report after a two-year stand-off.

Council apologises for ‘significant failings’ in SEND provision

14/01/2020

Richmond council has acknowledged that there were ‘significant failings’ in its provision of special educational needs and disability services after a critical Ombudsman report.

Housing benefit errors pushing families into homelessness, ombudsman warns

09/01/2020

Families are facing the prospect of becoming homeless due to the way some councils are handling housing benefit appeals, the ombudsman has warned today.

Council broke its own blue badge assessment policy, Ombudsman finds

24/10/2019

Sheffield CC has agreed to review its process for dealing with blue badge applications after an investigation revealed it was breaking its own policy.

Ombudsman criticises councils for how they chased historic business rate debts

17/10/2019

Two London councils have been criticised by the Local Government and Social Care Ombudsman for the way they tried to recover historic business rate debts.

Call for dedicated social care appeals

10/10/2019

Fewer than one in five councils have a dedicated appeals process for social care, according to new research.

Nine in 10 complaints about SEND provision upheld by Ombudsman

03/10/2019

The Ombudsman is receiving more complaints about education, health and care plans (EHCP) than ever before – and the vast majority are being upheld.

Council apologises after motorist denied right to challenge parking ticket

26/09/2019

Cherwell DC has apologised ‘unreservedly’ after an investigation revealed that motorists were being denied the right to challenge parking tickets.

Ombudsman upholds two thirds of care complaints

19/09/2019

But despite this complaints about care have fallen and in the vast majority of cases his recommendations are carried out, council leaders say.

Council criticised after SEN child left without education for over a year

12/09/2019

Worcestershire CC complaints policy has been criticised after a boy with special educational needs was left without appropriate education for 14 months.

Ombudsman criticises county for failing to complete agreed remedy

04/09/2019

Staffordshire County Council has come under fire from the local government ombudsman for failing to carry out remedies agreed following an investigation.

Council apologises for leaving family in ‘overcrowded conditions’ for 10 years

29/08/2019

Lancashire CC has apologised after a woman and her family were left living in what the LGO described as ‘significantly overcrowded conditions’ for 10 years.

Council apologises after anxious girl misses months of school

08/08/2019

Leeds City Council left a young girl without proper education for nine months after she started refusing to go to her primary school because of anxiety, the ombudsman has found.

Children’s services top list of complaints against councils

31/07/2019

Official complaints about children’s services and adult social care have topped an annual review of local government complaints for 2018-19.

Ombudsman reveals ‘gaps’ in the SEN redress system

25/07/2019

An investigation has revealed gaps in the Special Educational Needs redress system which prevent it from being transparent and accountable to parents.

Ombudsman tells councils to ‘be clear’ about home-schooling visits

18/07/2019

Councils must be clear with parents of home-schooled children whether home visits are routine or triggered by specific concerns, the Local Government and Social Care Ombudsman has said.

Council criticised for handling of disabled woman’s case

21/06/2019

Somerset County Council has been told to complete its assessment of a disabled woman’s needs after failing to comply with an earlier ruling by the LGO.

Ombudsman reprimands council over support for vulnerable people

13/06/2019

Councils have been reminded of their obligations to supporting vulnerable people by the Ombudsman after Suffolk CC halted assessments for a deafblind couple’s care plans because of a dispute.

Ombudsman welcomes move to streamline complaints

31/05/2019

The Local Government and Social Care Ombudsman has welcomed a decision by the trade body representing bailiffs to give up dealing with complaints from members of the public.

Council refuses to accept ruling over treatment of homeless family

30/05/2019

Oadby and Wigston Borough Council has refused to accept an official ruling over its treatment of a homeless family facing domestic violence, according to LGO.

Council criticised for ‘serious delays’ in completing SEND plans

23/05/2019

Hackney Council has been criticised by the ombudsman over serious delays when completing plans for children with Special Educational Needs.

Council pays out over £40,000 for ‘mistakes’ in respite centre closure

14/05/2019

Southampton City Council has paid thousands of pounds in compensation after an Ombudsman ruled that the authority had caused ‘avoidable distress’ when it closed a respite centre.

Ombudsman publishes guide for handling social care complaints

15/03/2019

Directors of adult social services have welcomed the publication of a good practice guide for helping adult social care providers improve complaints handling.

Councils must ensure parking fines are issued correctly, Ombudsman says

31/01/2019

The local government Ombudsman has urged councils to ensure they are using the correct legislation to issue parking fines at country parks.

Brokenshire announces ‘overhaul’ of housing complaints system

24/01/2019

Communities secretary James Brokenshire today announced an overhaul of what he describes as a ‘broken’ housing complaints system.

Carers leave vulnerable woman ‘screaming in pain'

09/01/2019

A vulnerable woman in Blackpool was left with serious burns on her leg after carers left her too close to a hot radiator, the local government Ombudsman has found.

Councils must act on care service complaints, ombudsman says

28/11/2018

Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.

Social work failings stopped parents visiting dying baby

08/11/2018

A council has apologised for the ‘distress’ of a family who were unable to spend time with their dying baby due to social work failings.

A sign of cutting corners?

09/10/2018

With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.

Partial ban on flammable cladding ‘does not go far enough’, firefighters warn

02/10/2018

The Government has announced new measures to support homebuyers, get more homes built, improve building safety and create a 'Commonwealth Games legacy.'

Councils often fail to explain planning decisions, LGO says

13/09/2018

Local authorities frequently fail to explain the reasons behind planning decisions, Ombudsman says as he publishes guidance for planners.

Council apologises for ‘failing’ disabled boy’s family

30/08/2018

Doncaster council has admitted to ‘failing’ the family of a disabled boy after they waited three years for the special adaptations their home required.

Council fined for ‘unfairly’ changing school admission arrangements

23/08/2018

Nottinghamshire County Council has been criticised for ‘unfairly’ changing its school admission arrangements and forcing parents to send siblings to separate schools.

Councils urged to provide free education transport for young people with disabilities

06/08/2018

Councils across England should ensure their education transport policies properly support young adults with disabilities, ombudsman warns.

Nearly 60% of investigations against councils upheld by Ombudsman

12/07/2018

Over half of the investigations into complaints against local authorities were upheld in 2017-18, according to new figures.

Ombudsman upholds 70% of complaints about Special Guardianship Orders

17/05/2018

The local government ombudsman has revealed it has upheld 70% of complaints made about the way councils support special guardians.

Councils warned not to cap personal care budgets

27/04/2018

Councils have been told they are not allowed to set maximum budget levels when calculating the cost of people’s care by the sector’s ombudsman.

Councils cannot charge for first weeks of intermediate care, Ombudsman says

18/04/2018

Local authorities cannot charge people for the first six weeks of intermediate care, the Local Government and Social Care Ombudsman has warned.

Council criticised after homeless family spends three years in hotel room

12/04/2018

Bristol City Council have been criticised after a family, including children with disabilities, was forced to share a hotel room for more than three years.

Ombudsman warns councils not to outsource responsibility

14/03/2018

Councils have been urged by the local government ombudsman to keep a ‘robust oversight’ of external contractors to ensure accountability is not lost.

Ombudsman upholds 80% of complaints about special educational needs support

07/03/2018

The Ombudsman responsible for investigating concerns over local government services has revealed his office has upheld eight out of 10 complaints about Education and Health Care Plans (EHCPs).

Council ordered to apologise after child hospitalised with sunburn

23/02/2018

A Scottish council has been ordered to apologise after a child on a school trip abroad was ‘badly sunburned’ and hospitalised.

Ombudsman issues ‘rare’ second report criticising council

16/02/2018

A council has received a second warning after failing to comply with recommendations made by the local government Ombudsman.

Councils urged to be clear on care home costs

11/01/2018

Councils have been reminded to give families accurate information about care home fees by the ombudsman, following a complaint against Lincolnshire County Council.

Councils acting 'positively' on social care complaints

20/11/2017

Councils and care providers implemented more than 1,300 recommendations to put things right for people who complained to the local government ombudsman last year.

Councils warned not to delay with providing SEN support

20/10/2017

A Sheffield schoolboy had to limit the number of GCSEs he could take because was left without the right Special Educational Needs support for 18 months, according to the Local Government Ombudsman.

Council charges foster family for free school transport

11/10/2017

Councils are putting foster children at a disadvantage compared to their peers when it comes to school transport, ombudsman says.

Council reviews over 500 benefit applications after ‘unacceptable’ delays

27/09/2017

Bradford council has agreed to review more than 500 benefit applications after the local government Ombudsman found delays in the authority’s appeals process.

Council criticised after reducing care for autistic brothers without consulting mother

07/09/2017

A London council has been criticised for reducing the care and support packages of two autistic brothers without involving their mother in the decision.

Council fined after separating husband and wife for 10 months

22/08/2017

A council has been ordered to pay out hundreds of pounds in compensation after separating a married couple for 10 months due to a lack of homecare availability.

Council rapped for banning man from visiting relative in care home

09/08/2017

Nottinghamshire County Council failed to go through the correct procedures when it banned a man from visiting his partner’s mother in her care home, the local government ombudsman has ruled.

Councils urged to scrutinise data on complaints

02/08/2017

The number of complaints about councils that have been investigated and upheld by the Local Government Ombudsman (LGO) has increased this year, new figures have revealed.

Vulnerable adults let down by ‘poor’ social work, ombudsman says

19/07/2017

Vulnerable adults are being let down by ‘poor’ social work practice, Ombudsman reports.

Ombudsman warns councils to offer affordable care options

14/06/2017

The local government ombudsman has reminded councils they must offer affordable placements to families when arranging care for their relatives.

Barnet’s homelessness services suffering ‘systemic problems’, ombudsman finds

23/03/2017

London council apologises after ombudsman finds ‘systemic’ problems with their homelessness services.

Sutton Councils IoT pilot project image

Sutton Council's IoT pilot project

David Grasty, head of digital strategy & portfolio for Kingston and Sutton Councils, outlines how in-home sensors have improved the safety of vulnerable residents living in social housing.
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Director of Children's Safeguarding and Care 

Gloucestershire County Council
Up to £116,391, plus relocation support
We are looking to fill this vital role at a very important time for us.  Our children’s services team is on an important journey of... Gloucestershire
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Director of Adult Social Care (DASS)

Hull City Council
£98,166 - £98,166
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Bedford Borough Council
£34,728 - £36,880 per annum
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Three Rivers District Council
£30,451 to £33,782 (exc. LW)
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London Borough of Richmond upon Thames and London Borough of Wandsworth
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An opportunity has arisen for a skilled and experienced insurance professional to lead a busy and friendly Insurance Team providing a... Wandsworth, London (Greater)
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