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Local authorities cannot charge people for the first six weeks of intermediate care, the Local Government and Social Care Ombudsman has warned.
Bristol City Council have been criticised after a family, including children with disabilities, was forced to share a hotel room for more than three years.
Councils have been urged by the local government ombudsman to keep a ‘robust oversight’ of external contractors to ensure accountability is not lost.
The Ombudsman responsible for investigating concerns over local government services has revealed his office has upheld eight out of 10 complaints about Education and Health Care Plans (EHCPs).
A Scottish council has been ordered to apologise after a child on a school trip abroad was ‘badly sunburned’ and hospitalised.
A council has received a second warning after failing to comply with recommendations made by the local government Ombudsman.
Councils have been reminded to give families accurate information about care home fees by the ombudsman, following a complaint against Lincolnshire County Council.
Councils and care providers implemented more than 1,300 recommendations to put things right for people who complained to the local government ombudsman last year.
A Sheffield schoolboy had to limit the number of GCSEs he could take because was left without the right Special Educational Needs support for 18 months, according to the Local Government Ombudsman.
Councils are putting foster children at a disadvantage compared to their peers when it comes to school transport, ombudsman says.