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Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.
A council has apologised for the ‘distress’ of a family who were unable to spend time with their dying baby due to social work failings.
With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.
The Government has announced new measures to support homebuyers, get more homes built, improve building safety and create a 'Commonwealth Games legacy.'
Local authorities frequently fail to explain the reasons behind planning decisions, Ombudsman says as he publishes guidance for planners.
Doncaster council has admitted to ‘failing’ the family of a disabled boy after they waited three years for the special adaptations their home required.
Nottinghamshire County Council has been criticised for ‘unfairly’ changing its school admission arrangements and forcing parents to send siblings to separate schools.
Councils across England should ensure their education transport policies properly support young adults with disabilities, ombudsman warns.
Over half of the investigations into complaints against local authorities were upheld in 2017-18, according to new figures.
The local government ombudsman has revealed it has upheld 70% of complaints made about the way councils support special guardians.