The digital transformation of local government is accelerating, driven by artificial intelligence (AI), data, and automation. But without investment in workforce upskilling, councils risk falling behind. A new report from LocalGov and Multiverse explores how local authorities can build the skills, confidence, and culture needed to thrive in the AI era.
Digital transformation and AI in local government
Local authorities across the UK are embracing AI, data analytics, and digital innovation to deliver smarter public services. Yet the success of this transformation depends not just on technology — but on people. The report Digital Transformation, AI and Local Government: The Case for Workforce Upskilling reveals how councils can overcome the digital skills gap that limits progress.
Drawing on insights from Socitm, Multiverse, and real-world examples from local authorities across the country, the report showcases how investing in staff capability boosts productivity, supports evidence-based decisions, and enhances service quality.
Key takeaways from the report
• Upskilling is essential for successful AI adoption in councils and smarter service delivery.
• Digital leadership and data-driven decision-making improve efficiency and resident outcomes.
• Councils must embed a culture of continuous learning and innovation.
• Targeted training helps bridge the public sector digital skills gap across all levels.
• Collaboration with partners such as Multiverse accelerates transformation.
Building data confidence and AI capability across councils
From leadership development to applied learning and apprenticeships, this report outlines practical strategies for AI adoption in councils and public sector upskilling. By empowering staff with digital and data skills, local authorities can deliver faster, fairer, and more efficient services — transforming the resident experience while improving operational resilience.
Download the full report: Digital Transformation, AI and Local Government – The Case for Workforce Upskilling.
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