William Eichler 21 January 2019

Councils using premium rate phone lines branded 'greedy'

Councils using premium rate phone lines branded greedy image

Campaigners have accused local authorities of being ‘greedy and foolish’ for using premium rate lines for people to pay rent and parking fines.

The Fair Telecoms Campaign has found that 50 local authorities, such as Amber Valley Borough Council and Gloucester City Council, are charging motorists up to 62p per minute to call and pay parking fines.

For example, a resident who has Vodafone (Access Charge 55p per minute) who wishes to pay their council rent by telephone in Hounslow (Service Charge 2p per minute), would pay £1.14 for a two-minute call.

The campaigners argue that it is ‘insanity’ for local authorities to use premium rate 084 and 087 numbers.

Ofcom regulations also require all councils to make a clear declaration of the Service Charges and refer to any Access Charges applied to the cost of calling.

The Fair Telecoms Campaign argue that the 50 local authorities listed are in breach of guidance issued by the cabinet office regarding the use of number prefixes.

For your free daily news bulletin
Highways jobs

People Technology / HRIS Analyst

Essex County Council
Up to £42174 per annum
The Opportunity The People Technology / HRIS Analyst will be responsible for supporting the ongoing management of people-based technology including England, Essex, Chelmsford
Recuriter: Essex County Council

Principal Energy Engineer

Surrey County Council
£45,734 - £51,725 per annum
Do you have experience in working with delivering carbon reduction measures into a range of building projects? Surrey
Recuriter: Surrey County Council

Wellbeing and Independence Practitioner - Safeguarding

Essex County Council
£27203 - £31370 per annum
Please note, this role is a Fixed Term Contract until the end of March 2022. With us, you can achieve more - for yourself as well as those you work England, Essex, Chelmsford
Recuriter: Essex County Council

Chief Fire Officer/Chief Executive

Essex County Fire & Rescue Service
c. £150,000
Are you ready for an exciting and rewarding opportunity Essex
Recuriter: Essex County Fire & Rescue Service

Housing Development Manager

City of York Council
£36,476 to £41,830 per annum
Do you want to play a key part in the delivery of “the UK’s most ambitious council-led housing programme in a generation”? York, North Yorkshire
Recuriter: City of York Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue