William Eichler 21 January 2019

Councils using premium rate phone lines branded 'greedy'

Campaigners have accused local authorities of being ‘greedy and foolish’ for using premium rate lines for people to pay rent and parking fines.

The Fair Telecoms Campaign has found that 50 local authorities, such as Amber Valley Borough Council and Gloucester City Council, are charging motorists up to 62p per minute to call and pay parking fines.

For example, a resident who has Vodafone (Access Charge 55p per minute) who wishes to pay their council rent by telephone in Hounslow (Service Charge 2p per minute), would pay £1.14 for a two-minute call.

The campaigners argue that it is ‘insanity’ for local authorities to use premium rate 084 and 087 numbers.

Ofcom regulations also require all councils to make a clear declaration of the Service Charges and refer to any Access Charges applied to the cost of calling.

The Fair Telecoms Campaign argue that the 50 local authorities listed are in breach of guidance issued by the cabinet office regarding the use of number prefixes.

For your free daily news bulletin
Highways jobs

Interim Head of Fostering

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Fostering, the local authority was last inspected as “... London (Central), London (Greater)
Recuriter: Tile Hill

Interim Head of Children in Care and Care Leavers

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Children in Care and Care Leavers, the local authority... London (Central), London (Greater)
Recuriter: Tile Hill

Head of Regeneration and Economy

City of York Council
£59,593 - £68,094
York is a wonderful place to live and work and it is quite rightly famous across the globe. York, North Yorkshire / Hybrid
Recuriter: City of York Council

Clinical Lead, North Essex

Essex County Council
Clinical Lead, North EssexPermanent, Full TimeUp to £57,869 per annumLocation
Recuriter: Essex County Council

Assistant Director Legal,&Governance/Monitoring Officer

Rochdale BC
£70,340 - £81,589
The Assistant Director role has breadth of responsibility beyond legal services incorporating Constitutional and Democratic Services Rochdale, Greater Manchester
Recuriter: Rochdale BC

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.