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Mark Whitehead calls on councils to make a direct apology to the public when something goes wrong.
A council leader has gone online to apologise to residents over chaos caused by a reorganisation of bin collections.
Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.
With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.
An investigation has been launched after it was revealed a company belonging to cash-strapped Northamptonshire CC spent ‘thousands’ on luxury events.
A Hull man may hold the record for complaining about his local council.
Sally Marlow and Helen Muddock look at how Suffolk County Council created a 'mediation culture' to deal with staff complaints.
Over half of the investigations into complaints against local authorities were upheld in 2017-18, according to new figures.
Isle of Wight Council has been forced to upgrade security measures at a local library after a couple were caught having sex among the bookshelves.
The Cheshire East Council councillor investigating two senior officers over concerns about the way contracts were awarded has been asked to ‘step down’.