Complaints

Social housing tenants ‘failed’ by poor regulation

10/06/2019

Social housing tenants are being forced to report the same problem with their home multiple times, a housing charity has warned today.

Ombudsman welcomes move to streamline complaints

31/05/2019

The Local Government and Social Care Ombudsman has welcomed a decision by the trade body representing bailiffs to give up dealing with complaints from members of the public.

Councillor resigns amid anti-Semitism row

03/04/2019

A Labour councillor who was deselected has resigned accusing the local party of not dealing with complaints of racism, anti-Semitism and homophobia.

Ombudsman publishes guide for handling social care complaints

15/03/2019

Directors of adult social services have welcomed the publication of a good practice guide for helping adult social care providers improve complaints handling.

Watchdog warns people regret not raising concerns about their care

19/02/2019

Nearly seven million people who have accessed health and social care services in the past five years have had concerns about their care but never raised them, according to new research.

Carers leave vulnerable woman ‘screaming in pain'

09/01/2019

A vulnerable woman in Blackpool was left with serious burns on her leg after carers left her too close to a hot radiator, the local government Ombudsman has found.

Saying sorry goes a long way

04/12/2018

Mark Whitehead calls on councils to make a direct apology to the public when something goes wrong.

Council chief says on YouTube: 'I'm sorry about bin chaos'

28/11/2018

A council leader has gone online to apologise to residents over chaos caused by a reorganisation of bin collections.

Councils must act on care service complaints, ombudsman says

28/11/2018

Councils facing a rising tide of complaints from the public about care services must listen to them and take action, the government regulator has warned.

A sign of cutting corners?

09/10/2018

With figures revealing the number of complaints about local councils are on the rise, what does this say about the performance of the sector? Neil Merrick investigates.

Northants council-owned company spends ‘thousands’ on luxury events

11/09/2018

An investigation has been launched after it was revealed a company belonging to cash-strapped Northamptonshire CC spent ‘thousands’ on luxury events.

One man lodges 673 complaints about local council

14/08/2018

A Hull man may hold the record for complaining about his local council.

In-house mediation service at Suffolk

24/07/2018

Sally Marlow and Helen Muddock look at how Suffolk County Council created a 'mediation culture' to deal with staff complaints.

Nearly 60% of investigations against councils upheld by Ombudsman

12/07/2018

Over half of the investigations into complaints against local authorities were upheld in 2017-18, according to new figures.

Council installs CCTV after library sex incident

25/04/2018

Isle of Wight Council has been forced to upgrade security measures at a local library after a couple were caught having sex among the bookshelves.

Cheshire councillor investigating misconduct suspended

13/04/2018

The Cheshire East Council councillor investigating two senior officers over concerns about the way contracts were awarded has been asked to ‘step down’.

Council criticised for procurement ‘maladministration’

11/04/2018

A council in Northern Ireland has been criticised for ‘maladministration’ in its procurement of stewarding services.

Councils urged to be clear on care home costs

11/01/2018

Councils have been reminded to give families accurate information about care home fees by the ombudsman, following a complaint against Lincolnshire County Council.

Council investigates after extremist makes video announcement from Mayor’s chair

10/01/2018

Belfast City Council is investigating a video made by the deputy leader of the far-right group Britain First which was shot while she sat in the Lord Mayor's chair.

Councils acting 'positively' on social care complaints

20/11/2017

Councils and care providers implemented more than 1,300 recommendations to put things right for people who complained to the local government ombudsman last year.

Councils taking a week to deal with waste complaints, survey reveals

10/10/2017

More than third of people have complained to their local council about a problem with waste and recycling services, a new survey has revealed.

Campaigners call for inquiry into councils' 'toxic' loans

25/09/2017

Residents have raised objections against risky high-interest loans in 46 local authorities, campaigners have revealed.

Council criticised after reducing care for autistic brothers without consulting mother

07/09/2017

A London council has been criticised for reducing the care and support packages of two autistic brothers without involving their mother in the decision.

Residents opt for phone to contact council about missed bin collections

09/08/2017

People would prefer to call their local council if complaining about a missed waste or recycling collection, a survey has revealed.

Councils urged to scrutinise data on complaints

02/08/2017

The number of complaints about councils that have been investigated and upheld by the Local Government Ombudsman (LGO) has increased this year, new figures have revealed.

Vulnerable adults let down by ‘poor’ social work, ombudsman says

19/07/2017

Vulnerable adults are being let down by ‘poor’ social work practice, Ombudsman reports.

Petition calls on tower blaze council cabinet to quit

18/07/2017

A petition with more than 1,500 signatures has demanded the entire cabinet at Kensington & Chelsea RLBC should quit over its handling of the Grenfell fire.

Council orders probe into voting problems

14/06/2017

An investigation has been commissioned by Newcastle-under-Lyme Borough Council after problems were raised with people voting in the General Election.

One in five waste issues take over a week to resolve, survey reveals

12/06/2017

Over 20% of all waste and recycling issues raised by the public take more than a week to resolve, a new survey reveals.

Tory councillor suspended after racist Eurovision tweet

15/05/2017

A Conservative councillor has been suspended following a racist tweet he made during the Eurovision song contest.

Controversy over council decision to cut down Queen Mother’s trees

03/02/2017

Northumberland council has been criticised for cutting down trees that were planted in the Queen Mother’s honour.

Councillor suspended for lewd comments made to hunting campaigner

26/01/2017

A Conservative councillor has been suspended from Breckland Council after being filmed making lewd comments at a hunting protester.

Council apologises after Christmas council tax error

12/01/2017

Stroud council has issued an apology after a direct debit error meant they took council tax payments early from over 5,700 bank accounts two days before Christmas.

New ombudsman pledges to help councils repeating same mistakes

11/01/2017

Michael King has been appointed as the new Local Government Ombudsman, pledging to help councils learn from complaints about services.

Council criticised after woman in care home left ‘malnourished’

05/01/2017

Wokingham council has been told to pay out thousands in compensation after a woman was left ‘severely malnourished’ and bored during a stay in a care home.

Watchdog sets out how combined authorities can improve complaints system

14/12/2016

Combined authorities have been urged to adopt a 'no wrong door' attitude to complaints by the Local Government Ombudsman.

Ombudsman reports ‘dramatic’ increase in home care complaints

10/11/2016

There has been a 25% rise in complaints about the home care received by some of the most vulnerable people in England over the past year, Ombudsman reports.

Council mistakenly sends residents link to x-rated site

28/10/2016

A Suffolk council has apologised after mistakenly asking residents to log on to an X-rated pornographic website.

Nearly 50% of the public have complained about their local roads, survey shows

21/10/2016

A new survey has revealed 44% of people polled had complained to their local authority at least once about the state of their local road network.

Council's anti-begging posters banned for being ‘offensive’

28/09/2016

Four council posters aimed at tackling begging in Nottingham have been banned for being ‘likely to cause serious or widespread offence.’

24 councils could face legal action over high-interest loans

23/08/2016

Residents from 24 different local authorities have mounted legal objections to the use of the controversial high-interest Lender Option, Borrower Option (LOBO) loans by councils.

Landlord fined thousands by council for ‘cramming’ 24 people in a house

17/08/2016

A rogue landlord faces a court bill of almost £40,000 after being caught cramming 24 people into a house in Wembley.

Council chief releases report into baby ashes scandal

17/08/2016

The chief executive of Aberdeen City Council has vowed to implement a ‘culture change’ of management in the wake of the baby ashes scandal.

Kent first approved council to provide Alternative Dispute Resolution services

10/08/2016

Kent has become the first local authority to be approved to provide Alternative Dispute Resolution services to consumers in a bid to resolve their complaints with traders.

Upheld complaints against councils on the rise

28/07/2016

The number of investigations upheld by the Local Government Ombudsman has risen by 5%, according the watchdog’s latest statistics.

Council dismisses Sherwood Forest migrant camp story

04/07/2016

Nottinghamshire CC has dismissed rumours about an illegal migrant camp in Sherword Forest as untrue.

Ombudsman issues first joint investigation report

30/06/2016

The Local Government Ombudsman has ruled Oxfordshire County Council failed to properly follow up a complaint about the neglect in its first joint investigation of a care home and a local authority.

Council chief apologises after baby ashes report

29/06/2016

The chief executive of Aberdeen City Council has apologised unreservedly after a report heavily criticised how babies were cremated at local facilities.

Councillor suspended for offensive Jo Cox comment

22/06/2016

A Yorkshire councillor has been suspended after he made offensive comments about the charity fund set up in memory of murdered MP Jo Cox.

Council breaks tie with legal firm following inappropriate tweets

14/06/2016

Cambridgeshire County Council has said it will no longer use the services of legal firm Baker Small, following inappropriate tweets it made about SEND tribunals.

Councils warned to keep track of enforcement action

07/06/2016

An investigation by the Local Government Ombudsman (LGO) has uncovered a backlog of 1,500 open enforcement cases at a London borough.

Council accused of 'bias' over EU voting guide

31/05/2016

Bristol City Council has been forced to amend an EU referendum voting guide, after claims it was biased towards the Remain campaign.

Families slate 'lack of action' following Winterbourne View scandal

31/05/2016

The families of victims abused at Winterbourne View hospital have called on the prime minister to close ‘outdated’ care facilities.

County faces legal challenge over cuts to children's centres

25/05/2016

Oxfordshire County Council is facing a legal challenge over its plans to cut the number of children’s centres in the county.

Barnet couldn’t ‘run a whelk stall’ let alone EU vote, Assembly says

13/05/2016

Barnet should not be allowed to oversee the EU referendum after the ‘chaos’ of their local elections, the London Assembly says.

Sexist hat-based tradition causes controversy

10/05/2016

A row over double standards in a Norfolk council has erupted after a councillor complained women have to ask permission from the mayor before removing ceremonial hat—but men don’t.

Barnet launches investigation into voting problems

06/05/2016

Barnet Council have promised an investigation into how the wrong electoral registration lists were sent to polling station yesterday.

Voters turned away from polling stations in Barnet

05/05/2016

The local elections in Barnet have been branded a ‘shambles’, after the council sent out the wrong electoral lists to polling stations.

Residents should ‘watch their posteriors’ when nature calls, councillor warns

21/04/2016

A councillor has warned residents of Cork to ‘watch their posteriors’ after a man was bitten by a rat while using his toilet.

Council suspends employment scheme for behaving like 'a Victorian workhouse'

07/04/2016

A Scottish council has suspended a controversial employment scheme after revelations it was fining jobseekers for tutting and chewing gum.

Foo Fighters' Dave Grohl backs band in council noise row

24/03/2016

Dave Grohl, lead singer of the Foo Fighters, has called on Cornwall Council to relax its noise restrictions after a young rock band said they were banned from rehearsing in their garage.

Report highlights problems with Disabled Facilities Grants process

18/03/2016

Councils have been urged to improve the way they process Disabled Facilities Grants, with a new report saying delays are leaving disabled people in unsuitable homes for too long.

Council hails success of DNA dog poo testing

18/03/2016

The DNA testing of dog poo has helped a London borough reduce dog mess in its parks by 50%.

Campaigners welcome move to protect music venues from noise complaints

15/03/2016

Music industry campaigners have welcomed changes to planning legislation, which will require developers to seek prior approval on noise impacts before a change in use is carried out.

Chris Evans apologises for Top Gear Cenotaph stunt

14/03/2016

Chris Evans has apologised ‘unreservedly’ for the Top Gear pictures which seemed to show a wheel spin being done next to the Cenotaph in London.

Government should lead the way in encouraging whistleblowers, report says

11/03/2016

The Government must do more to create the right environment for public sector whistleblowers to come forward, a new report says.

Council policy changes must be communicated clearly, ombudsman urges

25/02/2016

Information about a council’s new transport policy ‘could have been clearer’, according to the local government ombudsman (LGO).

Councils urged to reconsider changes to housing allocation schemes

27/01/2016

Changes to the way councils allocate social housing have led to an increase in the number of complaints made to the Local Government Ombudsman (LGO).

Ombudsman calls for clearer advice on disability payments

21/01/2016

Adult social care teams have been urged to ensure they provide clear advice on disability payments following the case of a woman who was left without proper care and support.

Owner of £15m Kensington property ordered to repaint red and white-striped house

12/01/2016

The owner of eccentrically painted house in a conservation area has been ordered to repaint property by court after neighbours complained to the council.

Report warns older people too scared to complain about care

04/01/2016

Older people are often too afraid to complain about the level of care they receive, worrying a complaint will make the situation worse, a new report has warned.

Doncaster Council warned for failing to support homeless young people

15/12/2015

Doncaster Council has been criticised for the second time in two years for failing to provide adequate support to homeless young people.

Councils ranked among the worst for customer services

09/12/2015

Local authorities have been ranked as one of the worst sector’s in the UK for customer service.

Council to investigate after children at 'risk of radicalisation' are named

01/12/2015

Waltham Forest Council is conducting an investigation after the names of school pupils at risk of being radicalised were made public.

Woman charged £6,500 for one hour of parking

19/11/2015

An accountant was charged over £6,000 for one hour of parking while she paid a visit to her financial advisor.

Report shows increase in adult social care complaints

12/11/2015

The number of complaints about adult social care has risen by 18% in the past year, according to new figures published today.

David Cameron involved in row with local council over cuts

12/11/2015

Prime minister David Cameron has come under fire after complaining about cuts to frontline services by his Conservative-run local council.

Man ejected from Penzance Town Council Meeting in 'horrendous' scene

05/11/2015

Security guards forcibly removed a man from a town council meeting in Penzance for speaking out of turn last Tuesday.

Sex toy forces closure of council bake sale

02/11/2015

A council bake sale was abandoned last Friday after a sex toy was discovered in one of the cakes.

Public say cuts have not affected local services

29/10/2015

The majority of the public have not noticed a decline in local services over the past five years despite councils seeing massive reductions in budgets.

Peperami dubbed an 'environmental animal' by council

13/10/2015

Richmond Council has warned it is spending thousands of pounds cleaning up Peperami’s Rugby World Cup giveaway.

Hackney Council postpones fox cull after public backlash

09/10/2015

Hackney Council has temporarily removed fox traps from Clissold Park deer enclosure after criticism from animal rights groups and a petition from the public.

Councils reminded they cannot contract out accountability

08/10/2015

The Local Government Ombudsman (LGO) has reminded councils that they are responsible for the quality of services provided by outside contractors.

Councils warned to promptly deal with homelessness applications

08/10/2015

The London Borough of Hounslow has been criticised by the Local Government Ombudsman (LGO) after it took more than a year to determine someone homeless status.

Ombudsman warns families are being overcharged for care

24/09/2015

Confusing or incorrect information from councils is leading to families being overcharged for care, the Local Government Ombudsman has claimed.

Ombudsman warns Lambeth over nine-year flat sale saga

22/09/2015

Lambeth Council has been criticised for repeatedly ignoring the advice of the Local Government Ombudsman over the treatment of a woman who was trying to buy her local authority flat.

Petition triggers mayoral referendum

07/09/2015

A referendum on having an elected mayor for Bath and North East Somerset will go ahead following a successful petition from campaigners.

Birds of prey mobilised to see off Sunderland’s seagulls

28/08/2015

Eagles and hawks are being used to patrol a park in Sunderland in a bid to rid it of seagulls.

134,000 people urge council: ‘Don’t shoot Oki the lonely deer’

21/08/2015

A petition urging a council not to shoot a ‘lonely’ deer named Oki has received over 134,000 signatures.

Council officer quits after claiming soldiers will take drugs and fight

17/08/2015

A council officer recorded saying local soldiers will take drugs, get drunk and fight has quit his job at the local authority.

Error in licensing consultation could delay borough’s sweeping plans

12/08/2015

Controversial plans from a London borough to tighten licensing laws could be shelved over an error in consultation documents, it has emerged.

Council officer 'sorry' after claiming local soldiers will take drugs and fight

05/08/2015

A council licensing officer has apologised after claiming local soldiers will take drugs, get drunk and fight.

Petition calls to reduce 'deeply offensive' chief's pay

04/08/2015

A petition to cut the 'deeply offensive' salary of Essex County Council's chief exectuive has been launched by a member of the public.

Councils warned to be ‘rigorous’ in complaints about contractors

30/07/2015

Councils have been reminded to ensure all complaints about contractors are carried out ‘properly’ following an investigation by the Local Government Ombudsman (LGO).

Government sends commissioner to Sunderland after damning Ofsted inspection

20/07/2015

The Government has stepped in to fast-track improvement at Sunderland City Council after inspectors found ‘serious failings’ in services for children and young people.

Public bodies leaking private data once a fortnight warns website

16/07/2015

Public authorities have accidentally released personal information at least once a fortnight since 2009, according to analysis by mySociety.

Ombudsman warns of accountability risk

15/07/2015

The Local Government Ombudsman (LGO) has warned that greater co-operation between council and health bodies could create accountability risks in her annual report.

Mural of David Cameron strangling nurse removed after council pressure

03/07/2015

A life-long Labour supporter has painted over a mural showing David Cameron throttling a nurse following local concern that it was an unapproved advert.

Heathrow third runway recommended, yet council fears remain over noise

01/07/2015

Recommendations that a third runway be built at Heathrow on the condition of stricter noise and environmental demands have failed to assuage concerns in local government.

Birmingham equal pay claimants ‘died waiting’, claims law firm

25/06/2015

Birmingham City Council has been accused of taking so long to settle equal pay claims that former staff have died before receiving their settlements.

The biodiversity challenge image

The biodiversity challenge

Alex Robinson explains lessons for councils and their partners from Oxford City Council and Grosvenor’s approach at their Barton Park development.
Highways jobs

Casual Leisure Assistants (Lifeguards) - Teddington

London Borough of Richmond upon Thames and London Borough of Wandsworth
£10.55 per hour
You’ll join our lifeguarding team, providing a professional and friendly approach to pool safety. London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

CATE Practitioner

Telford & Wrekin Council
£26,999 - £28,785 per annum
If you have excellent engagement, communication and assessment skills and a commitment to tackling child exploitation this maybe the role for you.  Telford, Shropshire
Recuriter: Telford & Wrekin Council

Commissioning Service Support Office

Royal Borough of Greenwich
£24.462 - £25.809
Would you like to contribute to delivering good outcomes for children and young people?​  Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Contract Lawyer

Brent Council
£42,684- £48,492 p.a. inc.
This is an exciting new role that has been established in our busy and growing contracts team primarily to support two key council projects. Wembley, London (Greater)
Recuriter: Brent Council

Participation Worker

Brent Council
£31,548 - £33,291 p.a. inc.
Looking for someone who has a proven ability to reach out, engage and support young people to influence the world around them in creative and... Wembley, London (Greater)
Recuriter: Brent Council

Local Government News

Latest issue - Local Goverrnemnt News

The June issue of Local Government News contains the full details of all the winning schemes in the 2019 Street Design Awards. From Children's Play to Pedestrian Environment, find out who has been recognised for their innovation and use of best practice.

This issue also explores how local government pension funds can hedge currency risk, how councils can best address the shortfall in school places, and an update on the number of authorities banning the use of Roundup over safety fears.

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