The Ombudsman’s annual complaints statistics have revealed education and children’s services as the key areas of concern, making up nearly a quarter (24%) of the workload.
According to the Review of Local Government Complaints for 2022-23, 1,263 detailed investigations were carried out in education and children’s services, with 84% of complaints upheld.
The Ombudsman published 38 public interest reports, with education and children’s services, adult social care services and housing the subject matter in most cases.
While compliance with the Ombudsman’s recommendations was almost 100%, it was not within the agreed timescales in nearly a fifth (19%) of cases.
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