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Emily Twinch 17 December 2024

Ombudsman struggles to allocate cases

Ombudsman struggles to allocate cases image
Image: Ombudsman Amerdeep Somal © Local Government and Social Care Ombudsman.

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

The ombudsman's annual report revealed it failed to meet its target of completing 40% of assessments in 20 working days in 2023-24.

Visit The MJ (£) to continue reading.

#Ombudsman #Complaints

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