Emily Twinch 17 December 2024

Ombudsman struggles to allocate cases

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

The ombudsman's annual report revealed it failed to meet its target of completing 40% of assessments in 20 working days in 2023-24.

Visit The MJ (£) to continue reading.

#Ombudsman #Complaints

Analysis

Better Results, Smarter Spending: AllChild in Wigan

Wigan Council and AllChild are proving that long-term, community-driven programmes can improve outcomes for children while reducing pressure on local services and public spending. LocalGov finds out more.

Opinion

Editor’s Comment: What local government wants from the Autumn Budget

As councils face soaring pressures, the Autumn Budget Insights series outlines what local government leaders are calling on the Chancellor to deliver.

Most Popular News

Isle of Wight Council ‘dysfunctional’, report finds

Government urged to stop reorganisation or face 'massive car crash'

Reeves urged to raise higher council tax bands

Staffordshire councillors unite to oppose reorganisation

Reed: Reorganisation will contribute to 'fair' pay

New Products

NEC CONTRACTS HAS GONE DIGITAL: PAPERLESS, TO GIVE YOU MORE

Vent-Axia Delivers Social Housing a Smart Ventilation Solution Ahead of Awaab’s Law

New remotely lockable cabinet will help manage medication for people with mental health issues

UK-first tool developed by Bluesky scores areas green credentials to aid urban planners

New partnership drives improved air quality and healthier homes in social housing

ShuttleID launches 90-day free trial for local authorities

New steps to keep tenants safe

Case Studies

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

Acrospire Delivers PIR-Controlled Lighting at Ruislip Lido Car Park

Spennymoor Market Place and Consett Middle Street revitalised using Thorn Lighting’s Thor Lanterns and Customisable Gobo Projectors

Acrospire Partners with Bath & North East Somerset Council to Illuminate Historic Film Location with LED Upgrade

Believ to install 22 charge points across Redcar and Cleveland

Acrospire Enhances Harlington Underpass with Energy-Saving Vandal-Resistant Lighting

Croydon Council selects integrated corporate GIS to improve efficiencies

Company Anouncements

Vent-Axia Welcomes Healthy Homes Standard

Vent-Axia Helps Tackle Condensation and Mould this World Ventilation Day

Airtech Calls For Urgent Government Action to Support Radon Awareness Week

Vent-Axia’s New Smart Fan Helps Landlords Stay Ahead of Awaab’s Law

Lucy Zodion recognised as sustainability leader with Build Back Better GREEN Award for HAWK3

CU Phosco Becomes Sustaining Member of DarkSky UK to Champion Better Night-Time Lighting

Yorkshire schools SuDS partnership boosts flood resilience

Greenspaces and Projects Manager

Up to £54k

It's a fantastic opportunity to take on a varied management role. Hemel Hempstead, Hertfordshire

Recuriter: Dacorum Borough Council

Head of Neighbourhood Services

Up to £83k (inc. market supplement)

It's a role that will suit someone with the right level of professional knowledge, acquired through study or career experience. Hemel Hempstead, Hertfordshire

Recuriter: Dacorum Borough Council