Emily Twinch 17 December 2024

Ombudsman struggles to allocate cases

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

The ombudsman's annual report revealed it failed to meet its target of completing 40% of assessments in 20 working days in 2023-24.

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#Ombudsman #Complaints

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Executive Director of Place and Customer

up to £179,404 per annum

Shape the Future of Essex. Drive climate action. Deliver for our communities. Essex

Recuriter: Essex County Council

Director of Social Work and Social Care

£100,731 to £104,625

You will join a values-driven senior leadership team, providing visible and responsive leadership. Manchester

Recuriter: Trafford Council

Housing Ombudsman

£130,095 per annum, negotiable based on experience.

The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two London (Greater)

Recuriter: Housing Ombudsman Service