Mark Whitehead 19 September 2019

Ombudsman upholds two thirds of care complaints

Ombudsman upholds two thirds of care complaints image

Complaints to the local government ombudsman about care have fallen year-on-year and in the vast majority of cases his recommendations are carried out, council leaders say.

The Local Government Association was responding to findings by Ombudsman Michael King that problems were found in two thirds of the complaints about adult social care in the past year.

The Ombudsman’s Annual Review of Adult Social Care Complaints says in some areas including fees and charging for care nearly three-quarters of investigations have been upheld.

But Mr King said council and care providers’ responses to his investigations remained positive despite the pressures they faced.

Cllr Ian Hudspeth, chairman of the Local Government Association’s community wellbeing board, said: 'Councils and the care providers they commission work hard to try and give the best possible service to those who rely on vital adult social care support, despite funding and demand pressures.

'This is reflected by the fact that the total number of care complaints has fallen slightly year-on-year and that responses to investigations remain positive, with the vast majority of the Ombudsman’s recommendations being put into place.

'Extra funding for social care next year will help councils as they strive to ensure older and disabled people can live the lives they want to lead.

'We also need the Government to publish its proposals for the future of adult social care as soon as possible to find a long-term, sustainable funding solution, so that all those who use and work in social care have the support and certainty they need.'

SIGN UP
For your free daily news bulletin
Highways jobs

Director of Adult Care Operations

Southend-on-Sea Borough Council
Competitive Salary
As Director of Adult Care Operations, you will be the operational lead for the service, driving practice improvement, enhancing... Southend-on-Sea, Essex
Recuriter: Southend-on-Sea Borough Council

Adult Social Care - Process Assurance Officer

Essex County Council
Up to £23197 per annum
Job PurposeECC Adult Social Care, through effective practice, is moving towards a transformational shift from a focus on long-term care support, to a England, Essex, Chelmsford
Recuriter: Essex County Council

Learning Support Assistant

Essex County Council
£17000 - £18938 per annum
Learning Support Assistant Permanent, Part Time £18,938 per annum (FTE) Location
Recuriter: Essex County Council

Legal Support Officer – Housing & Litigation

City of York Council
£20,422 - £21,552 per annum
This role will provide support to the Legal Services Housing and Litigation team. York, North Yorkshire
Recuriter: City of York Council

Social Worker - Discharge to Assess

Essex County Council
Up to £207 per day + Umbrella
About the RoleWorking to support adults, and their families, who have complex social needs and are more vulnerable as a result of disability, exclusi England, Essex, Chelmsford
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue