Mark Whitehead 19 September 2019

Ombudsman upholds two thirds of care complaints

Ombudsman upholds two thirds of care complaints image

Complaints to the local government ombudsman about care have fallen year-on-year and in the vast majority of cases his recommendations are carried out, council leaders say.

The Local Government Association was responding to findings by Ombudsman Michael King that problems were found in two thirds of the complaints about adult social care in the past year.

The Ombudsman’s Annual Review of Adult Social Care Complaints says in some areas including fees and charging for care nearly three-quarters of investigations have been upheld.

But Mr King said council and care providers’ responses to his investigations remained positive despite the pressures they faced.

Cllr Ian Hudspeth, chairman of the Local Government Association’s community wellbeing board, said: 'Councils and the care providers they commission work hard to try and give the best possible service to those who rely on vital adult social care support, despite funding and demand pressures.

'This is reflected by the fact that the total number of care complaints has fallen slightly year-on-year and that responses to investigations remain positive, with the vast majority of the Ombudsman’s recommendations being put into place.

'Extra funding for social care next year will help councils as they strive to ensure older and disabled people can live the lives they want to lead.

'We also need the Government to publish its proposals for the future of adult social care as soon as possible to find a long-term, sustainable funding solution, so that all those who use and work in social care have the support and certainty they need.'

Shared Lives in health image

Shared Lives in health

Personalised care must be high on the agenda as we look to create a stronger, kinder and more connected society, writes Alex Fox OBE.
SIGN UP
For your free daily news bulletin
Highways jobs

Assistant Director Practice Improvement and Development

Birmingham Children's Trust
Up to £92,681 plus market supplement and relocation allowance (subject to terms and conditions)
We have developed an environment where learning, development and practice improvement are underpinning principles service wide. Birmingham, West Midlands
Recuriter: Birmingham Children's Trust

Social Worker (Safeguarding Adults Team)

Sandwell Metropolitan Borough Council
£29,636 - £33,799 per annum
The safeguarding team have an excellent opportunity for an experienced qualified Social Worker who... Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Occupational Therapist (Short Breaks- Residential and Community)

City of York Council
£30,500 to £34,797 per annum
Looking to recruit an Occupational Therapist who is able to meet the needs of children and young people with... York, North Yorkshire
Recuriter: City of York Council

Social Worker - SGO & Connected Person Assessment Team

Essex County Council
Negotiable
Special Guardianship Order (SGO) & Connected Person Assessment Team The SGO and Connected Person's Assessment Team first started in April 2019 and due England, Essex, Chelmsford
Recuriter: Essex County Council

Programme Support Officer

Royal Borough of Greenwich
£29.766 - £30.711
This role is a programme support officer which will assist the delivery of vital monitoring, control and governance work to... Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue