The Local Government and Social Care Ombudsman has called for private care providers to be required to tell people about its service.
The number of complaints about privately funded and arranged care dropped in 2023-24 by 15%, according to the Ombudsman’s Annual Review of Adult Social Care Complaints.
Ombudsman Ms Amerdeep Somal said this number was far lower than it would expect given the sector’s proportion of the care market.
Over the past year, the Ombudsman received 2,982 complaints about adult care, with just 333 of those being from people who fund their own care.
Ms Somal is calling for signposting to its services to be made mandatory at the end of every provider’s complaint process.
