William Eichler 25 September 2024

Ombudsman calls for mandatory complaints signposting

Ombudsman calls for mandatory complaints signposting image
Image: VRVIRUS / Shutterstock.com

The Local Government and Social Care Ombudsman has called for private care providers to be required to tell people about its service.

The number of complaints about privately funded and arranged care dropped in 2023-24 by 15%, according to the Ombudsman’s Annual Review of Adult Social Care Complaints.

Ombudsman Ms Amerdeep Somal said this number was far lower than it would expect given the sector’s proportion of the care market.

Over the past year, the Ombudsman received 2,982 complaints about adult care, with just 333 of those being from people who fund their own care.

Ms Somal is calling for signposting to its services to be made mandatory at the end of every provider’s complaint process.

SIGN UP
For your free daily news bulletin
Highways jobs

Chief Executive

Ebbsfleet Development Corporation
up to £165,000
Ebbsfleet is one of the UK’s most ambitious regeneration projects, a 21st-century Garden City Ebbsfleet, Kent
Recuriter: Ebbsfleet Development Corporation

Virtual School Inclusion Support Officer

Essex County Council
£32768.0000 - £38550.0000 per annum
Virtual School Inclusion Support OfficerPermanent, Term Time£32,768 to £38,550 per annum (full time equivalent)Location
Recuriter: Essex County Council

Senior Business Development Officer

Essex County Council
£36341.0000 - £42754.0000 per annum
Senior Business Development Officer - Integrated Passenger Transport UnitFixed Term, Full Time£36,341 to £42,754 per annumLocation
Recuriter: Essex County Council

Adults Social Worker - Neighbourhood Team

Essex County Council
£37185 - £50081 per annum + Flexible Working, Hybrid Working
Interview dates
Recuriter: Essex County Council

Investment Marketing and Web Officer CDC

City Of Doncaster Council
Grade 8, £33,708 - £37,399
The postholder should be experienced in planning social media activity, refreshing web content and analysing their impact. Doncaster, South Yorkshire
Recuriter: City Of Doncaster Council
Linkedin Banner