William Eichler 25 September 2024

Ombudsman calls for mandatory complaints signposting

Ombudsman calls for mandatory complaints signposting image
Image: VRVIRUS / Shutterstock.com

The Local Government and Social Care Ombudsman has called for private care providers to be required to tell people about its service.

The number of complaints about privately funded and arranged care dropped in 2023-24 by 15%, according to the Ombudsman’s Annual Review of Adult Social Care Complaints.

Ombudsman Ms Amerdeep Somal said this number was far lower than it would expect given the sector’s proportion of the care market.

Over the past year, the Ombudsman received 2,982 complaints about adult care, with just 333 of those being from people who fund their own care.

Ms Somal is calling for signposting to its services to be made mandatory at the end of every provider’s complaint process.

SIGN UP
For your free daily news bulletin
Highways jobs

Head of Democratic Services, Elections & Monitoring Officer

Harborough District Council
Grade 12 £67,236 – £71,223 plus £3000pa Statutory Officer Allowance
We are looking for an accomplished and proactive leader for our vacant post of Head of Democratic Services & Elections Market Harborough, Leicestershire
Recuriter: Harborough District Council

Director of Children’s Services (DCS)

Swindon Borough Council
£129,000
Be the DCS you always wanted to be. Swindon, Wiltshire
Recuriter: Swindon Borough Council

Childcare Advocate - Joint Legal Team

Reading Borough Council
£56,730 to £63,472 Per year
The Legal Team at Reading is highly regarded and this role will support our shared service clients at the Joint Legal Team (JLT). Reading, Berkshire
Recuriter: Reading Borough Council

Head of Facilities Management

Redbridge London Borough Council
£89,037 - £92,538
We need leaders to take us on the journey. Redbridge, London (Greater)
Recuriter: Redbridge London Borough Council

Solicitor/Senior Solicitor

City of Wolverhampton Council
£50,788 - £54,971
There has never been a better time to join the multi-award-winning Legal Services Team Wolverhampton, West Midlands
Recuriter: City of Wolverhampton Council
Linkedin Banner