Laura Sharman 26 June 2020

Ombudsman will re-open for complaints about councils from next week

The ombudsman that investigates problems with local authorities will resume accepting new complaints from next week.

The pandemic had forced the Local Government and Social Care Ombudsman to stop taking new complaints or investigating cases that required input from councils or care providers.

Michael King, Local Government and Social Care Ombudsman, said: 'When we paused our casework in March, it was always a temporary measure in response to a national crisis. We knew it came at a cost to people who rely on us to hold councils and care providers to account who have had their statutory right temporarily denied.

’The time is now right for our full service to resume – not because the pandemic is over, but because that initial ‘fire-fighting’ crisis has abated. With this in mind, we will be re-opening to new complaints from Monday 29th June, and restarting those complaints we have previously been unable to pursue.’

It has created a specialist unit to deal with coronavirus complaints but stressed it would try not to ‘attack local authorities for any shortcomings’ during the crisis.

Ombudsman Michael King told The MJ he had the power to expand individual investigations to look at broader thematic and systemic issues, including shortages in personal protective equipment and why hospital patients may have been moved to care homes without testing them for coronavirus first.

SIGN UP
For your free daily news bulletin
Highways jobs

Support Worker - Thera Trust

Essex County Council
Up to £20000 per annum
Support Worker - Thera TrustPermanent, Full and Part Time £9.50 per hourLocation
Recuriter: Essex County Council

Support Worker - Achieve Together - Lancaster Gardens

Essex County Council
Up to £9.50 per hour
Essex County Council (ECC) are delighted to be supporting Achieve Together to recruit Support Workers for their supported living service, Lancaster Ga England, Essex, Clacton-On-Sea
Recuriter: Essex County Council

Waking Nights Support Worker - Achieve Together - Holland Road

Essex County Council
Up to £19760 per annum
Essex County Council (ECC) are delighted to be supporting Achieve Together to recruit Support Workers for their supported living service, Holland Road England, Essex, Clacton-On-Sea
Recuriter: Essex County Council

Enablement Support Worker

City of Bradford MDC
£18,887 - £19,264
People who are driven, energetic, enthusiastic, motivated, and are committed to delivering good quality person centred care. Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Home Carer - Fambridge Care LTD

Essex County Council
Up to £20000 per annum
Home Carer - Fambridge Care LTDPermanent, Full Time and Part Time £9.50 to £9.70 per hourLocation
Recuriter: Essex County Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.