Laura Sharman 10 February 2022

Councils urged to improve record-keeping of private housing complaints

Councils urged to improve record-keeping of private housing complaints image
Image: KomootP / Shutterstock.com

Councils have been urged to properly record complaints about the private rented sector after campaigners found over half are failing to accurately do so.

Research by the National Residential Landlords Association (NRLA) found 56% of local authorities in England do not accurately record the number of complaints they receive concerning private rented sector housing.

This percentage increases to 61% for councils that have selective licensing schemes, the research revealed.

It also found many councils fail to register any inspections conducted under the Housing, Health and Safety Rating System, with just 98,858 inspections carried out between 2018 and 2021.

Chris Norris, director of policy & campaigns at the NRLA, said: 'These figures show that there is a long way to go before councils deal effectively with the rogue landlords who bring the sector into disrepute.

'Until councils adopt a more effective approach towards recordkeeping, it will be impossible for them to take the steps necessary to enforce regulations.'

The research also found that local authorities that did accurately record these complaints dealt with an average of 274 complaints per year.

SIGN UP
For your free daily news bulletin
Highways jobs

Road Worker

City of Bradford MDC
Band 6 £20,043 - £22,129 pa
Bradford Metropolitan District Council is looking for two Road Workers to join the Highway Delivery Unit. Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Senior Practitioner - Family Support and Protection

Essex County Council
£41552 - £50290 per annum + + Free Parking & Local Gov Package
Closing Date
Recuriter: Essex County Council

Senior Planning Enforcement Officer

Greater Cambridge Shared Planning
Grade 5, £30,737 - £35,747 per annum
An exciting opportunity has arisen within the Greater Cambridge Planning Enforcement Team Cambourne/Cambridge/Hybrid
Recuriter: Greater Cambridge Shared Planning

Assistant Engineer / Engineer

City of Bradford MDC
£24,920 - £34,373 pa
This is an opportunity to join the highway maintenance team Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Technician - Maintenance Programmes (3 Posts)

Derbyshire County Council
£23,657 - £25,568 per annum - Plus market leading package (see below)
This is an exciting time to join our in-house Highways Service Hybrid
Recuriter: Derbyshire County Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.