William Eichler 08 February 2024

New complaint handling codes launched

New closely aligned codes aimed at making good complaint handling easier for local authorities have been launched.

The Complaint Handling Codes, launched by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS), is an update of the existing Housing Ombudsman Code and the LGSCO’s Good Practice Guidance.

The LGSCO and HOS consultation on a single Code last November saw more than 150 councils, 250 landlords and 360 members of the public respond.

In recognition of the different legal powers the organisations hold, they have produced two closely aligned Codes for complaint handling – one for council services outside of housing and one for landlords and housing authorities.

The launch of the code marks the fiftieth anniversary of the start of the Local Government Act 1974, which created a commission to investigate administrative actions of local authorities.

#Housing #Complaints #Renting

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Director of Social Work and Social Care

£100,731 to £104,625

You will join a values-driven senior leadership team, providing visible and responsive leadership. Manchester

Recuriter: Trafford Council

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£130,095 per annum, negotiable based on experience.

The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two London (Greater)

Recuriter: Housing Ombudsman Service