William Eichler 08 February 2024

New complaint handling codes launched

New complaint handling codes launched  image
Image: Panchenko Vladimir / Shutterstock.com.

New closely aligned codes aimed at making good complaint handling easier for local authorities have been launched.

The Complaint Handling Codes, launched by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS), is an update of the existing Housing Ombudsman Code and the LGSCO’s Good Practice Guidance.

The LGSCO and HOS consultation on a single Code last November saw more than 150 councils, 250 landlords and 360 members of the public respond.

In recognition of the different legal powers the organisations hold, they have produced two closely aligned Codes for complaint handling – one for council services outside of housing and one for landlords and housing authorities.

The launch of the code marks the fiftieth anniversary of the start of the Local Government Act 1974, which created a commission to investigate administrative actions of local authorities.

Making payment processes smarter  image

Making payment processes smarter

It can be challenging to find the right software to streamline payment processes. Lewis McKenna-Crisp argues SmarterPay has the ideal solution for councils.
SIGN UP
For your free daily news bulletin
Highways jobs

Director of Public Health

Royal Borough of Greenwich
Up to £131,210
The Public Health department is at the heart of the council’s business. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Head of Regeneration and Growth

Plymouth City Council
£68,387 - £74,411 (MFS and relocation available, pay award pending)
This is a unique opportunity to lead our award-winning development team and directly deliver hundreds of millions of pounds of projects. Plymouth, Devon
Recuriter: Plymouth City Council

Director of Adult Social Care

Wiltshire Council
£119,390 - £127,137
Join us as the Director of Adult Social Care and make a real difference to people’s lives. Wiltshire
Recuriter: Wiltshire Council

Assistant Director Planning, Performance & Engagement

East Sussex County Council
up to £97,700
With strong local communities, unspoilt countryside and vibrant coastal towns, East Sussex offers an exceptional quality of life to many. East Sussex
Recuriter: East Sussex County Council

Director of Finance & Commerce

Lancashire County Council
Up to £114,339
You will play a critical role in driving the organisation through complex change and innovation. Lancashire
Recuriter: Lancashire County Council
Linkedin Banner