A special investigation into Lewisham Council has exposed widespread failings in how the authority manages housing repairs, complaints, and property conditions.
The probe by the Housing Ombudsman found serious issues in 92% of cases reviewed, including poor communication, weak contractor oversight, and major delays tackling hazards such as damp and mould. One family endured months of leaks and health risks despite repeated warnings.
Nearly a quarter of Lewisham’s homes fell below the Decent Homes Standard as of September 2024—more than double London’s average. The council has since surveyed most of its stock and introduced reforms to improve repairs, data systems, and resident engagement.
Housing Ombudsman Richard Blakeway said: ‘The landlord is on a long road towards improvement. Its leadership realises the areas it needs to focus on and spoke openly about them.’
A spokesperson for Lewisham Council commented: ‘We acknowledge the significant impact that failures in our housing services have had on residents, particularly those affected by delays, poor communication and unresolved repairs.
‘The cases highlighted in the Ombudsman’s report are a crucial reminder of the importance of getting the basics right – safe, decent homes and respectful, timely service.’
