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The Redditch councillor who set up David Cameron’s official Facebook page has designed his own chatbot service to help local people communicate with the council.
Local councils in Wales have been accused of being 'secretive' and anti-democratic after research revealed not all provide electronic access to minutes and meetings.
Nearly four million older people are being denied access to key benefits because they do not use computers, according to campaigners.
Local authority websites have shown ‘progress’ in the presentation of information and services on mobile devices about children's services, ICT body reveals.
Although three-quarters of councils now charge for garden waste collections, less than half of council websites provide a good or very good service for this task, a new survey has revealed.
Nichola Glover-Edge explains why Cheshire East Council is being held up as best practice for providing social care information online.
Bryn Anderson explains why all council websites and apps must meet minimum accessibility standards from this September.
Councils have been subject to over 98 million cyber-attacks in the past five years, a new investigation has revealed today.
Manchester City, Camden and Croydon council websites were among 5,000 sites ‘maliciously’ hacked over the weekend.
Council parking services do a ‘poor job’ when it comes to the provision of online information for drivers with disabilities, ICT body warns.