William Eichler 06 June 2017

Digital experts name top UK council websites

Thirty six local authorities have been identified as having the UK’s top council websites after performance surveys carried out from a customer perspective.

These councils, which run 9% of the UK’s 416 local authority websites, were given 4* rating by Socitm’s Better Connected research programme on a range of issues.

They were tested on four service-based tasks, e.g. ‘apply for a resident's parking permit’, ‘request care assessment for elderly relative’, and ‘find out about housing’.

They were also tested on the quality of experience when sites were accessed from a mobile phone, and the quality and functionality of the sites’ navigation, search and A-Z facilities.

The accessibility of sites to people with disabilities, including those using assistive technologies, was also assessed.

The four star list includes councils from across the UK as well as the very large (council councils), the very small (shire districts) and urban (London and metropolitan districts) and rural-based councils.

The proportion of 3 and 4 star sites has risen by 11% since 2015-16.

Although individual tests were different this year, Socitm, the society for IT practitioners in the public sector, reported that overall they were comparable and in some cases harder.

SIGN UP
For your free daily news bulletin
Highways jobs

Housing Assurance Service Manager

Kirklees Metropolitan Council
£55,675 - £56,649
We’re building a brand-new assurance team in our Homes & Neighbourhoods service Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Trainee Public Health Practitioner

Kirklees Metropolitan Council
£24,404 - £24,790
Working within the Kirklees Public Health Improvement team Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Climate Change Officer

Kirklees Metropolitan Council
£40,476 - £42,708
Are you a passionate and enthusiastic Climate Change Officer Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Transition Home Manager

Durham County Council
Grade 13 £45,718 - £49,764 (Pay Award Pending)
Could you support young people to realise their individual potential and prepare them for their journey towards independence. NOT JUST A PLACE OF WOR Durham
Recuriter: Durham County Council

SEND and Inclusion Senior Specialist Support Worker (Communication and Interaction Team)

Durham County Council
Grade 8 £31,586 - £35,235 (Pay Award Pending)
We are recruiting a SEND & Inclusion Senior Specialist Support Worker to join our Specialist SEND & Inclusion Team. We would be particularly intereste Spennymoor
Recuriter: Durham County Council
Linkedin Banner