William Eichler 06 June 2017

Digital experts name top UK council websites

Digital experts name top UK council websites image

Thirty six local authorities have been identified as having the UK’s top council websites after performance surveys carried out from a customer perspective.

These councils, which run 9% of the UK’s 416 local authority websites, were given 4* rating by Socitm’s Better Connected research programme on a range of issues.

They were tested on four service-based tasks, e.g. ‘apply for a resident's parking permit’, ‘request care assessment for elderly relative’, and ‘find out about housing’.

They were also tested on the quality of experience when sites were accessed from a mobile phone, and the quality and functionality of the sites’ navigation, search and A-Z facilities.

The accessibility of sites to people with disabilities, including those using assistive technologies, was also assessed.

The four star list includes councils from across the UK as well as the very large (council councils), the very small (shire districts) and urban (London and metropolitan districts) and rural-based councils.

The proportion of 3 and 4 star sites has risen by 11% since 2015-16.

Although individual tests were different this year, Socitm, the society for IT practitioners in the public sector, reported that overall they were comparable and in some cases harder.

Sutton Councils IoT pilot project image

Sutton Council's IoT pilot project

David Grasty, head of digital strategy & portfolio for Kingston and Sutton Councils, outlines how in-home sensors have improved the safety of vulnerable residents living in social housing.
For your free daily news bulletin
Highways jobs

Director of Children's Safeguarding and Care 

Gloucestershire County Council
Up to £116,391, plus relocation support
We are looking to fill this vital role at a very important time for us.  Our children’s services team is on an important journey of... Gloucestershire
Recuriter: Gloucestershire County Council

Corporate Director

Ceredigion County Council
£97,294 - £104,086
We are looking to recruit an ambitious and truly transformational leader to support the delivery of modernised and sustainable services to... Penmorfa, Porthmadog
Recuriter: Ceredigion County Council

Street Works Co-ordinator

Lincolnshire County Council
£21,153 - £23,791
Do you want to make a difference to how Street Works are managed within Lincolnshire? Lincolnshire
Recuriter: Lincolnshire County Council

Community Co-ordinator (Health inequalities)

Brent Council
£32,418 - £34,209 p.a. inc.
The successful candidate will have evidenced experience of working in a community environment. Brent, London (Greater)
Recuriter: Brent Council

Homelessness Prevention and Relief Officer

Brent Council
£32,418 - £34,209 p.a. inc. (pro-rata)
You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with... Brent, London (Greater)
Recuriter: Brent Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue