William Eichler 06 June 2017

Digital experts name top UK council websites

Thirty six local authorities have been identified as having the UK’s top council websites after performance surveys carried out from a customer perspective.

These councils, which run 9% of the UK’s 416 local authority websites, were given 4* rating by Socitm’s Better Connected research programme on a range of issues.

They were tested on four service-based tasks, e.g. ‘apply for a resident's parking permit’, ‘request care assessment for elderly relative’, and ‘find out about housing’.

They were also tested on the quality of experience when sites were accessed from a mobile phone, and the quality and functionality of the sites’ navigation, search and A-Z facilities.

The accessibility of sites to people with disabilities, including those using assistive technologies, was also assessed.

The four star list includes councils from across the UK as well as the very large (council councils), the very small (shire districts) and urban (London and metropolitan districts) and rural-based councils.

The proportion of 3 and 4 star sites has risen by 11% since 2015-16.

Although individual tests were different this year, Socitm, the society for IT practitioners in the public sector, reported that overall they were comparable and in some cases harder.

SIGN UP
For your free daily news bulletin
Highways jobs

Tea Time Club Assistant

Durham County Council
£24,027 pro-rata
Tea Time Club Assistant  Grade 1 £24,027 pro-rata Permanent 10 hours per week Required from September 2025 Would you like to work with a group of won Durham
Recuriter: Durham County Council

Licensing Assistant

Durham County Council
£26,403 £28,598
The Community Protection Service is looking for 2 Licensing Assistants to join the Business Compliance Team    1 x Temporary for 1 year 1 x Temporary Durham
Recuriter: Durham County Council

Lunchtime Supervisor

Durham County Council
£24,027 pro rata
Lunchtime Supervisor  Required from 1st September 2025 Grade 1    £24,027 pro rata Permanent We are seeking to appoint a Lunchtime Supervisor to join Durham
Recuriter: Durham County Council

Child Protection Chair (Registered Social Worker)

North East Lincolnshire Council
Up to £48,710 dependent upon experience
We are seeking an Child Protection Chair who is a registered qualified and experienced Social Worker. North East Lincolnshire
Recuriter: North East Lincolnshire Council

Organisation and Service Designer

North East Lincolnshire Council
NJC34 £43,693
If you’re someone who can blend creative storytelling to inspire customers, staff and leaders North East Lincolnshire
Recuriter: North East Lincolnshire Council
Linkedin Banner