William Eichler 27 November 2015

70% of councils provide good parking service online

70% of councils provide good parking service online image

70% of councils provide a good or very good parking service online, according to a new Socitm survey.

The first of Socitm’s new Better Connected surveys reveals that the majority of councils tested handle the task ‘pay parking fine’ well, with nearly 70% achieving three or four stars on a scale of one to four.

This is similar to the 72% that achieved the Better Connected ‘standard’ (equivalent to three or four stars), when the task was last tested in 2013.

The task is, however, more difficult this year because there is now an ‘essential question’ that must be answered correctly before a service can get 3 or 4 stars, and the survey also marks down any services that offer information that is clearly not up to date.

According to Socitm, councils that scored lower marks in this task tended to be weak in just one or two key areas; failing, for example, to match terminology on the physical parking ticket with that on the payment form, or making it difficult to navigate to information about discounts and appeals.

Congratulating those councils who were successful in the parking service survey, Martin Ferguson, Socitm’s director of policy and research, said: ‘The service provided by the best performers is really excellent. By making Better Connected results and commentary more accessible through our new publishing platform we are enabling the sharing of digital expertise that is so vital for the sector.'

For your free daily news bulletin
Highways jobs

Senior Accountant x2

Islington London Borough Council
£39,462 - £45,594 per annum
There are two roles currently being advertised, one working with our Resources finance team, and one with our Housing and Public Health finance team. Islington, London (Greater)
Recuriter: Islington London Borough Council

Programme Director – Fisheries

Falkland Islands Government
£50,771 up to £56,292
The Programme Director – Fisheries will support the Director of Natural Resources Falkland Islands (FK)
Recuriter: Falkland Islands Government

Principal Engineer/Team Leader Street Works

Bath & North East Somerset Council
£39,880 - £42,821 pa
The Council’s Street Works Team is responsible for managing all aspects of road works and events that take place on our highway network. Keynsham, Bristol
Recuriter: Bath & North East Somerset Council

Social Worker / Advanced Practitioner – Children & Families Service

North Yorkshire County Council
£30,451 - £39,880 per annum pro rata + relocation support
North Yorkshire County Council have a national reputation for excellence. Skipton, North Yorkshire
Recuriter: North Yorkshire County Council

Senior Technician - Asset Management - Highways & Flood Risk

West Berkshire Council
£23,541 to £29,577 per annum (Grade G)
We are currently looking to recruit to two exciting opportunities who will join us and play a role in improving West Berkshire’s highways. Newbury, Berkshire
Recuriter: West Berkshire Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue