Mark Whitehead 23 May 2018

Charity warns councils are depriving four million older people of benefits

Charity warns councils are depriving four million older people of benefits image

Nearly four million older people are being denied access to key benefits because they do not use computers, according to campaigners.

Age UK says a 'mystery shopper' survey found more than four in ten councils said housing benefit and council tax reduction could only be claimed online.

The charity's report, Everything is Online Nowadays, says most councils 'pushed people towards claiming via the internet, even when it was clear they were not themselves computer users'.

The survey found one in seven councils would only accept online claims and did not offer a face-to-face service to help people who had never used the internet.

Age UK says councils should ensure that everyone can access their services and offer offline options so that people who are not online can still claim vital benefits.

Caroline Abrahams of Age UK said: 'It is totally unacceptable that millions of older people who are not online are effectively being screened out of accessing benefits to which they are legally entitled, and often badly need, because they cannot use the online application methods that are increasingly the default.

'Age UK is fully aware of the intense financial pressures on councils, but this can be no excuse for working in ways that risk depriving older people of their due.'

SIGN UP
For your free daily news bulletin
Highways jobs

Mayoralty & Business Manager

London Borough of Richmond upon Thames and London Borough of Wandsworth
£41,292 - £50,034
The Mayoralty & Business Manager will be responsible for maintaining the reputation of both Mayoralties and promoting a positive image of... London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Joint Assistant Director - Communities and Wellbeing

Babergh & Mid Suffolk
£75,000
Babergh and Mid Suffolk District Councils are at the forefront of joint working and are a progressive award-winning partnership Ipswich, Suffolk
Recuriter: Babergh & Mid Suffolk

Customer Services Assistant - Annualised Hours

Essex County Council
£18029 - £19329 per annum
Customer Services Assistant - Annualised HoursPermanent, Part Timeup to £19,329 per annum pro rataLocation
Recuriter: Essex County Council

Customer Services Assistant - Annualised Hours

Essex County Council
£18039 - £19329 per annum
Customer Services Assistant - Annualised HoursPermanent, Part Timeup to £19,329 per annum pro rataLocation
Recuriter: Essex County Council

Practice Supervisor - Children & Families Service - Northallerton

North Yorkshire County Council
£39,880 - £43,857 per annum pro rata + relocation support
An exciting position has arisen for an enthusiastic, well-motivated Practice Supervisor to join the Northallerton team. White Rose House, Northallerton. We very much promote flexible working with the ability to work remotely from a variety of bases as well as from home, whatever makes sense and is suitable to provide the best service.
Recuriter: North Yorkshire County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue