William Eichler 06 January 2016

Half of the UK’s counties enable older persons' bus pass applications online, survey finds

Half of the UK’s counties enable older persons bus pass applications online, survey finds image

Half of the UK’s counties now enable older persons' bus pass applications online, according to a survey carried out by Better Connected.

Better Connected surveys, organised by Socitm, assess council websites by carrying out 12 tasks, one of which, this time, was ‘Apply for older person’s bus pass’.

The survey found that 48% of councils provide a good or very good online service, with 30% achieving four stars for the task, 19% three stars, 33% two stars and 19% one star.

The top performing councils were Northamptonshire, Oxfordshire and Surrey.

Two years ago, only 30% of counties offered a complete online bus pass application, compared with 52% today.

Tasks are assessed through a questionnaire that tests whether they are easy to find, whether essential information is available, and whether there is a coherent customer journey from search engine or home page through to completion.

Each council is then awarded a certain amount of stars according to how well they do against the above criteria.

There is also an ‘essential question’ within each question set that must be satisfied before a task can achieve 3 or 4 stars.

Sites that do not perform well on this task, according to Socitm, tend to fail on details of presentation and navigation.

For example, reviewers noted that the term ‘concessionary travel’ was often used to describe the service when ‘bus pass’ is what most people will be looking for.

Cyber crisis management image

Cyber crisis management

Richard Stephenson outlines cybersecurity issues to be aware of during the pandemic and how to minimize risk.
SIGN UP
For your free daily news bulletin
Highways jobs

Deputy Chief Executive & s.151 Officer

Wychavon District Council
package to £90k
This is an exceptional career development opportunity, and the perfect role for a talented public service leader with ambition. Worcestershire
Recuriter: Wychavon District Council

Senior Practitioner - Family Support & Protection

Essex County Council
Up to £237 per day + Umbrella
Managing a defined caseload, the social worker is responsible for working effectively with children, young people and families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Family Support & Protection

Essex County Council
Up to £207 per day + Umbrella
Managing a defined caseload, the Social Worker is responsible for working effectively with children, young people & families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Assessment & Intervention Team

Essex County Council
Up to £207 per day + Umbrella
Managing a defined caseload, the Social Worker is responsible for working effectively with children, young people & families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Assessment & Intervention Team

Essex County Council
Up to £207 per day + Umbrella
Family Operations delivers direct provision of services relating to vulnerable children, young people and complex families. England, Essex, Harlow
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue