Dan Peters 15 April 2014

Councillors blamed for slow move online

A lack of support from councillors is hindering local authorities’ moves to deliver services online, a new survey has found.

More than three-quarters of respondents from across 49 local authorities blamed councillors for slow progress in their channel shift programmes.

Two-thirds of respondents said councillors were concerned that going digital excluded residents.

A spokesman for Kana, which provides customer service platforms to local government and carried out the survey, said: ‘Public sector organisations provide digital access to services as a way of not only giving their customers what they want but also reducing their own cost of service delivery.

‘But while every public sector organisation has implemented some form of channel shift strategy, most would say they have not met their intended economic outcomes.

‘This research by Kana reveals the real barriers to success.’

SIGN UP
For your free daily news bulletin
Highways jobs

Highly Specialist Clinical Psychologist

Oxfordshire County Council
£62215 - £72293
How about joining The Clinical Team at Oxfordshire County Council in our new Community Family Clinic initiative? Oxford
Recuriter: Oxfordshire County Council

Traffic Management Officer - WMF2114e

Westmorland and Furness Council
£37,035 - £37,938
Are you an experienced and motivated professional looking to take the next step in your traffic management career? Cumbria / Various
Recuriter: Westmorland and Furness Council

Peripatetic Support Assistant

Wakefield Council
£16,415.00 - £16,675.23 Grade 4, 24.5 hours, Permanent
Are you caring, compassionate, and friendly? Wakefield, West Yorkshire
Recuriter: Wakefield Council

Peripatetic Support Assistant

Wakefield Council
£14,070.00 - £14,293.05 Grade 4, 21 hours, Permanent
Are you caring, compassionate, and friendly? Wakefield, West Yorkshire
Recuriter: Wakefield Council

Recruitment Support Officer

Durham County Council
£25,584 to £27,711 p.a. (Grade 5) pay award pending
We are looking for a Recruitment Support Officer to join our team on a temporary basis until 31 March 2026. In this role, you will provide a comprehe Spennymoor
Recuriter: Durham County Council
Linkedin Banner