Dan Peters 15 April 2014

Councillors blamed for slow move online

A lack of support from councillors is hindering local authorities’ moves to deliver services online, a new survey has found.

More than three-quarters of respondents from across 49 local authorities blamed councillors for slow progress in their channel shift programmes.

Two-thirds of respondents said councillors were concerned that going digital excluded residents.

A spokesman for Kana, which provides customer service platforms to local government and carried out the survey, said: ‘Public sector organisations provide digital access to services as a way of not only giving their customers what they want but also reducing their own cost of service delivery.

‘But while every public sector organisation has implemented some form of channel shift strategy, most would say they have not met their intended economic outcomes.

‘This research by Kana reveals the real barriers to success.’

Making payment processes smarter  image

Making payment processes smarter

It can be challenging to find the right software to streamline payment processes. Lewis McKenna-Crisp argues SmarterPay has the ideal solution for councils.
SIGN UP
For your free daily news bulletin
Highways jobs

Director of Public Health

Royal Borough of Greenwich
Up to £131,210
The Public Health department is at the heart of the council’s business. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Head of Regeneration and Growth

Plymouth City Council
£68,387 - £74,411 (MFS and relocation available, pay award pending)
This is a unique opportunity to lead our award-winning development team and directly deliver hundreds of millions of pounds of projects. Plymouth, Devon
Recuriter: Plymouth City Council

Director of Adult Social Care

Wiltshire Council
£119,390 - £127,137
Join us as the Director of Adult Social Care and make a real difference to people’s lives. Wiltshire
Recuriter: Wiltshire Council

Assistant Director Planning, Performance & Engagement

East Sussex County Council
up to £97,700
With strong local communities, unspoilt countryside and vibrant coastal towns, East Sussex offers an exceptional quality of life to many. East Sussex
Recuriter: East Sussex County Council

Director of Finance & Commerce

Lancashire County Council
Up to £114,339
You will play a critical role in driving the organisation through complex change and innovation. Lancashire
Recuriter: Lancashire County Council
Linkedin Banner