Sara Hawthorn 12 June 2014

Housing associations failing to understand existing technology, finds survey

Less than 20% of housing associations across the UK have a full understanding of their existing technology according to a new survey.

The survey, conducted by Kana Software, found that over half of executives, who manage a portfolio of more than 1.5m properties expected the majority of their services to remain offline with 82% not up to speed on their existing CRM systems.

The newly-released statistics conflict with the objectives of many housing associations, which identify that 93% of HAs would like a complete view of customers and 81% recognising that social media is a key driver to improve service delivery to tenants.

David Moody, head of worldwide product development at KANA software, said: ‘Many tenants in social housing will have limited or unreliable access to the Internet and housing providers are particularly sensitive to this group.

'At the same time, by moving appropriate services online and offering provisions for self-service, agents are freed up to provide additional face to face contact. This increased level of flexibility for tenants will in turn will improve the speed and quality of service for the digitally excluded.’

For your free daily news bulletin
Highways jobs

Interim Head of Fostering

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Fostering, the local authority was last inspected as “... London (Central), London (Greater)
Recuriter: Tile Hill

Interim Head of Children in Care and Care Leavers

Tile Hill
Negotiable day rate
We are working with a local authority client in London who is looking for an Interim Head of Children in Care and Care Leavers, the local authority... London (Central), London (Greater)
Recuriter: Tile Hill

Head of Regeneration and Economy

City of York Council
£59,593 - £68,094
York is a wonderful place to live and work and it is quite rightly famous across the globe. York, North Yorkshire / Hybrid
Recuriter: City of York Council

Clinical Lead, North Essex

Essex County Council
Clinical Lead, North EssexPermanent, Full TimeUp to £57,869 per annumLocation
Recuriter: Essex County Council

Assistant Director Legal,&Governance/Monitoring Officer

Rochdale BC
£70,340 - £81,589
The Assistant Director role has breadth of responsibility beyond legal services incorporating Constitutional and Democratic Services Rochdale, Greater Manchester
Recuriter: Rochdale BC

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.