William Eichler 29 January 2016

Council websites make it easy for you to find your local tips, survey learns

More than three quarters of county councils provide a good or very good service for people seeking information about their local tip, even when they are doing so from their mobile phone, Socitm has found.

According to the latest results from the IT organisation's Better Connected surveys, 78% of county councils tested scored four or three stars for 'find council tip opening times'.

The picture was less impressive when it came to reporting a missing bin to other council types. Only 41% of councils tested scored four or three stars on 'report missed bin'.

Both tasks were tested on mobile phones over the Christmas holidays.

Socitm argues that excellent digital services are needed to support council efforts to reduce landfill, particularly as there are financial incentives for them to do this.

Four of the five councils that got two stars or less for the 'find council tip opening times' task had not optimised their sites for mobile, with significant impact on the user experience.

Some of the other problems that led to councils performing badly were over-wordy content, jargon and broken links.

The sites that performed particularly well on the 'find council tip opening times' task were Warwickshire, Hampshire, Oxfordshire Kent and Nottinghamshire.

The sites that did well on 'missed bin' include Barnet, Cambridge City, Dover, Flintshire and Wolverhampton.

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