William Eichler 05 September 2018

Councillor designs ‘virtual’ Facebook councillor

Councillor designs ‘virtual’ Facebook councillor  image

The Redditch councillor who set up David Cameron’s official Facebook page has designed his own chatbot service to help local people communicate with the council.

Cllr Mike Rouse designed the chatbot to manage issues such as missed bin collections, contact details, fly-tipping, road closures and requests for tree cutting.

The service will send automated response messages to constituents via the Facebook Messenger service, which will make it easier for people to contact the council but it will also save on printing and distributing leaflets.

‘Millions of people use Facebook as a free platform for communicating with colleagues, friends and family, so why not elected representatives?’ said Cllr Rouse.

‘Often councils have no way of broadcasting information to residents, without incurring substantial costs in delivery of leaflets and literature.

‘Facebook Messenger is an easy-access social media service, allowing constituents to raise issues and get the answers they need to requests.’

The chatbot — or ‘virtual councillor’ — follows a similar proposal by Cardiff Council and will also be used to source feedback on council performance.

Highways jobs

Children's Services Social Worker - ASYE Programme

Royal Borough of Greenwich
£28,215 - £34,130
You’ll need to demonstrate an interest in working with children and their families, and show us that you can manage the... Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Head of Property and Facilities

Essex County Council
Up to £74K
This role is part of the Capital Investment and Delivery leadership team and has a key role to play in shaping and... Chelmsford, Essex
Recuriter: Essex County Council

Street Population Coordinator

Brent Council
£31,548 - £33,291 p.a. inc.
The ideal candidate will able to demonstrate substantial experience of face to face delivery of services to rough... Wembley, London (Greater)
Recuriter: Brent Council

Mortuary Support Assistant

Brent Council
£33,291 - £35,724 p.a. inc.
As a Human Tissue Authority licensed establishment we have strict legal guidance and procedures and... Wembley, London (Greater)
Recuriter: Brent Council

Accelerated Support Team Manager

Brent Council
£51,450 - £54,597 p.a. inc.
The post holder will be a qualified Social Worker with a proven track record and experience of managing a similar sized... Wembley, London (Greater)
Recuriter: Brent Council

Local Government News

Latest issue - Local Goverrnemnt News

The March issue of Local Government News explores alternative funding channels that are available to councils beyond the Public Works Loan Board, what hurdles merging councils face in coming together, and how local government is handling GDPR.

This issue also has a special highways and street lighting section exploring how councils can use lighting to embark on their smart city journey and using IoT technology to weather the storm.

Register for your free magazine