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A council leader has gone online to apologise to residents over chaos caused by a reorganisation of bin collections.
A councillor has been charged for posting allegedly ‘obscene’ and ‘menacing’ messages on social media.
Mark Whitehead explains why councils are right to use fake Facebook profiles to track down illegal activities.
The Redditch councillor who set up David Cameron’s official Facebook page has designed his own chatbot service to help local people communicate with the council.
Gateshead Council has been forced to hit back at a conspiracy theory which claims it is carrying out secret Government trials using its street lights.
From death threats to online harassment, just why are councillors subject to increasing levels of abuse? Neil Merrick investigates.
A former apprentice at Southwark Council has been fined after illegally sharing personal information about schoolchildren and their parents via Snapchat.
Neil Merrick explains how local authorities can get the most from social media and avoid potential pitfalls.
The mayor of Leeds has been forced to speak out after suffering a barrage of online abuse when hackers posted racist comments in her name.
An analysis over three months last year revealed 188,000 abusive tweets were sent to MPs, with Brexit marking a high point for online abuse.