Digital services

Partners come together to make sure nobody is left behind in the digital world


Cllr Glynis Phillips explains how councils and partners in Oxfordshire have been supporting significant parts of the population who’ve been left behind in the digital revolution.

New framework to support local government digitalisation launched


Council leaders have partnered with technology experts to launch a joint new framework for improving and supporting local government digitalisation programmes.

Javid announces £25m for social care digitisation


The social care sector is to benefit from a £25m investment aimed at increasing the rate that social care records are digitised.

New reporting system for housing repairs launched for council tenants


City of Lincoln Council has launched a new digital service to make it more convenient for tenants to report their housing repair needs.

First Welsh council joins digital Local Land Charges register


Swansea has become the first Welsh local authority to move its local land charges to a digital register.

The benefits of syncing with One Login


Could syncing with One Login be the key to delivering digital success for local government? Sascha Giese reports.

Javid tells care providers digital records ‘basic responsibility’


Digital records are a ‘basic responsibility’, health secretary Sajid Javid says as he announces 80% of care providers will have digital care records by 2024.

It’s time to digitally transform planning in the UK


Glen Ocskó explains why digitising the planning system would increase accessibility and transparency.

A further 28 projects share funding to modernise planning system


Over 30 councils have received funding to use digital technology to make the planning system more open and accessible.

Westminster council launches multiservice digital card


Residents in the London Borough of Westminster are to be offered a digital card to help them access a range of local authority services, the city council has announced.

'The citizen experience hub'


Gary Bennett explores how personalisation can change local government contact centres.

Getting to grips with HBAAI


Steven Rybaruk explains how intelligent case selection can lighten the load for councils.

Citizen expectations for local authority reporting services revealed


More transparency and fewer apps top requirements from citizens for local authority reporting services, new research from citizen-centred digital services provider SocietyWorks reveals.

Citizen expectations for local authority reporting services revealed


More transparency and fewer apps top requirements from citizens for local authority reporting services, new research from citizen-centred digital services provider SocietyWorks reveals.

Building a better user experience in local government starts with authentication


Harry Scott-Trimble explains how councils can improve, and in some cases remove, authentication processes to create a better user experience for all.

Majority of councils not taking ‘open approach’ to digital services


Over three-quarters of local authorities across the UK do not use standard Government technology components when designing their digital services, FOI finds.

What you want versus what you need: a guide to service design for councils


Coca Rivas, director of design at dxw, provides a guide to service design for councils.

Three councils to test simplified planning apps


Three councils have designed and are now testing two apps designed to speed up planning applications for housing extensions.

Public services to public communication


Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.

Navigating local government reorganisation - smoothing service integration


Steve White looks at how councils can best navigate the complex issues around local government reorganisation and IT.

Datagraphic: "Document automation the key to hybrid working"


According to leading UK provider of secure end-to-end document automation solutions, Datagraphic, payroll was one of operations that needed to adapt most quickly during the pandemic.

Falkirk first Scottish council to safeguard digital telecare


Falkirk Council has become the first local authority in Scotland to launch an end-to-end digital telecare service.

Commission calls on councils to improve digital services for social care


Not enough local authorities or care providers are using the available technology within social care to keep people safe at home, a new study finds.

Why councils should embrace electronic ID verification


Barley Laing argues that electronic ID verification is crucial as the pandemic drives digitalisation.

Research shows just over a tenth of councils have fully digitalised all citizen records


Only 11% of local authorities have fully digitalised all of their citizen records, new research has revealed.

Digital secretary announces £2.6m data sharing project


The Government today launched a National Data Strategy, which includes a new multi-million pound project to address barriers to data sharing.

Ministers urge councils to help ‘boost’ digital connectivity


Government ministers have today written to local authorities setting out how they can help boost gigabit broadband rollout and 5G mobile coverage.

Unlocking the opportunity to transform children and young people services


Hannah Saunders and Fiona Gold say now is the time to act and transform children and young people services.

Lesson learned: Digitalization efforts help prepare for the unexpected


Lindsay Pica-Alfano calls on local government to move forward with digitalization efforts.

Designing digital services for future citizens


Dave Mann argues that trust, transparency and usability will be key to creating good digital public services in a new world.

Council secures funding to tackle digital exclusion


Stockport Council has been awarded £50,000 to extend digital inclusion support to local residents.

Councils adopt AI solutions to save £195m


A national survey has revealed that local authorities expect to save over £195m in 2020 by introducing artificial intelligence (AI) technology techniques.

Councils to receive share of £4.5m to roll out digital social care projects


Sixteen organisations that provide adult social care services are to receive a share of £4.5m to enable them to roll out digital projects on a wider scale.

Scottish residents ‘excited’ about digitisation


Eight in 10 Scottish citizens believe their local councils should embrace a wider range of digital technologies, a poll has revealed.

Council-led digital projects get £500,000 boost


Seven council-led digital technology projects are set to receive grants of up to £100,000, according to the Government.

Hull aims to be ‘one of smartest cities in the world’ with new partnership


A new partnership between Hull CC and smart city operator Connexin is set to put Hull among ‘the world leaders in smart city technology’, council says.

Direct messaging service to save taxpayers £175m


The Government says its messaging service is set to save taxpayers an average of £35m a year over the next five years.

Councils ‘best placed’ to understand digital needs of local areas


The Local Government Association says councils have a central role to play in making sure people in rural areas have access to the fastest broadband services.

How to comply with the UK’s new public sector web accessibility laws


Ross Linnett, founder and CEO of Recite Me, looks at the UK’s new public sector web accessibility laws.

Greater Manchester to invest over £14m in ‘digital transformation'


Greater Manchester is set to see £14.3m invested into digital transformation which aims to allow the safe and secure sharing of health-related information.

Digital public services that deliver


Nick Pike explores the challenges facing chief digital officer in driving forward Local Digital Declarations.

Councils urged to apply for £7.5m digital innovation fund


The Government has invited local authorities to apply for funding to help explore how digital technology can boost frontline services.

Digital leadership and social value ecosystems


Philip Baulch explores the role of the digital leader in driving culture change.

A platform-first approach


Craig White, business development director at Arcus Global, looks at digital transformation across the local government sector.

Bringing efficiencies to the new Blue Badge digital service process


With the Department for Transport’s new Blue Badge digital process now live, Hannah Buckley talks through the council’s strategy and transformative approach in responding to the challenges and timeframes.

Councils given over £1m for chatbots


Local authorities will be given almost £1.3m to investigate how digital technology such as chatbots, artificial intelligence and websites can improve services.

Get set for a mobile workplace


Keiron Salt looks at the key digital possibilities and enablers for health and care starting with the potential of mobile computing and communication.

Matching digital ambitions to community outcomes


Scotland is working to an ambitious digital agenda in the public sector. To reach more sparsely populated areas with the same range and depth of services as urban areas, Scotland needs to make the most of its connections, and use them in smarter ways. Simon Haston reports.

Local councils urged to bid for EU wi-fi funding before Brexit


Town and city councils are being urged to bid for an EU grant to install public wi-fi before Brexit comes into effect.

Councils welcome open source library for digital services


Local authorities have welcomed a new open source library which will help them share digital services.

£1m social care digital fund announced


Councils who come up with innovative uses of digital technology in the delivery of adult social care will be able to apply for a share of a new £1m fund.

Attend the launch of a new digital platform for local government


Join Pythagoras for the launch of a new digital platform transforming citizen services within local government on Wednesday 18th April at The Shard in London.

Digital business models could save public sector £46bn, think tank argues


A reduction of duplicated administrative processes and adoption of digital business models could save the public sector billions per year, think tank claims.

NHS Digital awards £1.4m to tackle delayed transfers of care


NHS Digital have awarded £1.4m to projects that help ease the process of moving patients from hospitals to social care.

Delivering digital solutions


Delivering solutions for digital organisations, digital employees, and digital citizens, with embedded security.

Council to test how Amazon Echo can support older people


Hampshire County Council will become the first local authority to use new Amazon Echo technology to help older people live independently in their homes for longer.

Thinking digitally


Digital transformation can enable councils to run more smoothly - if everyone gets on board. William Eichler talks to Richard Godfrey, assistant director for digital at Peterborough, about ‘thinking digitally’.

Councils awarded £50,000 for digital approach to social care


Over a dozen local authorities have been selected to receive tens of thousands of pounds worth of funding for projects which use digital technology to transform social care.

Government announces £400m digital infrastructure fund


Whitehall has today announced the launch of a £400m digital infrastructure fund designed to ‘kick-start’ better broadband connections across the country.

Sector fury at Vodafone backtrack


Telecoms giant Vodafone has ‘annoyed’ councils by back-tracking on plans to unbundle its services while hiking prices at the same time, The MJ has learned.

Majority believe local gov services ‘not connected’


Over 80% of UK citizens currently think local government services are not connected, research reveals.

Front line staff ‘left behind’ on digital journey, report finds


A ‘digital knowledge deficit’ among front line staff is holding back the effectiveness of change programmes in local authorities, new research reveals.

Councils expected to save millions through adoption of digital self-service


A new digital transformation survey has found the main aim of local authorities over the next few years is to ensure the majority of council services are available through digital self-service.

Digital: Less talk more action


Phil Brunkard explains why taking bold decisions to drive the digital agenda does not need to be as scary as it sounds.

The danger of digital exclusion


Phil Brunkard reports from the recent 'Smart Essex' event, examining how services can move online without leaving anyone behind.

Does local government need chief digital officers?


Phil Brunkard explains why every local authority should create a chief digital officer-type role.

Winners of £4m tech funding to improve journeys are revealed


Nineteen councils will share £4m funding to deliver tech projects that cut congestion and improve parking in city centres.

Councils should secure digital services commitment when outsourcing


Local authorities should secure a digital services commitment when negotiating outsourcing arrangements, survey report says.

Councils awarded share of £25m disabilities fund


Over 50 local authorities have been awarded a share of a multi-million pound housing and technology fund for people with learning disabilities.

Driving digital transformation in children’s services


Mark Raeburn examines some of the challenges and opportunities local authorities are experiencing in delivering a successful channel shift.

Britain in ‘digital slow lane’, commission warns


Local authorities should work with network providers to ensure the deployment of 5G across the country, commission says.

Give people more to do less


How much effort is it costing the user to get the end result they want? Bob Quin argues this ques-tion is the key to successful online services.

ICT leaders should adopt ‘place as a platform’ approach says Socitm


Senior ICT managers should be planning their future strategies around ‘platforms’ and ‘places’, says Socitm.

Local government ‘worst’ sector for billing practices


Councils and energy companies rank lowest for their billing practices, new research reveals.

Whitehall’s USO should include social tariff, LGA says


The Government's broadband Universal Service Obligation (USO) should include a social tariff for those ‘most in need’, council chiefs say.

GOV.UK Verify selects 19 councils for pilot project


Nineteen local authorities have agreed to take part in a pilot scheme to explore how a secure ID assurance system can be integrated into online services.

Simplifying service delivery processes saves council £4m


Aylesbury Vale District Council transformed its approach to digital services and saved £4m by adopting the ‘simplify, standardise and share’ approach.

How Orlando Bloom, Emma Thompson and Simon Cowell affect your job


How many of your service users share a distaste for technology, asks Bob Quin.

Young people call for online voting for future elections


Over half of young people would be more likely to vote in future elections and referendums if they could do so via a phone, tablet or computer, according to new research.

Councils predict two-thirds of services to be online in next three years


Local government expects to deliver more than two-thirds of services online by 2019, a new survey has revealed.

Digital inclusion and beyond


William Eichler finds out why the introduction of Universal Credit inspired a housing association to help bridge the digital divide for residents

26 Scottish councils join forces on digital transformation


A consortium of twenty-six local authorities in Scotland are joining forces to improve council services using digital technology.

Let’s get digital say council bosses


Four leading local government groups have joined forces to call on council leaders to use digital technology to help transform services.

Look to the future


Dean Wanless examines how council data sharing is supporting innovative work on health and social care

Why skills will be key to digital transformation


James Norman explains why having the right resources is key to digital transformation in local government.

Council signs new deal with tech company


A council has partnered with Arcus Global in a move that updates its approach to digital government.

Simplify, standardise and share! Digital design principles for the future


William Eichler finds out if a more more standardised, digital approach could improve the delivery of local government services.

Council creates new app to help vulnerable children


A new app to help vulnerable children to talk about their experiences has been launched by West Sussex County Council.

Digital standard 'big step forward' for local government


The new Local Government Digital Service Standard has been hailed as a 'big step forward' for the way councils deliver digital services.

Town halls receive funding to develop digital solutions


Councils receive hundreds of thousands of pounds in funding to support digital transformation schemes aimed at improving local services.

Launch of Local Digital Coalition


A new coalition to help councils develop internet-based services has been launched.

A rethink on data protection is needed to keep council channel shift plans on track


With security incidents in local government becoming more frequent, Chris Brine-Howe, chief information security officer at arvato UK & Ireland, explains that authorities need to put the right data protection processes in place to keep online services secure and avoid substantial fines from forthcoming regulations.

Councils must reform information governance arrangements, says Socitm


Councils should review their information governance arrangements ahead of impending changes to data protection and online privacy laws, warns Socitm.

Peterborough's digital revolution


Andrew Lawson shines the spotlight on Peterborough City Council – a local government authority making the most of cloud technologies to improve efficiencies, while simultaneously improving front-line services to its citizens.

Digital by Default could save councils £14.7bn a year says report


Councils could save £14.7bn a year if they made use of new digital technologies such as apps and online platforms, according to a report published today.

Council secures £92m IT deal


The Scottish Borders Council has signed a £92m digital services contract with CGI, which includes setting up a Scottish ICT Delivery Centre of Excellence.

Council makes ‘significant savings’ with online services


Wolverhampton city council says it is on track to make £1.5m savings by 2018 by increasing the use of online services.

London boroughs form combined IT service


A third north London borough is to join two neighbours to form a new combined IT service.

New digital standard for council services set to be launched


A new set of standards designed to improve the quality of council services delivered digitally will be launched at the end of March.

Is your organisation ready for the digital revolution?


Why local government should be open to innovative systems and services.

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