Digital services

Councils ‘best placed’ to understand digital needs of local areas


The Local Government Association says councils have a central role to play in making sure people in rural areas have access to the fastest broadband services.

How to comply with the UK’s new public sector web accessibility laws


Ross Linnett, founder and CEO of Recite Me, looks at the UK’s new public sector web accessibility laws.

Greater Manchester to invest over £14m in ‘digital transformation'


Greater Manchester is set to see £14.3m invested into digital transformation which aims to allow the safe and secure sharing of health-related information.

Digital public services that deliver


Nick Pike explores the challenges facing chief digital officer in driving forward Local Digital Declarations.

Councils urged to apply for £7.5m digital innovation fund


The Government has invited local authorities to apply for funding to help explore how digital technology can boost frontline services.

Digital leadership and social value ecosystems


Philip Baulch explores the role of the digital leader in driving culture change.

A platform-first approach


Craig White, business development director at Arcus Global, looks at digital transformation across the local government sector.

Bringing efficiencies to the new Blue Badge digital service process


With the Department for Transport’s new Blue Badge digital process now live, Hannah Buckley talks through the council’s strategy and transformative approach in responding to the challenges and timeframes.

Councils given over £1m for chatbots


Local authorities will be given almost £1.3m to investigate how digital technology such as chatbots, artificial intelligence and websites can improve services.

Get set for a mobile workplace


Keiron Salt looks at the key digital possibilities and enablers for health and care starting with the potential of mobile computing and communication.

Matching digital ambitions to community outcomes


Scotland is working to an ambitious digital agenda in the public sector. To reach more sparsely populated areas with the same range and depth of services as urban areas, Scotland needs to make the most of its connections, and use them in smarter ways. Simon Haston reports.

Local councils urged to bid for EU wi-fi funding before Brexit


Town and city councils are being urged to bid for an EU grant to install public wi-fi before Brexit comes into effect.

Councils welcome open source library for digital services


Local authorities have welcomed a new open source library which will help them share digital services.

£1m social care digital fund announced


Councils who come up with innovative uses of digital technology in the delivery of adult social care will be able to apply for a share of a new £1m fund.

Attend the launch of a new digital platform for local government


Join Pythagoras for the launch of a new digital platform transforming citizen services within local government on Wednesday 18th April at The Shard in London.

Digital business models could save public sector £46bn, think tank argues


A reduction of duplicated administrative processes and adoption of digital business models could save the public sector billions per year, think tank claims.

NHS Digital awards £1.4m to tackle delayed transfers of care


NHS Digital have awarded £1.4m to projects that help ease the process of moving patients from hospitals to social care.

Delivering digital solutions


Delivering solutions for digital organisations, digital employees, and digital citizens, with embedded security.

Council to test how Amazon Echo can support older people


Hampshire County Council will become the first local authority to use new Amazon Echo technology to help older people live independently in their homes for longer.

Thinking digitally


Digital transformation can enable councils to run more smoothly - if everyone gets on board. William Eichler talks to Richard Godfrey, assistant director for digital at Peterborough, about ‘thinking digitally’.

Councils awarded £50,000 for digital approach to social care


Over a dozen local authorities have been selected to receive tens of thousands of pounds worth of funding for projects which use digital technology to transform social care.

Government announces £400m digital infrastructure fund


Whitehall has today announced the launch of a £400m digital infrastructure fund designed to ‘kick-start’ better broadband connections across the country.

Sector fury at Vodafone backtrack


Telecoms giant Vodafone has ‘annoyed’ councils by back-tracking on plans to unbundle its services while hiking prices at the same time, The MJ has learned.

Majority believe local gov services ‘not connected’


Over 80% of UK citizens currently think local government services are not connected, research reveals.

Front line staff ‘left behind’ on digital journey, report finds


A ‘digital knowledge deficit’ among front line staff is holding back the effectiveness of change programmes in local authorities, new research reveals.

Councils expected to save millions through adoption of digital self-service


A new digital transformation survey has found the main aim of local authorities over the next few years is to ensure the majority of council services are available through digital self-service.

Digital: Less talk more action


Phil Brunkard explains why taking bold decisions to drive the digital agenda does not need to be as scary as it sounds.

The danger of digital exclusion


Phil Brunkard reports from the recent 'Smart Essex' event, examining how services can move online without leaving anyone behind.

Does local government need chief digital officers?


Phil Brunkard explains why every local authority should create a chief digital officer-type role.

Winners of £4m tech funding to improve journeys are revealed


Nineteen councils will share £4m funding to deliver tech projects that cut congestion and improve parking in city centres.

Councils should secure digital services commitment when outsourcing


Local authorities should secure a digital services commitment when negotiating outsourcing arrangements, survey report says.

Councils awarded share of £25m disabilities fund


Over 50 local authorities have been awarded a share of a multi-million pound housing and technology fund for people with learning disabilities.

Driving digital transformation in children’s services


Mark Raeburn examines some of the challenges and opportunities local authorities are experiencing in delivering a successful channel shift.

Britain in ‘digital slow lane’, commission warns


Local authorities should work with network providers to ensure the deployment of 5G across the country, commission says.

Give people more to do less


How much effort is it costing the user to get the end result they want? Bob Quin argues this ques-tion is the key to successful online services.

ICT leaders should adopt ‘place as a platform’ approach says Socitm


Senior ICT managers should be planning their future strategies around ‘platforms’ and ‘places’, says Socitm.

Local government ‘worst’ sector for billing practices


Councils and energy companies rank lowest for their billing practices, new research reveals.

Whitehall’s USO should include social tariff, LGA says


The Government's broadband Universal Service Obligation (USO) should include a social tariff for those ‘most in need’, council chiefs say.

GOV.UK Verify selects 19 councils for pilot project


Nineteen local authorities have agreed to take part in a pilot scheme to explore how a secure ID assurance system can be integrated into online services.

Simplifying service delivery processes saves council £4m


Aylesbury Vale District Council transformed its approach to digital services and saved £4m by adopting the ‘simplify, standardise and share’ approach.

How Orlando Bloom, Emma Thompson and Simon Cowell affect your job


How many of your service users share a distaste for technology, asks Bob Quin.

Young people call for online voting for future elections


Over half of young people would be more likely to vote in future elections and referendums if they could do so via a phone, tablet or computer, according to new research.

Councils predict two-thirds of services to be online in next three years


Local government expects to deliver more than two-thirds of services online by 2019, a new survey has revealed.

Digital inclusion and beyond


William Eichler finds out why the introduction of Universal Credit inspired a housing association to help bridge the digital divide for residents

26 Scottish councils join forces on digital transformation


A consortium of twenty-six local authorities in Scotland are joining forces to improve council services using digital technology.

Let’s get digital say council bosses


Four leading local government groups have joined forces to call on council leaders to use digital technology to help transform services.

Look to the future


Dean Wanless examines how council data sharing is supporting innovative work on health and social care

Why skills will be key to digital transformation


James Norman explains why having the right resources is key to digital transformation in local government.

Council signs new deal with tech company


A council has partnered with Arcus Global in a move that updates its approach to digital government.

Simplify, standardise and share! Digital design principles for the future


William Eichler finds out if a more more standardised, digital approach could improve the delivery of local government services.

Council creates new app to help vulnerable children


A new app to help vulnerable children to talk about their experiences has been launched by West Sussex County Council.

Digital standard 'big step forward' for local government


The new Local Government Digital Service Standard has been hailed as a 'big step forward' for the way councils deliver digital services.

Town halls receive funding to develop digital solutions


Councils receive hundreds of thousands of pounds in funding to support digital transformation schemes aimed at improving local services.

Launch of Local Digital Coalition


A new coalition to help councils develop internet-based services has been launched.

A rethink on data protection is needed to keep council channel shift plans on track


With security incidents in local government becoming more frequent, Chris Brine-Howe, chief information security officer at arvato UK & Ireland, explains that authorities need to put the right data protection processes in place to keep online services secure and avoid substantial fines from forthcoming regulations.

Councils must reform information governance arrangements, says Socitm


Councils should review their information governance arrangements ahead of impending changes to data protection and online privacy laws, warns Socitm.

Peterborough's digital revolution


Andrew Lawson shines the spotlight on Peterborough City Council – a local government authority making the most of cloud technologies to improve efficiencies, while simultaneously improving front-line services to its citizens.

Digital by Default could save councils £14.7bn a year says report


Councils could save £14.7bn a year if they made use of new digital technologies such as apps and online platforms, according to a report published today.

Council secures £92m IT deal


The Scottish Borders Council has signed a £92m digital services contract with CGI, which includes setting up a Scottish ICT Delivery Centre of Excellence.

Council makes ‘significant savings’ with online services


Wolverhampton city council says it is on track to make £1.5m savings by 2018 by increasing the use of online services.

London boroughs form combined IT service


A third north London borough is to join two neighbours to form a new combined IT service.

New digital standard for council services set to be launched


A new set of standards designed to improve the quality of council services delivered digitally will be launched at the end of March.

Is your organisation ready for the digital revolution?


Why local government should be open to innovative systems and services.

Who is responsible for leading change in public sector organisations?


How can CIOs convince the rest of the business that they should be the individuals who lead the organisation’s digital transformation?

Libraries get funding boost


The Arts Council have announced new funding for libraries totaling more than half a million pounds.

Half of the UK’s counties enable older persons' bus pass applications online, survey finds


Half of the UK’s counties now enable older persons' bus pass applications online, according to a survey carried out by Better Connected.

Using the lessons of Digital Nudge


William Eichler finds out how councils are using 'Digital Nudge' innovations to deliver savings and improve policy at a local level.

Digitalisation could add up to £13bn to the Scottish economy


Increased digitalisation could add up to £13bn to the Scottish economy, according to a recent Deloitte report.

Digital content from councils not ‘up to scratch’ claims survey


People are failing to recommend or share information from their local authority online, a new survey has revealed.

Manchester scopes £10m to become 'smart city'


Talking bus stops and sensors in parks to encoruage people to do more excerise will soon be seen throughout Manchester thanks to £10m grant.

Local authorities looking to invest in e-invoicing


39% of local authorities are looking to invest in e-invoicing in the next 12 months, according to research conducted by iGov.

New group to drive digital reforms


A new ministerial group has been launched to help drive through reforms to digital public services and improve data security.

Plugging the digital staffing deficit


Peter Robbins says it’s a manpower deficit, not a lack of digital skills that’s hampering public sector digitisation.

Delivering on digital


Alan Mo outlines some the barriers facing councils looking at digital transformation

£2.6m promised to improve Wifi in libraries


Libraries will receive over £2.6m in funding to provide free WiFi to users, according to Arts Council England.

Greenwich announces strategy to become a ‘Smart City’


The Royal Borough of Greenwich launched its strategy today outlining how it intends to become a ‘Smart City’.

Event explores issue of digital disruption


'Take the people out of the question. The sooner someone builds Skynet the better,' joked Richard Godfrey, the assistant director of Digital Peterborough, referring to the all-powerful computer programme from the Terminator movies.

Council leader rejects standardised approach to digitisation


'No where in the world--and I include China in this - is local government so centralised,' according to Conservative Cllr Peter Fleming, leader of Sevenoaks District Council.

App stacking


Joel Dolisy explains how councils can avoid a 'House of Cards' approach to app stack development.

Digital Inclusion: It’s Your World


Find out how and why the Glasgow Housing Association (GHA) partnered with the Scottish Government and BT to give affordable wi-fi access to social housing residents.

London council could rent its rooftops to telecoms companies


Camden Council is considering leasing rooftop spaces on council-owned buildings rooftops to telecommunications companies to generate new income and improve connectivity.

Libraries funded to run innovative digital inclusion activity


Sixteen libraries have been awarded funding by Tinder Foundation to run digital inclusion projects as part of a pilot designed to help people improve their IT skills.

Advocating Open Source


Open Source encourages the sharing of best practice and reuse, so should it be mandatory for local government? Aingaran Pillai reports.

Local authorities must embrace devolution and digital access, warns CBI boss


Local authorities should take a transformational approach to delivering public services, embracing devolution and digital access, according to the chief of the CBI.

Digital power


Jos Creese explains why IT will be the real driver of devolution.

The enterprise way forward in local government IT


Untangling applications and moving to a cloud first, mobile first and services centric approach is the biggest barrier to providing citizens and staff with a better experience, argues Roger Phare.

In the digital club


How can councils and housing associations help residents to begin their digital journey?

Council takes action to tackle digital exclusion


The Highland Council is partnering with digital participation charity Citizens Online to tackle digital inclusion issues in the Highlands.

Council first to launch anti-fraud app


Bromley Council are ahead of the curve as the first council to introduce an app so people can report suspected fraud directly to the council.

City launches historic ‘smart parking’ trial


Smart parking technology offering live information to motorists is being trialled for one of the first times outside London.

Simplifying IT compliance


Zubair Aleem outlines what performance measures should be in place for IT departments.

Councils ‘wasting’ two million hours every year re-keying data


Local authorities are ‘wasting’ two million man hours every year due to the hidden costs of delivering digital services, a new report is warning.

Funding boost for free WiFi in libraries


All libraries in England will be able to offer free WiFi access from March 2016, following £7.1m funding from Arts Council England.

Opening up online opportunities for vulnerable households


Find out how a recent pilot on improving digital inclusion in Glasgow provides an affordable model for others to learn from and replicate.

Public sector urged to 'ramp up' its digital skills


The public sector lacks the funding and expertise to successfully deliver digital public services, according to the results of a new survey.

Managers predict half of services will offer online self service by 2018


The availability of digital self-service in the public sector is expected to grow by 310% in the next three years saving £7,74m, according to new research.

Population ‘unaware’ of smart city initiatives launched by councils


Some 96% of people are unaware of smart city initiatives being run by their local council, while one in four are unclear on any one main benefit.

County faces ‘new scale of challenge’ in finding £90m savings


Up to £90m in savings could be required at East Sussex County Council over the next three years, a report to cabinet has indicated.

Purchasing cloud services: The guide


How can councils procure cloud services to ensure enduring success?

A silver lining in local government?


How can councils transform services through cloud computing?

Slavery in supply chains image

Slavery in supply chains

Tiffany Cloynes and Clare Hardy explore what responsibility councils may have in the future to eliminate slavery and human trafficking in their supply chains.
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Local Government News

Latest issue - Local Goverrnemnt News

This issue of Local Government News explores how councils can tackle modern slavery and trafficking in their supply chains, finds out more about Cambridge's first cohousing scheme and the launch of a new project to build a shared service pattern library for local government.

This issue also contains a special focus on children's services and how councils are protecting children following local safeguarding children boards being abolished.

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