William Eichler 19 May 2022

New reporting system for housing repairs launched for council tenants

New reporting system for housing repairs launched for council tenants image
Image: Matej Kastelic/Shutterstock.com.

City of Lincoln Council, in collaboration with other local authorities, has launched a new digital service to make it more convenient for tenants to report their housing repair needs.

The housing repairs reporting tool has been funded through the Local Digital Fund of the Department of Levelling Up, Housing and Communities (DLUHC).

City of Lincoln Council received £350,000 for the project and is the first council in the UK to implement the service, which will be available for other local authorities to use also.

Tenants can now book non-emergency repairs on the web rather than telephoning the council, making the service accessible 24 hours a day.

The service has been developed in partnership with public sector technology company Made Tech.

Cllr Donald Nannestad, portfolio holder for quality housing at City of Lincoln Council, said: ‘Thanks to the hard work of City of Lincoln Council and the Made Tech team, we’ve developed a new service that improves services for our tenants in Lincoln.

‘We’ve put user research at the heart of the service, and I’m proud of the work the teams have done to make this service accessible to those who need it.’

SIGN UP
For your free daily news bulletin
Highways jobs

Volunteer Coordinator - Jaywick and Tendring

Essex County Council
Up to £23344 per annum
Volunteer Coordinator - Jaywick and TendringSecondment, Full TimeUp to £23,344 per annumLocation
Recuriter: Essex County Council

Direct Payments Officer

West Northamptonshire Council
£28016 - £29513
In this role, you'll develop and maintain business processes to support Senior Officers and Team Leaders, while coaching and mentoring less experienced colleagues. You'll arrange and minute internal and inter-agency meetings with strict confidentiality, a 'Northampton
Recuriter: West Northamptonshire Council

Social Workers and Senior Social Workers (Supporting Disabled Children Service)

London Borough of Richmond upon Thames and London Borough of Wandsworth
Up to £49,503 per annum (subject to experience) p

Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Pensions Officer – Benefit

London Borough of Richmond upon Thames and London Borough of Wandsworth
£35,094 - £42,525 per annum (starting salary de

Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Finance and Back Office Administrator

Essex County Council
£23344 - £26879 per annum
Finance and Back Office AdministratorFixed Term, Full TimeUp to £26,879 per annumLocation
Recuriter: Essex County Council
Linkedin Banner

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.