16 November 2020

Research shows just over a tenth of councils have fully digitalised all citizen records

Only 11% of local authorities have fully digitalised all of their citizen records, new research has revealed.

A freedom of information request by OpenText has revealed that some local authorities are yet to fully embrace digital government services despite the recent publication of the National Data Strategy.

It found almost a third of local authorities are unable to confirm exactly how much of the information they store and manage for local citizens is digitalised.

However the research did find that 80% of local authorities have been using a content services solution since 2019 or earlier to store and manage citizen information.

Tracey Lethbridge, head of UK public sector at OpenText, said: ‘At a time when local government is working day and night to protect vulnerable citizens from COVID-19, it’s important that they continue to strive for easier and faster ways to share information, both internally with staff and externally with citizens and third-party organisations.

’With an increasing number of employees in the public sector moving to long-term home working, a unified content services platform which stretches across different departments is essential to provide a single point of access for the relevant information and documentation needed to keep vital services running – regardless of where it is and in what form.’

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