16 November 2020

Research shows just over a tenth of councils have fully digitalised all citizen records

Research shows just over a tenth of councils have fully digitalised all citizen records image

Only 11% of local authorities have fully digitalised all of their citizen records, new research has revealed.

A freedom of information request by OpenText has revealed that some local authorities are yet to fully embrace digital government services despite the recent publication of the National Data Strategy.

It found almost a third of local authorities are unable to confirm exactly how much of the information they store and manage for local citizens is digitalised.

However the research did find that 80% of local authorities have been using a content services solution since 2019 or earlier to store and manage citizen information.

Tracey Lethbridge, head of UK public sector at OpenText, said: ‘At a time when local government is working day and night to protect vulnerable citizens from COVID-19, it’s important that they continue to strive for easier and faster ways to share information, both internally with staff and externally with citizens and third-party organisations.

’With an increasing number of employees in the public sector moving to long-term home working, a unified content services platform which stretches across different departments is essential to provide a single point of access for the relevant information and documentation needed to keep vital services running – regardless of where it is and in what form.’

SIGN UP
For your free daily news bulletin
Highways jobs

Assistant Director - Growth & Housing

Wigan Council
from £85,521
It’s an exciting time to join Wigan Council! Wigan, Greater Manchester
Recuriter: Wigan Council

Advanced Practitioner - (Safeguarding)

North Yorkshire County Council
£35,745 - £39,880 pro rata per annum 
We have opened up our experienced social work bands to include the new and exciting role of Advanced Practitioner. North Yorkshire
Recuriter: North Yorkshire County Council

Social Worker - Adoption - Harlow

Essex County Council
Negotiable
In Essex County Council, we are "Serious about Social Work". Having won the Best Social Work Employer of the Year Award and been awarded 'Outstandi England, Essex, Harlow
Recuriter: Essex County Council

Customer Services Administration Officer

The Royal Borough of Kensington & Chelsea Council
£26,544 - £30,618 per annum
We are currently recruiting for 2 full time vacant posts
Recuriter: The Royal Borough of Kensington & Chelsea Council

Education, Health and Care Assistant

London Borough of Richmond upon Thames and London Borough of Wandsworth
23,805 to 28,845 per annum
Are you passionate about making a difference for children with special educational needs and disabilities (SEND)? London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue