Waltham Forest Council has been ordered to pay £18,800 in compensation after failings were discovered in three different housing cases.
The Housing Ombudsman has issued three findings of severe maladministration in three cases involving the council, including poor handling of a damp and mould case involving a vulnerable resident and another resident experiencing Anti-Social Behaviour (ASB) for five years.
Richard Blakeway, Housing Ombudsman, said: ‘I recognise the challenges the housing crisis and resources are presenting to landlords. However, this context cannot excuse some of the failings in these cases, which led to significant impact on residents who were, in different ways, vulnerable.’
A spokesperson for Waltham Forest Council said: ‘Ensuring that our residents are safe, comfortable, and secure in their homes is a top priority for the Waltham Forest Council.
‘We appreciate that in these three cases we did not meet our own high standards, and we apologise unreservedly to the residents who were affected.’
