Revolutionising local government customer service
20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive. |
Climate change is a global issue that creates complex challenges for us all
21/07/2022 Climate change is a global issue that creates complex challenges for us all. It requires us to come together – both businesses and communities – to generate the innovative solutions that will help to bring about sustainable change. |
Helping an essential business through the pandemic
26/05/2022 Find out how BT has simplified and standardised the communications of the UK’s largest provider of meals on wheels. |
The public sector’s path to becoming Consciously Hybrid
22/11/2021 Effective digital transformation requires a ‘Consciously Hybrid’ approach to cloud, starting with unified, intentional infrastructure architecture. |
How can local authorities benefit from digitised licencing tools?
15/09/2021 Nicola Ray explains how the Gangmasters and Labour Abuse Authority has updated its licensing system to ensure the safety of vulnerable workers and protect them from exploitation. |
How the cloud is powering the future of flexible working
25/08/2021 Jon Lucas outlines how cloud computing is enabling a hybrid model of working in local government. |
Slow and steady wins the (cloud migration) race
16/06/2021 Sascha Giese? argues that when it comes to cloud migration, local authorities would be wise to opt for a more strategic route and take their time. |
The public sector must avoid rigid thinking
24/05/2021 There needs to be some myth busting of ‘Cloud First’ as it is not the only way to deliver value, argues Mike Cattermole. |
Cyber security in a post-pandemic world
18/05/2021 Mark Scott outlines how councils can build a secure cyber strategy and secure data for the long term. |
Taking planning and building control to the cloud
22/10/2020 Elena White explains how Isle of Anglesey County Council has been utilising the cloud to transform its planning and building control applications. |
Moving to the cloud
17/06/2020 Cllr Dominic Twomey explains how the London Borough of Barking and Dagenham maintained and improved contact centre performance during a crisis. |
Councils and the complexities of cloud migration
17/06/2019 Richard Blanford explains why cloud adoption is naturally slower in local government. |
Four steps to creating the ideal cloud-ready network
24/05/2019 How to plan and manage your network to unlock the rewards of the cloud. |
Cloud migration: Key considerations for local authorities
22/05/2019 Cloud migration is a key priority for many organisations. Paul Mercina outlines what councils have to think about when they make the move to the cloud. |
Mission possible
21/05/2019 Jonathan Sharp explores how digital transformation is changing the face of local government. |
Cloud – the next generation
16/05/2019 The Cloud Industry Forum's latest research explores how prepared enterprises are for the disruption from cloud. |
EventApp - Transforming event planning
09/05/2019 Find out how the EventApp is transforming event planning for UK councils. |
Don’t let security cloud your views on digital transformation
30/04/2019 Discover what you need to know to dispel the myths around how to move to the cloud securely. |
Cloud – the next generation
29/03/2019 The Cloud Industry Forum's latest research explores how prepared enterprises are for the disruption from cloud. |
Councils slow to adopt cloud storage, research reveals
22/01/2019 Only a fifth of councils are storing at least 10% of their data in the cloud, new research has revealed. |
Aylesbury Vale's experience of transitioning to the cloud
05/11/2018 Maryvonne Hassall, assistant director for digital strategy at Aylesbury Vale District Council, explains how they have managed to save £6m by adopting a cloud system. |
Dispelling the myth: future networks whitepaper
25/06/2018 A new whitepaper – produced by BT - looks set to dispel the myths surrounding ‘future networks’ and achieving a smarter digital future for organisations. |
Are councils embracing a 'Cloud First' approach?
22/06/2018 Darren Fields explains why local authorities should embrace cloud migration to drive citizen services. |
Councils lack a formal cloud strategies, says report
27/03/2018 The majority of councils are yet to formalise the way they use cloud computing in their organisations, new research reveals. |
Technology and the public sector 2018
15/01/2018 Jos Creese outlines some key technology trends councils should focus on in 2018. |
Councils warned not to switch to the cloud too quickly
24/04/2017 Councils have been warned not to make the shift to the cloud ‘too hastily’ after a new study found it can create problems with data security and a loss of control. |
Councils 'reluctant' to adopt cloud-based printing
09/02/2017 Councils are leaving themselves exposed to productivity and efficiency losses as many have been reluctant to adopt cloud-based printing. |
Who needs telephones? Rolling out Skype for Business in Ealing
04/11/2016 William Eichler finds out why Ealing Council has moved its telephony system to the cloud. |
Better together?
06/10/2016 Bob Quin explains why the cloud will play a crucial role in successfully delivering shared services. |
Stockport Council signs data centre deal
28/06/2016 Stockport City Council has significantly reduced its data centre footprint by moving to an enterprise cloud solution. |
Peterborough scopes global smart cities award
27/06/2016 Peterborough City Council has won the AWS (Amazon Web Services) Global Public Sector Smart City Award. |
Is cloud deployment a dangerous myth?
15/03/2016 What should local authorities consider before cloud deployment? William Eichler reports. |
Why SMEs are key to shaping our cities for the future
08/03/2016 Will Pryke explains why SMEs are key to shaping our cities for the future. |
Why local government needs to grasp flexible working
07/03/2016 Find out why councils should be embracing cloud call centres and other remote working solutions |
Social, collaboration and mobile: The drivers of change
08/12/2015 Duncan Farley examines the trends that are encouraging staff to work in more efficient ways, helping to save money and get more done with less. |
Innovation in inertia – the cultural barrier
31/07/2015 Why councils need to overcome cultural barriers and the skills gaps to achieve transformational change. |
Public sector staff 'don't trust' cloud computing shows survey
07/07/2015 Only a third of public sector staff are comfortable using cloud computing, with the majority (92%) saying they have concerns over data security, according to a new survey. |