25 March 2021

A third of councils experienced unplanned IT outages in past year

A third of councils experienced unplanned IT outages in past year image

Nearly a third (32%) of councils experienced unplanned IT outages in the past year, according to new research.

A freedom of information request conducted by Veeam found that on average, local authorities have experienced five unplanned IT outages in the last 12 months, with 10% experiencing up to 20 in this time period.

The report also found that outages in local government lasted for 423 minutes on average. This is significantly higher than the average experienced across all sectors, which is 79 minutes.

The report states: 'This inability to remediate, mitigate, and recover from outages is compounded by the multitude of threats facing local authorities. According to the UK government’s own research, these threats come in the forms of cybercriminals, state actors and state-sponsored attacks, terrorist groups, hacktivists, and script kiddies.

'Overall, local councils are aware of their responsibilities for protecting diverse and critical data sets. However, outages, unfortunately, remain common and last longer than the commercial average. Faced with a potent and evolving threat landscape, local councils would greatly benefit from new data protection methods.'

The report also found that while every council has a disaster recovery plan in the event of an IT failure or outage, only 15% test their systems once a month or more.

For your free daily news bulletin
Highways jobs

Adults Social Workers - Harlow

Essex County Council
£32065 - £43839 per annum
Working to support adults and their families who have complex social needs and are more vulnerable as a result of disability, exclusion, or diminished England, Essex, Harlow
Recuriter: Essex County Council

Digital Tutor

Essex County Council
£25801 - £26801 per annum
I.T and Digital Tutor Permanent, Part Time Up to £26,801 per annum Location
Recuriter: Essex County Council

Independent Chairs for the Integrated Care Systems for England

NHS England
£55,000 - £80,000 depending on population size and complexity
Do you have the experience to re-shape the health and care landscape in England? England
Recuriter: NHS England

Head of Governance & Partnerships

Blaenau Gwent County Borough Council
£63,742 - £70,115 per annum
Acting as our Head of Democratic Services, you will ensure that the Council’s statutory functions are achieved to a high standard. Blaenau Gwent
Recuriter: Blaenau Gwent County Borough Council

Consultant – Low carbon transport specialist

Energy Saving Trust
Up to £37,000 per annum, depending on experience
We are looking for an experienced individual, passionate about decarbonising transport and improving air quality. Homeworking
Recuriter: Energy Saving Trust

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue