While experiences of mental health care at the local level are improving, systemic barriers continue to leave many patients in crisis, a new Care Quality Commission (CQC) survey has revealed.

Released today, the poll shows 67% of over 12,000 respondents felt treated with care, an improvement over previous years (65% in 2023 and 2024). Notably, over half of older service users rated their experience a nine or 10 out of 10.

However, major gaps remain. One in three patients now wait over three months for an appointment, and 51% of those seeking help for children and young people did not receive the support they needed.

Younger adults, disabled people, and autistic individuals reported significantly poorer experiences overall.

Over a third (38%) of respondents reported receiving no support for their physical health and 62% accessing children and young people’s mental health services received no help or support in joining a group – up from 55% in 2023 and 2024.

Interim Chief Inspector Chris Dzikiti said: ‘It’s heartening that people are reporting better experiences, with more positive interactions with staff. However, people are still facing barriers to appropriate care and community mental health care is struggling to support those in crisis.’

‘A robust, consistent workforce is essential to ensure staff are not burnt-out and feel able to provide compassionate, personalised care. Demand for mental health support is increasing but concerningly the ratio of mental health nurses to patients is getting worse,’ he continued.

‘If staff have the capacity and time to support the whole person – understanding their financial, physical, and social, as well as mental health needs and can offer a joined-up approach to healthcare – we can prevent crises and help people live happier fuller lives.’