Customer satisfaction

Why councils need to embrace data driven communication and automation

04/01/2022

Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction.

Public services to public communication

11/06/2021

Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.

Transforming citizen services with a front-to-back end digital platform

25/10/2019

Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft.

BT Customer Experience Centres

18/01/2019

Visit us to discover how our infrastructure and intelligence can transform your organisation.

Half of people reluctant to ask council for financial help

23/05/2018

A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt.

Satisfaction with local services ‘highest’ in six years, survey reveals

15/08/2017

Customer satisfaction with local services has reached its highest point for six years, according to the latest survey.

Customer satisfaction in local public services increases

09/02/2017

Overall customer satisfaction in the local public services sector has increased over the past year, research reveals.

Creating net-zero public engagement image

Creating net-zero public engagement

Local Climate Engagement is a project to support local authorities or partnerships to plan, commission and deliver high quality public engagement in how best to reduce carbon emissions. Sarah Allan explains.
SIGN UP
For your free daily news bulletin
Highways jobs

Team Leader - Benefits

London Borough of Richmond upon Thames and London Borough of Wandsworth
£33,543 to £40,647 per annum
We are looking for a highly motivated and enthusiastic individual to join our Pensions Shared Service as a Team Leader in our Benefits Team.  Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

School Based Social Worker

London Borough of Richmond upon Thames and London Borough of Wandsworth
£36,219 - £43,887 per annum
Would you like to use your skills in a school setting to make a real difference to the lives of children and young people in Wandsworth? Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Occupational Therapist

London Borough of Richmond upon Thames and London Borough of Wandsworth
£31,869 - £40,647
We are looking for registered and experienced Occupational Therapists to join our OT Service working... Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Clerk to School Governing Boards

London Borough of Richmond upon Thames and London Borough of Wandsworth
£31,869 per annum
Would you like the opportunity to help shape and influence the governing boards on constitutional matters, duties, and powers? Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Independent Travel Trainer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£29,250 per annum
Are you passionate about helping young people transition to independence, specifically through SEN Transport? Wandsworth, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue