Customer satisfaction | LocalGov


Believ earns ISO certifications as it continues to commit to quality, safety and environmental best practice 30/07/2024 Believ accredited with ISO certifications which demonstrate the company’s commitment to quality, security, health and safety and environmental best practice.
Why councils need to embrace data driven communication and automation 04/01/2022 Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction.
Public services to public communication 11/06/2021 Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.
Transforming citizen services with a front-to-back end digital platform 25/10/2019 Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft.
BT Customer Experience Centres 18/01/2019 Visit us to discover how our infrastructure and intelligence can transform your organisation.
Half of people reluctant to ask council for financial help 23/05/2018 A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt.
Satisfaction with local services ‘highest’ in six years, survey reveals 15/08/2017 Customer satisfaction with local services has reached its highest point for six years, according to the latest survey.
Customer satisfaction in local public services increases 09/02/2017 Overall customer satisfaction in the local public services sector has increased over the past year, research reveals.

Regeneration: Reviving our town centres

Rowenna Davis, associate partner at Global Future Foundation, sets out 12 principles for reviving our town centres.

Tackling the ecological skills gap

Catherine Spitzer, chief executive of Environment Bank, explains how private investment can help councils that are struggling to attract skilled ecologists.

Most Popular News

Union warns of risk of ‘two-tier workforce’

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Council’s senior management ‘unaware’ of £13.5m overspend

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Former council chief charged after Just Stop Oil protest

New Products

UK-first tool developed by Bluesky scores areas green credentials to aid urban planners

New partnership drives improved air quality and healthier homes in social housing

ShuttleID launches 90-day free trial for local authorities

New steps to keep tenants safe

Invision360 secures Innovate UK smart grant for VITA EHCP generator

New technology to revolutionise air quality monitoring

How to manage the risk of stairs without spending £000s

Case Studies

Croydon Council selects integrated corporate GIS to improve efficiencies

Bath & North East Somerset Council Shines Light on Heritage Preservation with Acrospire's LED Upgrade

Airtech Improves Indoor Air Quality and Tackles Mould for Mid-Devon Social Housing Resident

Acrospire's Sustainable Lighting Solution for Luton Bus Shelters

PSM Level Transmitters - helping to safeguard vehicle safety in regional gateway tunnel

Solar powered bus stop displays improve passenger experience in the Scottish Borders

360 Vision Technology ‘Hybrid’ cameras enable an economical analogue-to-IP transition for Plymouth City Council

Company Anouncements

Use technology to support, smartly

Acquisition of Clarity by Polaris

Airtech Supports Radon Awareness Week’s 10th Anniversary

Airtech Helps Landlords Prepare for Awaab’s Law

Lucy Electric and Lucy Zodion Collaborate on InstaVolt's Latest Rapid EV Charging Site

Believ earns ISO certifications as it continues to commit to quality, safety and environmental best practice

Ensuring packaged pump stations meet utility standards

Debt and Welfare Benefit Officer

£30,560 - £32,212

West Northamptonshire Council has been on a dynamic journey of transformation since the change to become a unitary authority in April 2021. We have an exciting opportunity in our Debt and Money Advice team as a Debt and Welfare Benefits Officer. The team Northampton

Recuriter: West Northamptonshire Council

Health and Adult Services Head of Practice / Principal Social Worker

£67,081 to £75,599

We believe this is an unrivalled career opportunity for an ambitious and experienced leader at a pivotal point in our history. North Yorkshire

Recuriter: North Yorkshire Council

Adults Social Worker - West Essex

£36101.0000 - £48622.0000 per annum + Flexible Working, Hybrid Working

Register your interest here to be notified of upcoming opportunities in West Essex. We welcome expressions of interest from Experienced and Newly Qua England, Essex, Harlow

Recuriter: Essex County Council

Senior Regeneration Officer

£49,083 - £52,116

The Council is looking to strengthen the Regeneration Team and is undergoing recruitment to include a Senior Regeneration Officer Greenwich, London (Greater)

Recuriter: Royal Borough of Greenwich

Adult Social Care Practitioner

Grade 6 £ 32,115 - £36,124

We are currently in search of a committed individual to join our Adult Social Care Sheffield, South Yorkshire

Recuriter: Sheffield City Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.