Customer satisfaction

Why councils need to embrace data driven communication and automation

04/01/2022

Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction.

Public services to public communication

11/06/2021

Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.

Transforming citizen services with a front-to-back end digital platform

25/10/2019

Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft.

BT Customer Experience Centres

18/01/2019

Visit us to discover how our infrastructure and intelligence can transform your organisation.

Half of people reluctant to ask council for financial help

23/05/2018

A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt.

Satisfaction with local services ‘highest’ in six years, survey reveals

15/08/2017

Customer satisfaction with local services has reached its highest point for six years, according to the latest survey.

Customer satisfaction in local public services increases

09/02/2017

Overall customer satisfaction in the local public services sector has increased over the past year, research reveals.

SIGN UP
For your free daily news bulletin
Highways jobs

Road Worker

City of Bradford MDC
Band 6 £20,043 - £22,129 pa
Bradford Metropolitan District Council is looking for two Road Workers to join the Highway Delivery Unit. Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Senior Practitioner - Family Support and Protection

Essex County Council
£41552 - £50290 per annum + + Free Parking & Local Gov Package
Closing Date
Recuriter: Essex County Council

Senior Planning Enforcement Officer

Greater Cambridge Shared Planning
Grade 5, £30,737 - £35,747 per annum
An exciting opportunity has arisen within the Greater Cambridge Planning Enforcement Team Cambourne/Cambridge/Hybrid
Recuriter: Greater Cambridge Shared Planning

Assistant Engineer / Engineer

City of Bradford MDC
£24,920 - £34,373 pa
This is an opportunity to join the highway maintenance team Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Technician - Maintenance Programmes (3 Posts)

Derbyshire County Council
£23,657 - £25,568 per annum - Plus market leading package (see below)
This is an exciting time to join our in-house Highways Service Hybrid
Recuriter: Derbyshire County Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.