Customer satisfaction | LocalGov

Why councils need to embrace data driven communication and automation

04/01/2022

Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction.

Public services to public communication

11/06/2021

Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.

Transforming citizen services with a front-to-back end digital platform

25/10/2019

Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft.

BT Customer Experience Centres

18/01/2019

Visit us to discover how our infrastructure and intelligence can transform your organisation.

Half of people reluctant to ask council for financial help

23/05/2018

A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt.

Satisfaction with local services ‘highest’ in six years, survey reveals

15/08/2017

Customer satisfaction with local services has reached its highest point for six years, according to the latest survey.

Customer satisfaction in local public services increases

09/02/2017

Overall customer satisfaction in the local public services sector has increased over the past year, research reveals.

Banning urban pesticide use image

Banning urban pesticide use

RSPB and PAN are working on a letter from local councillors calling on the Government to introduce a national ban on urban pesticide use. Find out more below.
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Highways jobs

Senior Developer (Permanent and 12-month maternity cover)

Royal Borough of Greenwich
£51,093 - £69,068
Royal Greenwich is a vibrant borough, with a rich history and diverse community. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Prevention Assessor

Sandwell Metropolitan Borough Council
Band D, SCP 9 -17 (£25,119 - £28,770 per annum)
We are currently seeking to recruit highly enthusiastic and motivated Prevention Assessors Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Planning Officer

North Yorkshire Council
Entry Level
£35,745 - £40,221
Recuriter: North Yorkshire Council

Corporate Complaints, Learning and Improvement Manager RBKC616184

The Royal Borough of Kensington & Chelsea Council
£64,929 - £74,220 per annum
Develop positive partnerships with the voluntary groups that work in our communities Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Service Lead, Performance, Policy and Delivery

The Royal Borough of Windsor & Maidenhead
£58,215 - £63,564 per annum (min and max salary for the job).
We have an exciting opportunity for to join us as Service Lead for Performance, Policy and Delivery! Maidenhead, Berkshire
Recuriter: The Royal Borough of Windsor & Maidenhead
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Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.