Customer satisfaction | LocalGov

Why councils need to embrace data driven communication and automation

04/01/2022

Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction.

Public services to public communication

11/06/2021

Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens.

Transforming citizen services with a front-to-back end digital platform

25/10/2019

Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft.

BT Customer Experience Centres

18/01/2019

Visit us to discover how our infrastructure and intelligence can transform your organisation.

Half of people reluctant to ask council for financial help

23/05/2018

A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt.

Satisfaction with local services ‘highest’ in six years, survey reveals

15/08/2017

Customer satisfaction with local services has reached its highest point for six years, according to the latest survey.

Customer satisfaction in local public services increases

09/02/2017

Overall customer satisfaction in the local public services sector has increased over the past year, research reveals.

Addressing regional inequalities  image

Addressing regional inequalities

Andrew Borland, Chief Innovation Officer at the Virtual Engineering Centre (VEC), University of Liverpool discusses the importance of levelling up for growth.
Banning urban pesticide use image

Banning urban pesticide use

RSPB and PAN are working on a letter from local councillors calling on the Government to introduce a national ban on urban pesticide use. Find out more below.
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Highways jobs

Restorative Justice Practitioner

Essex County Council
£24395 - £31131 per annum + + 26 Days Leave & Defined Benefit Pension
Restorative Justice PractitionerPermanent, Full Time£24,395 to £31,131 per annumLocation
Recuriter: Essex County Council

Specialist Senior Supporting Families Worker - 12 month FTC

Essex County Council
£30931 - £35362 per annum + + 26 Days Leave & Defined Benefit Pension
Specialist Senior Supporting Families WorkerFixed Term, Full Time£30,931 to £35,362 per annumLocation
Recuriter: Essex County Council

Supervising Social Worker - Fostering Team, South Essex

Essex County Council
£36101 - £48622 per annum
Supervising Social Worker - Fostering Team, South EssexPermanentPart Time, 3 days / 22.2 hours per week£36,101 to £48,622 per annumLocation
Recuriter: Essex County Council

Social Worker - Children in Care, South Essex

Essex County Council
£36101 - £48622 per annum
Social Worker - Children in Care, South EssexFixed term / Secondment, 12 monthsFull Time, 37 hours per week£36,101 to £48,622 per annumLocation
Recuriter: Essex County Council

Youth Partnership Coordinator

Sheffield City Council
Grade 6 (£30,825 to £34,834)
We have an exciting opportunity for a part-time Youth Partnership Coordinator to join Community Youth Services Sheffield, South Yorkshire
Recuriter: Sheffield City Council
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Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.