Creating net-zero public engagement
Local Climate Engagement is a project to support local authorities or partnerships to plan, commission and deliver high quality public engagement in how best to reduce carbon emissions. Sarah Allan explains.
Why councils need to embrace data driven communication and automation
04/01/2022 Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction. |
Public services to public communication
11/06/2021 Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens. |
Transforming citizen services with a front-to-back end digital platform
25/10/2019 Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft. |
|
BT Customer Experience Centres
18/01/2019 Visit us to discover how our infrastructure and intelligence can transform your organisation. |
|
Half of people reluctant to ask council for financial help
23/05/2018 A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt. |
|
Satisfaction with local services ‘highest’ in six years, survey reveals
15/08/2017 Customer satisfaction with local services has reached its highest point for six years, according to the latest survey. |
|
Customer satisfaction in local public services increases
09/02/2017 Overall customer satisfaction in the local public services sector has increased over the past year, research reveals. |
This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.
The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.
