Breaking down England's fiscal devolution plans
David Phillips of the IFS tells LocalGov why England's regional finance reforms are modest by global comparison and what ministers still need to get right.
Believ earns ISO certifications as it continues to commit to quality, safety and environmental best practice
30/07/2024 Believ accredited with ISO certifications which demonstrate the company’s commitment to quality, security, health and safety and environmental best practice. |
Why councils need to embrace data driven communication and automation
04/01/2022 Tom Shrive calls on councils to embrace new workflow and automation technology to save money and improve customer satisfaction. |
Public services to public communication
11/06/2021 Paul Johnston and Leyla Delcorde explain why the pandemic has led to a new era of engaging citizens. |
Transforming citizen services with a front-to-back end digital platform
25/10/2019 Always put the customers’ needs at the heart of the journey to obtain true transformation, says Caroline Croft. |
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BT Customer Experience Centres
18/01/2019 Visit us to discover how our infrastructure and intelligence can transform your organisation. |
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Half of people reluctant to ask council for financial help
23/05/2018 A new survey has revealed that 52% of people believe there is a 'negative stigma' attached to asking their local council help if they fall into debt. |
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Satisfaction with local services ‘highest’ in six years, survey reveals
15/08/2017 Customer satisfaction with local services has reached its highest point for six years, according to the latest survey. |
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Customer satisfaction in local public services increases
09/02/2017 Overall customer satisfaction in the local public services sector has increased over the past year, research reveals. |
