William Eichler 16 June 2016

Council first to adopt AI to deliver services

A north London borough has become the first local authority to ‘employ’ artificial intelligence (AI) in order to improve local service delivery.

Enfield Council has deployed IPsoft’s technology platform, Amelia, which is designed to make it easier for residents to locate information and complete standard applications, as well as simplify some of the council’s internal processes.

‘This is a very exciting opportunity to deliver better services to residents, without increasing costs,’ Rob Leak, the council’s chief executive commented.

Amelia is a virtual agent, which means ‘she’ is capable of analysing natural language, understanding context, applying logic, learning, resolving problems and even sensing emotions.

Frank Lansink, CEO EU at IPsoft, said: ‘Public organisations around the world, and particularly in the UK, are under considerable pressure to deliver more with less.

‘The consumer digital revolution has opened up interesting new service delivery routes for public bodies, but has also placed high expectations on them, as citizens desire a seamless digital customer experience.

‘With the rise of powerful cognitive platforms such as Amelia, government organisations have an opportunity to completely reimagine how frontline public services are delivered.’

‘Organisations can not only unlock significant cost efficiencies as routine, high-volume tasks are automated, but, more excitingly, can unlock the full creative potential of their people,’ he added.

James Rolfe, Enfield Council’s director of finance, resources & customer services said: ‘Our approach to transformation embraces digital technology to find completely new ways of supporting residents, which, in turn, frees up valuable resources for reinvestment in front line services.

‘Deploying IPsoft’s world-leading artificial intelligence is another major milestone in this journey.’

#AI
SIGN UP
For your free daily news bulletin
Highways jobs

Family Support Worker

Durham County Council
Grade 6 £27,269 - £30,060 (Pay Award Pending)
Do you want to work in an ambitious Local Authority with strong leadership and partnership commitment to Children’s Services? Durham County Council a Durham
Recuriter: Durham County Council

SENDIASS Support Officer

Durham County Council
Grade 8 £31,586 - £35,235 (Pay Award Pending)
An exciting and rewarding opportunity has arisen within the busy and fast paced SEND Information, Advice, Support Service (SENDIASS). The service has Durham
Recuriter: Durham County Council

Residential Worker

Durham County Council
Grade 7 £29,093 - £32,654 (Pay Award Pending)
Salary
Recuriter: Durham County Council

Team Leader

Durham County Council
Grade 8 £31,586 - £35,235 (Pay Award Pending)
Salary
Recuriter: Durham County Council

Class Teacher

Durham County Council
£31,650- £33,483
Class Teacher MPS 1 -2   £31,650- £33,483 Temporary – required from Monday 1st September 2025 (subject to DBS) until 31st August 2026 25 hours per wee Durham
Recuriter: Durham County Council
Linkedin Banner