Laura Sharman 20 May 2015

Worcestershire councils sign shared customer services deal

Three Worcestershire councils have signed a deal with Civica to manage their customer contact centres, telephone and email services.

The agreement is expected to save Worcestershire County Council, Malvern Hills District Council and Worcester City Council up to £2.6m over 8.5 years.

The partnership will focus on increasing the use of online services through the three councils’ websites and targeting people most in need of face-to-face help.

Helen Frances, strategy and transformation service manager at Worcester City Council, said: ‘People and their demands are changing. The partnership is designed for our specific needs in Worcestershire, and in particular will improve services for benefits and council tax enquiries which are the areas of highest demand.’

The partnership will see 50 council staff transferred from the Worcestershire Hub Shared Service  to Civica.

SIGN UP
For your free daily news bulletin
Highways jobs

Head of Democratic Services, Elections & Monitoring Officer

Harborough District Council
Grade 12 £67,236 – £71,223 plus £3000pa Statutory Officer Allowance
We are looking for an accomplished and proactive leader for our vacant post of Head of Democratic Services & Elections Market Harborough, Leicestershire
Recuriter: Harborough District Council

Strategic Director, Corporate Services

City of Bradford MDC
c£162,000 per annum, more for an exceptional candidate
Bradford is at an extraordinary moment of transformation Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Director of Human Resources

City of Bradford MDC
£119,466 - £131,207
Bradford is at an extraordinary moment of transformation Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Director of Resources (Section 151 Officer)

North Kesteven District Council
£109,668 – £117,623
Create the conditions for long-term prosperity
Recuriter: North Kesteven District Council

Director of Libraries, Sport and Physical Activity & Communities

Glasgow Life
£102,894.01 - £116,854.38 per year
Our teams focus on making a real difference through culture and sport in Glasgow. Glasgow, Glasgow City
Recuriter: Glasgow Life
Linkedin Banner