Laura Sharman 20 May 2015

Worcestershire councils sign shared customer services deal

Three Worcestershire councils have signed a deal with Civica to manage their customer contact centres, telephone and email services.

The agreement is expected to save Worcestershire County Council, Malvern Hills District Council and Worcester City Council up to £2.6m over 8.5 years.

The partnership will focus on increasing the use of online services through the three councils’ websites and targeting people most in need of face-to-face help.

Helen Frances, strategy and transformation service manager at Worcester City Council, said: ‘People and their demands are changing. The partnership is designed for our specific needs in Worcestershire, and in particular will improve services for benefits and council tax enquiries which are the areas of highest demand.’

The partnership will see 50 council staff transferred from the Worcestershire Hub Shared Service  to Civica.

Making payment processes smarter  image

Making payment processes smarter

It can be challenging to find the right software to streamline payment processes. Lewis McKenna-Crisp argues SmarterPay has the ideal solution for councils.
SIGN UP
For your free daily news bulletin
Highways jobs

Graduate Trainee Electric Vehicle Infrastructure

North Yorkshire Council
£25,183 - £30,559
Could you help us deliver Electric Vehicle infrastructure to support this new transformation mode of transport. Greenwich, London (Greater)
Recuriter: North Yorkshire Council

Contracts and Strategy Officer

Royal Borough of Greenwich
£41,442 - £44,331
Royal Greenwich is on the up! Having achieved a 3.8% increase in our recycling rate this year Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Senior Developer

Royal Borough of Greenwich
£52,584 - £69,068
Royal Greenwich is a vibrant borough, with a rich history and diverse community. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

SEND Operations Assistant - 2 year FTC

Essex County Council
£25081 - £26679 per annum + + 26 Days Leave & Local Gov Pension
SEND Operations AssistantFixed Term, Full Time£25,081 to £26,679 Per AnnumLocation
Recuriter: Essex County Council

Welfare Benefits & Money Advice Caseworker

Sandwell Metropolitan Borough Council
Band E SCP 18-25 (£30,559 - £35,235 per annum
We have an exciting opportunity for a skilled individual to join our Welfare Rights Team Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council
Linkedin Banner