Laura Sharman 20 May 2015

Worcestershire councils sign shared customer services deal

Worcestershire councils sign shared customer services deal image

Three Worcestershire councils have signed a deal with Civica to manage their customer contact centres, telephone and email services.

The agreement is expected to save Worcestershire County Council, Malvern Hills District Council and Worcester City Council up to £2.6m over 8.5 years.

The partnership will focus on increasing the use of online services through the three councils’ websites and targeting people most in need of face-to-face help.

Helen Frances, strategy and transformation service manager at Worcester City Council, said: ‘People and their demands are changing. The partnership is designed for our specific needs in Worcestershire, and in particular will improve services for benefits and council tax enquiries which are the areas of highest demand.’

The partnership will see 50 council staff transferred from the Worcestershire Hub Shared Service  to Civica.

Hydrogen for transport image

Hydrogen for transport

Mark Griffin explains why Aberdeen City Council has introduced a fleet of hydrogen fuelled buses to help reduce emissions.
SIGN UP
For your free daily news bulletin
Highways jobs

Senior Practitioner - Emergency Duty Service - Chelmsford

Essex County Council
Negotiable
Please note this role requires to work on a shift pattern on a rolling rota which includes evenings, nights, weekends, bank holidays including Christ England, Essex, Chelmsford
Recuriter: Essex County Council

Executive Director- Economic Growth and Asset Management

Northamptonshire County Council
Competitive Salary
If you’re ready to focus on the here and now and have the capabilities to plan for the future, we’d like to hear from you. Northamptonshire
Recuriter: Northamptonshire County Council

Advanced Skills Worker (Senior Residential Worker)

Essex County Council
£26275 - £30300 per annum
Due to Ofsted regulations the successful candidate must be at least 23 years of age. Please note this role is based at The Maples in Harlow. The Maple England, Essex, Harlow
Recuriter: Essex County Council

Key Route Network Manager

Liverpool City Region
£63,753 - £71,747
An exciting new opportunity has arisen within the Integrated Transport Directorate of the LCR Combined Authority Liverpool, Merseyside
Recuriter: Liverpool City Region

Social Worker - Adoption West

Essex County Council
Negotiable
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a England, Essex, Harlow
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how public sector organisations can unlock the hidden value in their land, and why a new approach to construction could help boost the outcomes of the Government’s One Public Estate programme.

The December issue also considers why learnings from ancient cities could provide the key to promoting wellbeing in the modern built environment. It also contains a case study on how the London Borough of Westminster has provided high quality care for the elderly alongside a block of luxury apartments.

Register for your free digital issue