Mike Yuille 21 November 2018

Residents most unhappy about road maintenance services, poll reveals

Residents most unhappy about road maintenance services, poll reveals image

Local residents’ dissatisfaction with their local councils’ services is now at the highest level at any time over the last six years, according to the latest triannual satisfaction poll from the Local Government Association (LGA).

In each poll, around 1,000 or more respondents are invited to indicate how satisfied they are with the following eight council services: waste collection, street cleaning, road maintenance, pavement maintenance, library services and support for older people, and services and support for children and young people.

Road maintenance suffered the biggest fall in terms of resident satisfaction. In September 2012, when the LGA poll began, those respondents saying they were actually fairly or very satisfied was 46% of the sample. This plunged to 35% in the most recent poll, carried out in October 2018 – representing a drop of 23.9% over the six years.

This was followed by:

• Services and support for children and young people, falling 18.8% over the six years, (from 53% to 43% satisfaction between 2012-18)
• Services and support for older people, falling 16.3% (from 49% to 41%)
• Pavement maintenance, falling 12.6% (from 58% to 51%)
• Street cleaning, falling 12.1% (from 74% to 65%)
• Library services, falling 10.4% (from 67% to 60%)
• Waste collection, falling 8.4% (from 83% to 76%)
• Sport and leisure services, falling 6.3% (from 63% to 59%)

Consistent with the low satisfaction levels given for road maintenance, 33% of respondents said road maintenance had worsened in the last 12 months. By comparison, only 9% said sport and leisure services had worsened.

Sampling COVID’s impact on Surrey image

Sampling COVID’s impact on Surrey

Michael Coughlin describes how Surrey CC is developing a ‘rich and granular’ understanding of how its residents, communities and the local economy are being impacted by the pandemic.
SIGN UP
For your free daily news bulletin
Highways jobs

Finance Assistant

City of York Council
£18,865 - £20,013 per annum
The successful candidate will... York, North Yorkshire
Recuriter: City of York Council

Social Worker - Children With Disabilities

Essex County Council
£30906 - £42254 per annum + + Free Parking and Benefits Package
Social Worker - Children With Disabilities - ChelmsfordPermanent Full Time£30,906 to £42,254 per annumClosing Date
Recuriter: Essex County Council

Strategy Officer

Barnet London Borough Council
£39,867 - £44,790 Per Annum
An exciting opportunity for a Strategy Officer to support the Strategy Managers in delivering high-profile corporate projects and the development... Barnet (City/Town), London (Greater)
Recuriter: Barnet London Borough Council

Community Innovations & Funding Manager

Barnet London Borough Council
£47,841 - £52,886 Per Annum
An exciting opportunity for a Community Innovations & Funding Manager to help secure funding for Barnet’s voluntary sector, and... London (Greater)
Recuriter: Barnet London Borough Council

Commissioning Manager

Essex County Council
Negotiable
Commissioning ManagerPermanent, Full Timeup to £58,752 per annumLocation
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue