Mike Yuille 21 November 2018

Residents most unhappy about road maintenance services, poll reveals

Local residents’ dissatisfaction with their local councils’ services is now at the highest level at any time over the last six years, according to the latest triannual satisfaction poll from the Local Government Association (LGA).

In each poll, around 1,000 or more respondents are invited to indicate how satisfied they are with the following eight council services: waste collection, street cleaning, road maintenance, pavement maintenance, library services and support for older people, and services and support for children and young people.

Road maintenance suffered the biggest fall in terms of resident satisfaction. In September 2012, when the LGA poll began, those respondents saying they were actually fairly or very satisfied was 46% of the sample. This plunged to 35% in the most recent poll, carried out in October 2018 – representing a drop of 23.9% over the six years.

This was followed by:

• Services and support for children and young people, falling 18.8% over the six years, (from 53% to 43% satisfaction between 2012-18)
• Services and support for older people, falling 16.3% (from 49% to 41%)
• Pavement maintenance, falling 12.6% (from 58% to 51%)
• Street cleaning, falling 12.1% (from 74% to 65%)
• Library services, falling 10.4% (from 67% to 60%)
• Waste collection, falling 8.4% (from 83% to 76%)
• Sport and leisure services, falling 6.3% (from 63% to 59%)

Consistent with the low satisfaction levels given for road maintenance, 33% of respondents said road maintenance had worsened in the last 12 months. By comparison, only 9% said sport and leisure services had worsened.

SIGN UP
For your free daily news bulletin
Highways jobs

Revenues and Benefits Administration Officer

West Northamptonshire Council
£26914 - £27781
The Revenues and Benefits Administration Officer at West Northamptonshire Council provides essential administrative support across the Revenues and Benefits team. The role involves managing emails, indexing documents, raising orders and supporting financi Northampton
Recuriter: West Northamptonshire Council

Strategic Commissioning Manager (Markets Team Manager)

The Royal Borough of Kensington & Chelsea Council
Negotiable
Drive real change in your community - shape the future of careDrive real change in your community - shape the future of careAt the Royal Borough of Ke England, London, City of London
Recuriter: The Royal Borough of Kensington & Chelsea Council

Social Worker - Family Finding, Adoption Mid Essex

Essex County Council
£34902.0000 - £50081.0000 per annum
Social Worker - Family Finding, Adoption Mid EssexPermanent, Full Time£34,902 to £50,081 per annum Location
Recuriter: Essex County Council

Sheltered Housing Officer

The Royal Borough of Kensington & Chelsea Council
£33291 - £34291 per annum
Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected.Support residents to live indepen England, London, City of London
Recuriter: The Royal Borough of Kensington & Chelsea Council

Team Leader

Durham County Council
Grade 8 £32,597 - £36,363
Salary
Recuriter: Durham County Council
Linkedin Banner