Laura Sharman 04 January 2016

Report warns older people too scared to complain about care

Report warns older people too scared to complain about care image

Older people are often too afraid to complain about the level of care they receive, worrying a complaint will make the situation worse, a new report has warned.

Breaking down the Barriers, published by the Parliamentary and Health Service Ombudsman, found that many older people did not have the knowledge of confidence to raise the alarm when something goes wrong with their care.

The report revealed that over half of those aged 65 and over said they did not complain in case it had an impact on future treatment, with a third saying they did not think making a complaint would make a difference. Nearly one in five of those over the age of 75 did not also know how to make a complaint, according to the survey

Parliamentary and health service ombudsman, Julie Mellor, said: 'Older people are some of the most frequent and vulnerable users of health and social care services but are the silent majority when it comes to complaining.

'Their reluctance to complain could mean that they are suffering in silence and could lead to missed opportunities to improve the service for others.

The report calls on all social care providers to make older patients aware of how to complain and make it clear that their future care will not be compromised if they complain.

SIGN UP
For your free daily news bulletin
Highways jobs

Corporate Director, Population Wellbeing

Luton Borough Council
£121,928 - £133,701 plus £4,515 Car Benefit
We seek a talented Corporate Director to help deliver the population strand in our 2040 Vision to eradicate poverty. Luton, Bedfordshire
Recuriter: Luton Borough Council

Director of Adult Social Care for Adults with Disabilities

Essex County Council
£83462 - £92718 per annum
Director of Adult Social Care for Adults with DisabilitiesPermanent, Full Time£83,462 - £92,718 per annumLocation
Recuriter: Essex County Council

Project Manager

Essex County Council
£40281 - £47390 per annum
Project ManagerFixed Term, until end of March 2022Full Time, 37 hours per weekUp to £47,390 per annumLocation
Recuriter: Essex County Council

Compliance Analyst

Essex County Council
£29772 - £35027 per annum
Compliance AnalystPermanent, Full TimeUp to £35,027 per annumLocation
Recuriter: Essex County Council

Senior Database Administrator

Essex County Council
£42000 - £49422 per annum
Senior Database AdministratorPermanent, Full TimeUp to £49,422 per annumLocation
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue