Heather Jameson 24 September 2015

Ombudsman warns families are being overcharged for care

Ombudsman warns families are being overcharged for care image

Confusing or incorrect information from councils is leading to families being overcharged for care, the Local Government Ombudsman has claimed.

In a new report, the Ombudsman says it has seen complaints over adult social care soar by 19% between August 2014 and July 2015. It has urged councils to review their information to help families make more informed decisions about care.

Local Government Ombudsman, Dr Jane Martin, said: ‘When confronted with what can be an emotionally-charged decision to place a relative in a care home, people need as much information as possible at their fingertips

‘In order to make the best possible choice for all, families need to have confidence that the information they receive is clear, comprehensive and accurate.

‘I would urge all councils to look at the information they provide from the potential resident’s point of view to ensure their literature and communications minimise the confusion for those who need advice and help.’

Independent Age said it welcomed the report as some councils were failing in their legal duty to protect families from ‘unfair’ top-up fees.

Chief executive, Janet Morrison, said: ‘To date, however, we have seen little evidence that poor practices have changed. The LGO’s report is a wake-up call to councils and councillors that the practice of asking relatives for unfair ‘top-up’ fees must stop.’

SIGN UP
For your free daily news bulletin
Highways jobs

Social Worker - Adoption Team

Essex County Council
£30906 - £42254 per annum
Social Worker - Adoption TeamPermanent, Full Time and part time£30,906 to £42,254 per annumLocation
Recuriter: Essex County Council

Health Protection Specialist x2

Sandwell Metropolitan Borough Council
£35,745 - £40,876 per annum
We are looking for an experienced and enthusiastic person to join our public health team. Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Wandsworth Grants and Project Support Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£28,452 to £34,479 per annum
This is an exciting new role within the Wandsworth Voluntary Sector team and wider Community and Partnerships Team. London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Performance and Management Information Support Officer

Brent Council
£30,048 - £31,557 p.a. inc.
We have an exciting opportunity for an enthusiastic individual to join our Children and Young People’s Performance Team. Wembley, London (Greater)
Recuriter: Brent Council

Assistant Director - Inclusion

Suffolk County Council
£75,745 - £93,245 pa
We are seeking a highly skilled Assistant Director Ipswich, Suffolk
Recuriter: Suffolk County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue