Laura Sharman 08 December 2016

Majority of councils unable to analyse siloed data

Majority of councils unable to analyse siloed data image

Although nine out of ten councils store their citizen data digitally, less than a third are able to analyse it effectively, according to a new survey.

The research, conducted by OpenText, found 90% of councils collect data through email, with 86% collecting information via the telephone. However, 71% of councils said siloed data was impacting on service delivery.

Around a third blamed a lack of compatible technology infrastructure within their council, while 32% said there was no budget to implement a central digitalised database.

‘Local authorities are under constant pressure to deliver effective services to their citizens’, said Mark Baillie, director of public sector industries UK & Ireland at OpenText. ‘Digitising citizen data is a step in the right direction to achieve this, but unless data in all its forms can be accessed, analysed and acted upon in a timely fashion, a council will struggle to glean the insights required to deliver an effective service.

‘Gaining a 100% centralised view of citizens not only empowers councils to provide effective service delivery, but also helps them improve communications with their citizens. For example, when a household receives correspondence from the council, such as a council tax statement, it can acknowledge their recent call advising on a faulty street light, and advise of impending roadwork activity in their neighbourhood, or facilities that are available for their use, for example a recently opened public walk.’

Of those councils who are able to analyse unstructured data, 65% said it helped then to develop more accurate insights into their citizens and their needs.

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