William Eichler 29 January 2020

Family ‘left in distress’ after council fails to investigate noise complaint

Family ‘left in distress’ after council fails to investigate noise complaint  image

A district council in West Northamptonshire has been criticized by the local government Ombudsman for its handling of a noise complaint from residents living near an industrial estate.

Homeowners in a new housing development in Daventry complained to the district council about the noise coming from an industrial area that has several businesses that operate 24 hours a day.

The residents reported regular concerns including noise from vehicles, tannoy announcements and people shouting at unsociable times in the night or early morning.

The Local Government and Social Care Ombudsman (LGO) investigated and found that the council’s decision to close its noise pollution investigation had not been made properly.

It criticised the local authority for not taking ‘proper account’ of all the evidence gathered during the investigation, including the conclusion of one of its officers that the housing estate was ‘not in a state reasonably to be lived in’.

The LGO also said the council held unproven assumptions about one family that complained, saying that they had an ‘undue sensitivity to noise’.

‘The family in this case have been left distressed by both the situation they found themselves in and the council’s response,’ said LGO Michael King.

‘We do not know whether the council can now do anything to prevent the noise the family and their neighbours have repeatedly contacted it about, but there is enough evidence to suggest this might be possible.

‘I am therefore disappointed that, despite making repeated efforts to get the council to agree to remedy this complaint, it has repeatedly refused to acknowledge its faults.

‘I now call upon Daventry District Council to carry out my recommendations and work with both experts and local residents to see if there are measures that can be put in place to mitigate the problems these people face.’

A spokesman for Daventry District Council said: ‘Councillors will consider the Ombudsman’s report and the Council’s response to it at the meeting of Full Council on 20 February.’

Developing a cohesive council workforce image

Developing a cohesive council workforce

With council workers, increasingly being asked to deliver more with less, Alexander Carlton discusses the role of technology in creating a cohesive workforce.
SIGN UP
For your free daily news bulletin
Highways jobs

Social Worker - SGO & Connected Person Assessment Team

Essex County Council
Negotiable
Special Guardianship Order (SGO) & Connected Person Assessment Team The SGO and Connected Person's Assessment Team (North & Mid) first started in Apri England, Essex, Chelmsford
Recuriter: Essex County Council

Economy & Business Service Manager 

Harborough District Council
£49,350 to £52,368
Looking for an experienced manager who understands public sector responsibilities with the proven ability to deliver our ambitions. Market Harborough, Leicestershire
Recuriter: Harborough District Council

Head of Income and Financial Inclusion

The Royal Borough of Kensington & Chelsea Council
£48,800 - £66,000 per annum
You’ll have excellent interpersonal and communication skills, with a substantial track record of successful performance management. Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Advanced Practitioner

The Royal Borough of Kensington & Chelsea Council
£33.600 - £45,400 per annum
Looking for an Advanced practitioner Social workers to join the Adult social services in the... Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Adult Principle Social Worker

The Royal Borough of Kensington & Chelsea Council
£36,600 - £49,600 per annum
The successful candidate will be a passionate and skilled communicator with ability to work alongside operational Social Workers and... Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how public sector organisations can unlock the hidden value in their land, and why a new approach to construction could help boost the outcomes of the Government’s One Public Estate programme.

The December issue also considers why learnings from ancient cities could provide the key to promoting wellbeing in the modern built environment. It also contains a case study on how the London Borough of Westminster has provided high quality care for the elderly alongside a block of luxury apartments.

Register for your free digital issue