William Eichler 09 February 2017

Council outsourcing deals increase due to tech investment

Spending on IT and technology procurement increased dramatically last year with over £800m of outsourcing deals signed by councils.

According to the Arvato UK Outsourcing Index, council spend on outsourced IT reached £463m in 2016 – a 75% year-on-year increase.

The findings revealed the boost in IT spend contributed to an 8% year-on-year rise in the overall local government outsourcing market in 2016, with contracts signed worth £814m.

There has also been 45% increase in the number of deals procured by local authorities (20 to 29) in 2016, compared with the previous 12 months, according to the Index.

The findings also revealed the average value of agreements signed by councils last year fell by 25%, with contract lengths falling by six months on average over the period.

Business process outsourcing (BPO) provider Arvato and industry analyst Nelson Hall said this points to a shift away from the traditional large, multi-process contracts towards procuring smaller, more focused deals.

The proportion of new work coming into the sector reached 72% of contracts last year from 60% in 2015, with councils focusing procurement on new data centres, end user computing and network and application management.

‘The sustained growth we’re witnessing across the sector reflects the growing pressures on local authorities to transform their operations, cutting costs while providing better services for citizens,’ said Debra Maxwell, Arvato’s CEO of CRM Solutions

‘While technology is already playing a key role through the digital by default agenda, investments in new innovations, such as automation and cognitive systems, are now set to underpin more fundamental change.’

SIGN UP
For your free daily news bulletin
Highways jobs

Clerical Officer Receptionist

Durham County Council
Grade 3 £25,185 - £25,989 pro rata
We have an exciting opportunity for a temporary part-time Clerical Officer/Receptionist to join our dedicated team within Business Services.   WHAT Stanley
Recuriter: Durham County Council

Administration Assistant

Durham County Council
Grade 4 £25,583 - £26,824
Are you organised, proactive and great with people? We’re looking for a motivated Administration Assistant to join our Business Support Team on a 12- Durham
Recuriter: Durham County Council

Maths Teacher

Durham County Council
£ 32,916 - £ 51,048
Teacher of Maths MPS1 – UPR3 £ 32,916 - £ 51,048 Permanent, full time Required to start 1st September 2026.   The Woodlands Maples Team is seeking to Ferryhill
Recuriter: Durham County Council

Integrated Management Systems Officer

Durham County Council
£35,412 - £39,152
An opportunity in Highways Services for a Integrated  Management Systems Officer       WHAT IS INVOLVED? You’ll be responsible for managing and improv Durham
Recuriter: Durham County Council

Social Work Assistant

Durham County Council
Grade 6 - £28,142 - £31,022
The Team provides an effective and efficient Assessment and Care Management service to adults 18 years and over with a physical disability, older peop Spennymoor
Recuriter: Durham County Council
Linkedin Banner