Laura Sharman 19 February 2019

Watchdog warns people regret not raising concerns about their care

Watchdog warns people regret not raising concerns about their care image

Nearly seven million people who have accessed health and social care services in the past five years have had concerns about their care but never raised them, according to new research.

The Care Quality Commission (CQC) also found that over half (58%) of these people regretted not raising concerns, with a third of people feeling nothing would change as a result of their complaint.

However, the research found two-thirds of people who did raise a compliant said their issue was resolved quickly and it helped the service to improve.

Ian Trenholm, chief executive at CQC, said: ‘Our annual State of Care report shows that most people are getting good care, a real testament to the hard work of the many people working across Health and Social Care in this country.

‘We know that when people raise a concern they have a genuine desire to improve the service for themselves and others. We also know that the majority of services really appreciate this feedback and make positive changes, as this new research shows.’

The main causes of complaint were due to delays to a service or appointment, a lack of information and poor patient care.

President of the Association of Directors of Adult Social Services, Glen Garrod, said: 'Councils will want to work with both people who use services and their families to make sure care and support is operating at the right standard and, reflects their needs. Ongoing feedback, whether in the form of complements or complaints, are really helpful in getting things right.'

For your free daily news bulletin
Highways jobs

Social Worker - Children in Care

Essex County Council
£30906 - £42254 per annum + + Free on site parking & Benefits Package
Social Worker - Children in CarePermanent Full Time£30,906 to £42,254 per annum plus free on site parkingLocation
Recuriter: Essex County Council

Experienced Social Worker

Northumberland County Council
£32,029 - £35,934
At Northumberland County Council we are proud of our employees, who are... Northumberland
Recuriter: Northumberland County Council

Social Worker

Northumberland County Council
We are seeking suitably qualified experienced social workers with at least 2 years frontline Social Work experience who... Northumberland
Recuriter: Northumberland County Council


Northumberland County Council
£28,672 - £32,234 per annum
We are looking for an enthusiastic and commercially aware surveyor to join us to undertake a range of interesting and challenging work. Northumberland
Recuriter: Northumberland County Council

Senior Programme Officer (Transport)

Northumberland County Council
£32,910 - £36,922
As a Senior Programme Officer for strategic transport, you will play a pivotal role in shaping the strategic direction of transport policy for... Northumberland
Recuriter: Northumberland County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue