Laura Sharman 19 February 2019

Watchdog warns people regret not raising concerns about their care

Watchdog warns people regret not raising concerns about their care image

Nearly seven million people who have accessed health and social care services in the past five years have had concerns about their care but never raised them, according to new research.

The Care Quality Commission (CQC) also found that over half (58%) of these people regretted not raising concerns, with a third of people feeling nothing would change as a result of their complaint.

However, the research found two-thirds of people who did raise a compliant said their issue was resolved quickly and it helped the service to improve.

Ian Trenholm, chief executive at CQC, said: ‘Our annual State of Care report shows that most people are getting good care, a real testament to the hard work of the many people working across Health and Social Care in this country.

‘We know that when people raise a concern they have a genuine desire to improve the service for themselves and others. We also know that the majority of services really appreciate this feedback and make positive changes, as this new research shows.’

The main causes of complaint were due to delays to a service or appointment, a lack of information and poor patient care.

President of the Association of Directors of Adult Social Services, Glen Garrod, said: 'Councils will want to work with both people who use services and their families to make sure care and support is operating at the right standard and, reflects their needs. Ongoing feedback, whether in the form of complements or complaints, are really helpful in getting things right.'

Safeguarding shake-up image

Safeguarding shake-up

With local safeguarding children boards being abolished, Neil Merrick finds out what new arrangements councils are setting up in their local areas.
Highways jobs

Air Quality Monitoring Project Manager

Birmingham City Council
£34,788 - £42,683
Seeking a skilled and dedicated individual with a background in environmental protection and air quality to... Birmingham, West Midlands
Recuriter: Birmingham City Council

Employment Lawyer - Supervising Associate

Essex County Council
£50000 - £60600 per annum + Flexible Working, DB Pension & Package
Essex Legal Services (ELS) is part of Essex County Council (ECC) and offers flexible working practices in line with ECC's policy, this includes flexibility on start / finish time as well as flexibility on home-based working - in all cases this is offered England, Essex, Chelmsford
Recuriter: Essex County Council

Category and Contract Manager

Essex County Council
£38000 - £44440 per annum + Flexible Working, DB Pension & Package
Job PurposeThe role of Procurement is to work with stakeholders across ECC to understand requirements for goods and services, make an assessment of th England, Essex, Chelmsford
Recuriter: Essex County Council

Joint Strategic Workforce Director

Surrey Heartlands Integrated Care System (ICS)
£Competitive
This is a pivotal role for the ICS. You will lead a coordinated approach to workforce development and transformation across Surrey Surrey
Recuriter: Surrey Heartlands Integrated Care System (ICS)

Joint Strategic Property & Estates Director

Surrey Heartlands Integrated Care System (ICS)
£Competitive
Your vision and leadership will be fundamental in bringing about a step change in the management Surrey
Recuriter: Surrey Heartlands Integrated Care System (ICS)

Local Government News

Latest issue - Local Goverrnemnt News

This issue of Local Government News explores how councils can tackle modern slavery and trafficking in their supply chains, finds out more about Cambridge's first cohousing scheme and the launch of a new project to build a shared service pattern library for local government.

This issue also contains a special focus on children's services and how councils are protecting children following local safeguarding children boards being abolished.

Register for your free magazine