Laura Sharman 19 February 2019

Watchdog warns people regret not raising concerns about their care

Nearly seven million people who have accessed health and social care services in the past five years have had concerns about their care but never raised them, according to new research.

The Care Quality Commission (CQC) also found that over half (58%) of these people regretted not raising concerns, with a third of people feeling nothing would change as a result of their complaint.

However, the research found two-thirds of people who did raise a compliant said their issue was resolved quickly and it helped the service to improve.

Ian Trenholm, chief executive at CQC, said: ‘Our annual State of Care report shows that most people are getting good care, a real testament to the hard work of the many people working across Health and Social Care in this country.

‘We know that when people raise a concern they have a genuine desire to improve the service for themselves and others. We also know that the majority of services really appreciate this feedback and make positive changes, as this new research shows.’

The main causes of complaint were due to delays to a service or appointment, a lack of information and poor patient care.

President of the Association of Directors of Adult Social Services, Glen Garrod, said: 'Councils will want to work with both people who use services and their families to make sure care and support is operating at the right standard and, reflects their needs. Ongoing feedback, whether in the form of complements or complaints, are really helpful in getting things right.'

The £37,000 SEND Problem image

The £37,000 SEND Problem

Natalie Kenneison, COO at Imosphere, argues that the real SEND funding crisis isn’t just about budgets - it’s about the systems behind the decisions.
SIGN UP
For your free daily news bulletin
Highways jobs

Early Help Family Practitioner - 12 month FTC

The Royal Borough of Kensington & Chelsea Council
£39150.00 - £42861.00 per annum
Be the support that helps families find their strength and move forward.Be the support that helps families find their strength and move forward. As England, London
Recuriter: The Royal Borough of Kensington & Chelsea Council

Head of Human Resources and Organisational Development

Swansea Council
£73,908 - £85,884
As Head of HR and OD Swansea (Abertawe)
Recuriter: Swansea Council

Early Help Practitioner

Durham County Council
Grade 6, £28,142 - £31,022 per annum
Durham County Council are on a continuous improvement journey in relation to its Early Help service. We are one of 75 Local Authorities who are part o Durham
Recuriter: Durham County Council

Legal Clerical Assistant

Durham County Council
£26,403 to £28,598 p.a. (Grade 5)
A vacancy has arisen within Business Services for a full time, permanent Legal Clerical Assistant to provide legal clerical support to solicitors and Durham
Recuriter: Durham County Council

Practice Coordinator

Durham County Council
Grade 13 - £47,181 - £51,356
Do you love supporting practitioners to bring their best selves to their work? We are looking for a Practice Coordinator to support our Social Worker Spennymoor
Recuriter: Durham County Council
Linkedin Banner