William Eichler 24 March 2026

Tech enabled care held back by workforce and data gaps

Tech enabled care held back by workforce and data gaps image
© Doidam 10 / Shutterstock.com.

The majority of adult social care leaders want to accelerate their use of technology enabled care (TEC), but persistent gaps in workforce confidence and data use are holding back progress, according to new research.

The third annual study by PA Consulting and the TEC Services Association (TSA) found that 78% of senior leaders want to speed up their TEC programmes, and 96% say their organisation would rethink how care is delivered if TEC could enable prevention.

However, only 16% of leaders say their workforce has a strong understanding of TEC's benefits, while 77% cite a lack of data integration with core systems as a major barrier. A further 70% say staff struggle to use TEC insights in day-to-day decision making.

The findings come as local authorities spent £29.4bn on adult social care last year — £2.3bn more than the previous year — with directors anticipating a further £623m overspend in the year ahead.

One in four leaders identified long-term funding uncertainty as the single biggest barrier to achieving their TEC ambitions.

Alyson Scurfield, chief executive, TSA said: ‘Across adult social care, we are seeing growing recognition of the role technology enabled care can play in helping people live independently for longer and supporting services to respond to rising demand.

‘What this research highlights clearly is the importance of confidence and capability across the workforce. Technology only delivers real value when people feel able to use it, understand the insight it generates, and apply that insight in everyday decision making.

‘By sharing learning across the sector and building that confidence, we can scale approaches that improve outcomes for people while helping services deliver more proactive and preventative support.’

SIGN UP
For your free daily news bulletin
Highways jobs

Family Worker (Link Role) - 12 month Fixed Term Contract

Essex County Council
£33049.00 - £37698.00 per annum + + 26 Days Leave & Local Gov Pension
Family Worker (Link Role)Fixed Term, Full Time£33,049 to £37,698 Per AnnumLocation
Recuriter: Essex County Council

Head of Finance - Children & Young People’s Service

Rotherham Metropolitan Borough Council
£75,585 - £80,726 (pay award pending)
This is a great place to work for people who want to make a real difference. Riverside House, Rotherham, South Yorkshire
Recuriter: Rotherham Metropolitan Borough Council

Sessional Learning Delivery Assistant

Durham County Council
Grade 7
Durham County Council
Recuriter: Durham County Council

Business Support Assistant

Essex County Council
Up to £25959.00 per annum
Business Support AssistantFixed Term, Full Time£25,959 Per AnnumLocation
Recuriter: Essex County Council

Digital Development Manager

London Borough of Richmond upon Thames and London Borough of Wandsworth
£51,540 - £62,451 per annum
Job Title
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth
Linkedin Banner