Mark Whitehead 22 December 2016

New approach to investigating health and social care complaints a ‘success’

A joined-up approach to investigating complaints about health and social care has been a success, according to officials charged with overseeing the two sectors.

The findings come two weeks after the Government issued draft legislation to create a new single ombudsman to investigate complaints throughout the public services.

A joint report by the ombudsmen for local government and health says they found many of the problems people faced were caused by the complex way services are currently provided.

There were delays in assessments, poor care and failure to provide services altogether.

Dr Jane Martin, local government ombudsman said: 'For people who rely on these services when things go wrong, the impact can be life-changing.

'It is therefore essential there is a clear and simple to navigate route to achieving redress when the worst happens.'

Parliamentary and health service ombudsman Julie Mellor said: 'We welcome the Government’s commitment to creating a single ombudsman, which will make it easier for people to complain when they have been let down by a public service.'

The £37,000 SEND Problem image

The £37,000 SEND Problem

Natalie Kenneison, COO at Imosphere, argues that the real SEND funding crisis isn’t just about budgets - it’s about the systems behind the decisions.
SIGN UP
For your free daily news bulletin
Highways jobs

PRINCIPAL TRANSPORT PLANNING OFFICER

Hull City Council
£43693 - £46731
We have an exciting opportunity for an experienced professional to join our team in Hull as a Principal Transport Planning Officer. Kingston upon Hull, East Riding of Yorkshire
Recuriter: Hull City Council

HIGHWAYS AND TRAFFIC ENGINEER - 4 POSTS

Hull City Council
£43693 - £46731
We have several exciting opportunities for suitably qualified Highways Civil Engineers and Traffic Engineers Wilson Centre, 1st floor, Hull HU1 2AG
Recuriter: Hull City Council

Strategic Director, Finance and Resources (S.151 Officer)

Blackburn with Darwen Borough Council
£110,799 - £120,706
Blackburn with Darwen is a distinctive, welcoming and vibrant borough with a strong identity and a genuine buzz about the place. Blackburn, Lancashire
Recuriter: Blackburn with Darwen Borough Council

Residential Worker, Edge of Care Service

Durham County Council
Grade 7 £29,093 - £32,654 PAY AWARD PENDING
Join a Groundbreaking Team Supporting Families in Seaham Salary
Recuriter: Durham County Council

Bikeability Cycling Instructor

Durham County Council
Grade 4 £24,790 to £25,992 pro rata (Pay Award Pending)
The Road Safety Team are keen to recruit additional Casual Bikability Instructors to join our team of instructors delivering Bikeability cycle trainin Durham
Recuriter: Durham County Council
Linkedin Banner