12 May 2020

Liverpool supporting vulnerable citizens with Community Helper platform

Liverpool supporting vulnerable citizens with Community Helper platform image

Liverpool City Council has used low code technology to implement a new Community Helper tool to enable efficient delivery of emergency support to citizens self-isolating as a result of the Covid-19 crisis.

The Council’s Covid-19 response includes delivery of emergency food parcels, prescriptions, and social contact support to vulnerable people. It is receiving a large number of requests per day, with more than 900 enquiries for support during just one week in April.

The new system, developed in conjunction with Civica, is free for all councils for six months. Community Helper has automated all processes, making it easier to coordinate requests, remove errors and speed up delivery of key services for citizens. It is used to coordinate volunteer and partner agencies such as the Merseyside Fire Service, which is assisting with deliveries during the pandemic.

Will Costello, Head of Digital Services at Liverpool City Council said: “Community Helper has had a dramatic impact in Liverpool and the delivery of COVID-19 crisis support to residents. It has enabled us to streamline many of the business processes involved in delivering the service and is enabling more insightful decision making to be made based around demand and key reporting.

“The platform has not only provided us with a solution for the current situation, but also has the potential to continue to be relevant and help Liverpool City Council support the voluntary community sector in the future.”

Building on Civica’s iCasework cloud platform, Community Helper allows councils to co-ordinate support to their most vulnerable residents during the current pandemic. It offers a way to manage requests securely, with smart routing to rapidly match and direct incoming demand to service providers, volunteers or other agencies who are able to help. The digital platform is easy to use, quick to implement and highly secure, meaning it can be operational within hours.

For your free daily news bulletin
Highways jobs

Residential Worker - The Maples Childrens Residential Home

Essex County Council
£20604.0 - £24735.0 per annum
Due to Ofsted regulations the successful candidate must be at least 23 years of age. Please note this role is based at The Maples in Harlow. The Maple England, Essex, Harlow
Recuriter: Essex County Council

Qualified Social Workers within Adult Services

Essex County Council
£30906 - £42245 per annum
Essex County Council continues to review its ways of working during the ongoing Covid-19 pandemic. We continue to work within adult social care with a England, Essex, Colchester
Recuriter: Essex County Council

Senior Building Control Surveyor

The Royal Borough of Kensington & Chelsea Council
£41,200 - £55,800 per annum
We are looking to recruit up to two Senior Building Control Surveyors to join the service adding their technical and professional skills to... Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Residential Assistant

Essex County Council
£18029.00 - £20604.00 per annum
This is a Permanent, Part-Time role with a 30 hour week. This will include evenings and weekends. Essex County Council (ECC) is one of the largest and England, Essex, Clacton-On-Sea
Recuriter: Essex County Council

Caretaker/Handy Person - Mulberry Tree Family Centre

Essex County Council
Please note this is 6 month Fixed Term Contract Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving England, Essex, Colchester
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue