Gareth Johns 28 July 2021

How can local government harness the hybrid working opportunity?

How can local government harness the hybrid working opportunity? image

The pandemic forced millions of organisations, public and private sector alike, to confront the vulnerabilities of their on-premises communications systems. With this also came an embrace of a different way of working, with remote governance brought to the forefront by the economic and social disturbance brought about by the pandemic. It’s no surprise then, that in a recent RingCentral survey, 85% of public sector respondents say COVID-19 has changed their organisations view on flexible and remote working.

Ministers are currently weighing proposals to keep home working for the long term, which brings the question of what this looks like for local government.

What hybrid working looks like in local government

While for many, remote working involved some serious improvisation with home IT, much of which fell short of required standards, there were also clear advantages (such as money savings, flexibility and more time spent with family). So much so that it’s predicted remote and flexible working will become the norm, driven in large part by the power of technology to allow employees to work anywhere.

From streamlined unified communications, to simply the correct hardware, technology has the capability to strengthen the link between local government, citizens, and small businesses, improving their collaboration and benefit sharing in the process.

How citizens can benefit from hybrid working

Local governments must consider embracing the technology now that will not only power hybrid working but also great service for communities. With 48% of citizens in the UK wanting a simpler and cleaner experience from local government digital services, the time is now.

For example, technology that enables people to work from anywhere allows an environment where all the threads in a benefit claim or social care case review are combined so callers can be directed to the correct people without delay. Case workers can also consult colleagues and other agencies seamlessly. There is a great opportunity to deliver services quicker and more efficiently, while the front line workers can also become better equipped to empower local communities.

The implications for local government

Local governments, especially those that have relied on out-dated technology for years, can harness the opportunity to drive down costs and improve working processes by embracing the hybrid workplace. It is estimated that £250+ million in central government transactions are still completed offline every year, at a cost of £14.70 per hour to the taxpayer. It’s hard to ignore not only the opportunities for cost savings, but also the potential reduction in errors, and even fraud.

By embracing hybrid working, and adopting remote working tools, local authorities can look forward to savings in office rent, maintenance, heating, lighting and building services that can be redirected into improved services and greater value for money for council tax payers, Cornwall and West Berkshire Councils both have proposals under consideration to reduce office space. Some may even look at repurposing accommodation for co-working spaces to secure their position in the local community and become hubs, further reducing longer distance commuting.

Business communication technology has undoubtedly played a major role in the UK’s fight against COVID-19, and it's clear to see the benefits of this for local governments when evaluating how society at large will rely on technology to help with future times of adaptation. Local governments must embrace the technologies that enable hybrid working, not just for the benefit of the government and its employees, but most importantly for citizens relying on these services. As we become used to the changes in how we interact with each other, we need to look beyond purely offices and hybrid workplaces, and develop a system that empowers connection fit for our modern age.

Gareth Johns is senior director, vertical solutions, at RingCentral UK

SIGN UP
For your free daily news bulletin
Highways jobs

Head of Transformation and Change

York and North Yorkshire Combined Authority
£69,210 - £77,728
The York and North Yorkshire Combined Authority was established as a new organisation in early 2024. Northallerton, North Yorkshire
Recuriter: York and North Yorkshire Combined Authority

Head of Business Growth and Innovation

York and North Yorkshire Combined Authority
£69,210 - £77,728
The York and North Yorkshire Combined Authority was established as a new organisation in early 2024. Northallerton, North Yorkshire
Recuriter: York and North Yorkshire Combined Authority

Director of Transport

York and North Yorkshire Combined Authority
£100,088 – £110,736
The York and North Yorkshire Combined Authority was established as a new organisation in early 2024. Northallerton, North Yorkshire
Recuriter: York and North Yorkshire Combined Authority

Portable Antiquities Scheme Intern

Oxfordshire County Council
£24790 - £24790
About Us This is an exciting time to join the Oxfordshire Museum Service as we continue to develop service structure, and enhance access to our collections and services. Our collection totals 112,000 objects from the palaeolithic era to contemporary coll Witney
Recuriter: Oxfordshire County Council

Desktop Support Engineer

West Northamptonshire Council
£34203 - £37067
As a Desktop Support Engineer, you’ll be a key part of our frontline IT support team, ensuring that staff across the council have the tools and assistance they need to work efficiently and effectively. Your work will directly support vital public servic One Angel Square
Recuriter: West Northamptonshire Council
Linkedin Banner