Westminster City Council has renewed its contract with Capita in a deal worth around £65m over a decade.
Capita will manage the authority’s revenues and benefits services for a further seven years, commencing November 2018, with the option of extending it another three years.
The firm, which has been working with the council for 24 years, will continue to collect council tax and national non-domestic rates.
It will also manage housing benefits, and deliver business improvement levy services and associated customer management support.
‘This renewal is a testament to the strength of our decades-long partnership with Westminster City Council and our extensive knowledge of their needs underpins the success of this relationship,’ said Jon Lewis, Capita’s chief executive officer.
Capita will extend the use of Capita One, its digital platform for collections, across all services. This will provide single-user interface, better integration of systems and enhanced provision of data and insight using automation and robotics.
‘Capita’s strength in digital solutions and data analytics ensures our delivery of quality services and value to local government,’ said Mr Lewis.
Cllr Rachael Robathan, cabinet member for finance, property and regeneration at Westminster City Council, commented: ‘This partnership helps us to collect council tax and business rates in an effective way, while offering good customer service.
‘This income pays for vital services, which have a positive impact on residents’ lives.’
