Martin Ford 17 August 2022

Council landlords named and shamed

Council landlords named and shamed image
Image: richardjohnson/Shutterstock.com.

Seven councils including four London boroughs have been named and shamed for failings in their housing services.

They are among those to have received a ‘severe maladministration’ finding from the Housing Ombudsman.

The Department for Levelling Up, Housing and Communities has published the names of 18 landlords that have between them received 20 severe maladministration findings since September 2021.

Tendring DC, Great Yarmouth BC, Birmingham City Council and Hackney, Lambeth, Haringey and Ealing LBCs are some of the most serious cases dealt with by the housing watchdog, involving problems over an extended period with missed opportunities to resolve them.

Birmingham City Council was subjected to a wider investigation into its housing service following the finding against it last month.

It said it had ‘learned several lessons’ and is ‘working with its repairs contractor to develop improvements’.

The Ombudsman is also compiling a ‘special report’ on Lambeth LBC’s complaints handling, with the borough now carrying out additional training and hiring new contractors.

Responding to the finding against it, Hackney LBC said the cyber attack on the authority hindered its response, but a new ‘repairs charter’ was being developed.

Tendring DC apologised following the complaint against it in March and is reviewing its repairs process.

The now-defunct arm's length management organisation Homes for Haringey received a severe maladministration finding in February. 

Great Yarmouth BC said it was working to put things right following the finding against it in January.

Ealing LBC has also said new measures are in place to ensure its failings are not repeated.

SIGN UP
For your free daily news bulletin
Highways jobs

Director of Social Work and Social Care

Trafford Council
£100,731 to £104,625
You will join a values-driven senior leadership team, providing visible and responsive leadership. Manchester
Recuriter: Trafford Council

Housing Ombudsman

Housing Ombudsman Service
£130,095 per annum, negotiable based on experience.
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two London (Greater)
Recuriter: Housing Ombudsman Service

Head of Legal and Monitoring Officer

Powys County Council
£90,347 – £98,135 per annum/y flwyddyn
We’re seeking an energetic, innovative, and inspirational leader to join our team at Powys County Council Powys
Recuriter: Powys County Council

Senior Business Development Officer (MaaS)

Essex County Council
£36341.0000 - £42754.0000 per annum
Senior Business Development Officer (MaaS)Fixed Term, 2-year contract with potential for extension Full Time, 37 hours per week£36,341 to £42,754 per England, Essex, Chelmsford
Recuriter: Essex County Council

Customer Advisor (Events) - Braintree District Council

Essex County Council
Up to £13.8000 per hour
Customer Advisor (Events) - Braintree District Council£13.80 PAYE / £17.67 Umbrella Braintree, EssexPart-Time, Temporary Closing Date
Recuriter: Essex County Council
Linkedin Banner