Given the unprecedented challenges we are all facing as a result of coronavirus, businesses, communities and individuals have had to quickly adapt to a new normal. Public sector organisations have faced enormous impact, with many having to restrict travel or work remotely at a time when the public needs them the most.

However, technology can make a huge difference to organisations overcoming the challenges that the COVID-19 pandemic has imposed, and that is where BT has stepped in to support the public sector to adapt to ever-changing conditions:

Keeping the public sector connected

BT engineers have been working hard to increase network capacity to better handle growth in home working. In parallel, BT continues to monitor usage of its phone and internet services. BT’s network is built to handle huge demand peaks; current daytime usage is only around a quarter of peak user demand; therefore, the network is capable of coping with increased usage.

Helping businesses to stay secure

BT has increased its user support for video-conferencing and collaboration tools, making it easier for employees to work together from anywhere. There is also support available for businesses that require extra network capacity to allow more employees to securely access business data via a Virtual Private Network (VPN).

Business continuity plans

BT is set up to manage challenging scenarios and it is working hard to minimise any disruption. Committed to maintaining all of its business services, BT recognises that the situation is fluid and that many suppliers will be effected to varying degrees as well; BT can work with its customers to support them with their own business continuity plans and provide guidance and advice.

The coronavirus outbreak has presented public services with plenty of challenges across the UK, and BT has set up dedicated teams to react quickly and efficiently to an influx of coronavirus-related requests. BT is supporting the NHS and emergency services to ensure that patients are cared for and making sure that all public sector businesses can continue to function during this critical time.

Engineers are working incredibly hard to ensure temporary field hospitals have complete connectivity; BT has provided a connectivity solution which means that GPs can hold private consultations with patients via smart phones and tablets from the safety of their homes, and is ensuring employees can work from home wherever possible.

It is our priority to keep public sector organisations connected. If you need any advice, we’re here to help you. For more on BT in Wales, visit the website.