Izzy Lepone 28 October 2025

AI chatbot to offer 24-hour adult social care support

Bradford Council has rolled out a new AI platform to boost adult social care services.

The 24-hour WhatsApp chatbot, Annie, provides residents with access to resources and information about local services and activities via text and voice notes.

According to the council, the advisor delivers multilingual support in more than 40 languages, connecting residents with digital solutions in the ‘comfort of their own home’.

The tool serves as a substitute for the region’s Independence Advice Hub (IAH) and the council’s Wellbeing Hubs, which members of the community are required to visit in person.

Cllr Sarah Ferriby, Bradford Council’s Executive Member for Healthy People and Places, said: ‘Annie represents a major step forward in making adult social care more accessible, inclusive, and responsive to the needs of our communities.

‘We’re excited to see how this Digital Advisor empowers residents to find the support they need, on their terms.’

To learn more about AI-based solutions being implemented by local authorities, check out: 10 Ways Councils Are Using AI to Transform Public Services.

#Adult social care #Digital services #AI #Transformation

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