Serco is an international service company, which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
We have grown to become one of the world's leading service companies by working in partnership with our customers and staff to manage change smoothly and positively – and pursue continuous improvement relentlessly. We think innovatively to help governments improve services across many areas of public life, from transport to healthcare, education to defence.
In the UK, we deliver essential services for more than 100 local authorities, helping them to serve their communities. When it comes to essential services, local authorities around the UK trust Serco to deliver.
Our solutions meet a wide range of local government’s current and emerging needs, with services covering street scene, waste management and recycling, e-government, leisure, education and children’s services, economic development and enterprise support, and information and communications technology.
We believe that now, more than ever, public sector innovation must be implemented strategically and by design. There must be an increased emphasis on a holistic approach that uses knowledge and expertise gained in one field for the benefit of another – something which Serco holds central to all the work it does. Building on the momentum of existing successes to help us accelerate change, will allow local authorities to not only adapt but excel despite financial constraints.
To read more about what Serco believe to be four ‘critical innovation factors’ that have repeatedly generated change and improvement in local government services, please read our discussion paper:
For more information on Serco and our work with Local Government, please contact:
Luke Allen, luke.allen@serco.com
Website: http://www.serco.com/markets/localgov/
Case studies
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